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“Good after room change”

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Sol Jandia Mar by Melia Apartamentos
Ranked #5 of 16 Hotels in Morro del Jable
Reviewed 2 March 2014

We had paid extra for a balcony and sea view. We did have a balcony, and we could just see the sea, but it was not what we had expected. First night so tired after the trip that we slept okay. However couldn't sleep second night because of air-conditioning of a building in front of the hotel.When we complained about the air-conditioning we were moved from the Palomas to the Aguilas. Here we had a much better sea view and peace and quiet.
There are no lifts in this hotel. There are some ramps, but you cannot totally avoid having to use stairs. Half the apartments are up spiral staircases.
No microwave. No Kettle, although they will hire you one for 50cents a day. However when we asked they did not have any available. You have to ask in reception for the TV remote control which requires a 10 Euro deposit. Don't bother, as there is only one English channel - BBC world News, and this gets a bit repetitive.
We were self catering. We tried one snack from the pool bar - it was disgusting, and bought a cocktail from the pool bar which was overpriced. Lots of people here on all inclusive, and it was the smell of the their BBG which got me going to the bar and ordering a hot dog. Unfortunately what we got didn't come from the BBQ. I think it came from a tin.
They have entertainment on all the time, but we didn't join in and it didn't disturb us at all.
Lots of loungers by the pools.Very handing location for town, shops and beach.

Room Tip: There are three groups of apartments.Try to avoid Palomas and to get in Aquilas or Dogos
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  • Stayed: February 2014, travelled as a couple
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2  Thank RogerAyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 February 2014

We don't expect 5 star luxury but to get 3 stars for us a Hotel needs three things, it should be clean, friendly and provide good food. The Sol Jandia Mar gave us these three things. I think our appartment although obviously fairly old was the cleanest I have ever had on the islands. Someone even came round after the cleaners to check, even running there finger along the top of Picture Frames.
There was a good selection at both the breakfast and evening buffet and it was always possible to get a table whatever the time which has not been the case in some other hotels I have stayed in. Were there any negatives, yes a couple. We didn't get very lucky with the position of our appartment which was P112 on the ground floor facing a wall with large fans running all day. But every Resort has appartments in good and poor positions, and the resort was full. Some Food items could have been hotter but I'm being picky, the food was in General, very good.
Would I visit again, yes certainly, as long as we didn't get appartment P110/111/112.
Ian and Julie

  • Stayed: February 2014, travelled as a couple
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1  Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

We were not pleased with our holiday in February 2014 at Sol Jandia Mar.
We were initially offered a room with a 'Sea View' - but you had to peer over the extremely noisy air conditioning plant to get a view of a sliver of sea. After some arguments with the reception staff we were changed to a different apartment.
The weather was rather wet the week we were there - now the hotel cannot do anything about the weather, but the rain did bring out the fact that there was very little to do apart from the beach. There were very few activities laid on. The evening entertainment was in German. The pool was very cold.
We took the half-board option, which allowed us to have a buffet breakfast and evening meal. The salads each day were fine, but the hot meals were very monotonous. Every day there was greasy fatty bacon and eggs, along with reheated chips left overfrom the previous evening. The evening meals were much the same every day. The food itself reflected German tastes with savoury meats and cheeses in abundance. The evening meals did not include any drink of any kind - not even water.
We will not be returning to Sol Jandia Mar again

Room Tip: Rooms with sea views are not a good idea
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  • Stayed: February 2014, travelled as a couple
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Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

I generally never write critical reviews but took an exception on this one as I think they really deserve it. Having been to the Canaries Island now 6 times in span of 4 years, this hotel is worth giving a miss.
They claim some many things on their website and non of them is true.

The room were dirty, toilet was so dirty and had leftovers from previous guests when we checked it. We asked for another room they would not let us have it saying their hotel was fully booked.
Yet I saw many rooms unoccupied.

I was told by Mgmt before I booked it that their children's swim pool is heated during winter but the water was cold and my 5 yr boy just could not enjoy the pool. When I complained to reception they took no heed and when I asked to speak to their Gen. Manager they ignored my repeated requests claiming he was busy.

Their website says rooms are cleaned & linen changed twice a week, none of this actually took place and it was only after complaining did they get someone to change the linen & clean the room which happened only once during our stay.

