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“Great location overlooking Jandia beach , great staff” 4 of 5 bubbles
Review of Hotel Riu Palace Jandia

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Hotel Riu Palace Jandia
Ranked #3 of 16 Hotels in Morro del Jable
Certificate of Excellence
London, United Kingdom
Level Contributor
112 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
“Great location overlooking Jandia beach , great staff”
4 of 5 bubbles Reviewed 24 March 2014

Great location overlooking Jandia beach , Rooms very large with steps down to a separate sitting room , great staff , beware that its built on a cliff so stairs everywhere . Fellow guests were mostly middle aged germans , hotel pool are was very quiet which was great , decent pool , no problem getting sunbed although best ones go early . We went B&B as we like to eat out but we did try the buffet a couple of times , it was ok but no better then similar hotels we have stayed in , breakfast again was pretty standard . We paid extra for a sea view room and also emailed requesting high floor in D block based on TA advice , we were allocated D305 which had great views over the beach . The hotel is very good but a touch old fashioned maybe ? , i don't think it would be suitable for kids . But overall a good class traditional spanish hotel with very good staff

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mick48dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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419 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chichester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 22 March 2014

Hotel staff are Excellent and the hotel is kept clean in all areas. It is showing its age and you expect to get internet access in the rooms and a better television selection for the price you pay to stay here.The food we found to be mediocre compared to other Rui Palace Hotels.We travelled with Thomson Holidays but we did not receive our fruit and water.We suggest that you check and keep all receipts (bar and restaurant) and check your bill before paying when you check out (charged for items that were not ours and we had to prove that they were not ours)
A point about travelling to Jandia from the airport .........some of the taxi drivers do not like going from the airport to Janida and you might get a ride from Hell !!!!!!.

Room Tip: Book sea view with pm sun on balcony
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  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank drew417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 21 March 2014

This was our third visit and our second since they dropped the table service menu for all buffet.Hotel and staff are still excellent but the food was poor.The lack of hygiene by other guests was appalling.Picking up bread with bare hands,using the wrong serving tongs and even taking the lettuce from the tray with bare hands.We didn't eat much.We will not be returning

Room Tip: Block D rooms 320 to 312 are fantastic!
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  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
104 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 13 March 2014

We stayed at the Riu Janida Palace for our 10-day family summer holiday (with a 1-year old child).

We didn't know (and really failed to check that out before the trip) that the hotel is located in a considerable distance from the airport - a coach ride (with some intermediate stops at other hotels) took just over two hours. So, we were quite tired after the flight and the long bus transfer when we finally arrived.

Unfortunately, the first impression was not too good. There was strange oily smell in the lobby which was quite overwhelming. We were given welcome drinks which was a nice touch, the problem however was the quality of the drinks. It was some sort of orange squash, tasted really artificially