Website also states Children's Mini Club Activities, all they had was a event at 8.30 PM for children daily except Sun. and during day it was more for adults than children! I hardly saw any children participating at 8.30 PM events. Obviously they got their timings wrong, instead of having children's activities earlier in the day or early evening and night entertainment for adults, they had it the wrong way around!

The location is good but the service is very poor & staff are rude & don't want to listen to you. I don't think they like English guests. We the only English guest as all others were Germans & other EU nationalities.

I would not recommend this hotel, it's a hotel from hell. Avoid it even though its on a good location but they were many other hotels nearby so you do have a choice.

  • Stayed: February 2014, travelled with family
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7  Thank Alyosha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

Booked directly with the hotel (two weeks full board) and got it about £100 less than the cost shown by internet travel agent. Best rooms are those with a pool view, but not at the ground level (poor view over hedge). Access to floors one and two of all rooms is by rear stairs - so not suitable for disabled access. Very poor entertainment on an evening, but this may not matter. Food & drink was a good average for the price. Trouble with 'full board' is you tend to eat and drink too much!

Room Tip: Pool view, first or second floor
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  • Stayed: December 2013, travelled as a couple
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4  Thank alfred j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

Well, did not expect too much.
Two room apartment with tiny kitchen and bathroom.
Paid extra to get direct view to sea side.
Rooms were ok, cleaning moderate. In hotel rules said bed linens to be changed twice a week, none was done if we did not ask. Also was stated that towels to be changed 3 times a week, same happened as with bed linens.
In princip hotel was ok, no problem with that.
Don't expect too much out from their kitchen....sometimes good, sometimes not, after 1 weeks got bored as everything was tasting all the time same!
If your neighboor is having TV set loud, you'll here it.
No noice isolation.

  • Stayed: January 2014, travelled as a couple
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3  Thank Janne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2013

We like this end of the island, but were disappointed here. As mentioned elsewhere the front of house staff can be very rude and unhelpful, possibly as they don't have to try very hard with their typical clients, who didn't seem very polite either.
The first room we had, had an amazingly uninspiring view. Please see my photo on here. So we moved (at increased price) to a better room which was OK with a comfortable bed. In fact everything here seemed to attract an extra charge. WiFi was amazingly expensive (4e per hour!) and didn't work in the room only in the lobby which is unacceptible expensive these days.

Room Tip: Some of the rooms have a dreadful aspect some are OK....there are 300 to choose from!
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  • Stayed: December 2013, travelled as a couple
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3  Thank peegee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOL JANDIA MAR F, General Manager at Sol Jandia Mar by Melia Apartamentos, responded to this reviewResponded 19 December 2013

Dear peegee123,
We thank you very much for the comment about our hotel.
The comments help us to understant better the needs of our guests and we want to assure you that Sol Jandía Mar and its employees do their utmost to improve the services and instalments in the hotel for the guests to have a pleasant stay. So we take good notice of your comments.
We are very sorry that your last stay came along with a few troubles.
With our efforts for improvement, we hope to welcome you on another occasion to have an opportunity to check by yourself.
Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Jandia Mar by Melia Apartamentos

Address: Calle Bentejui 8, 35626 Morro del Jable, Pajara, Fuerteventura, Spain (Formerly Sol Jandia Mar Aparthotel)
Phone Number:
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Morro del Jable
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Morro del Jable
Price Range: £66 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sol Jandia Mar by Melia Apartamentos 3*
Number of rooms: 294
Official Description (provided by the hotel):
This property is 2 minutes walk from the beach. Apartamentos Sol Jandia Mar are located in Morro del Jable, on Fuerteventura's south coast. 150 Metres from Jandia Beach, the complex has 2 swimming pools, squash courts and a supermarket. Surrounded by greenery, all Sol Jandia Mar apartments have a private balcony or terrace, most of which have panoramic views. They consist of a bedroom, separate lounge, kitchen and bathroom. Free WiFi is available throughout the property. The hotel's buffet-style restaurant serves breakfasts and dinners. There is also a pool bar and a German-style bierkeller bar, open in the evenings with music and entertainment. The Sol Jandia Mar puts on a varied entertainment programme for children and adults. Other facilities include a petanca court, table tennis and a giant chess set. ... more   less 
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Also Known As:
Sol Jandia Mar Aparthotel Hotel Morro Del Jable
Sol Melia Morro Del Jable
Morro Del Jable Sol Melia
Sol Jandia Mar By Melia Apartamentos Fuerteventura/Morro Del Jable

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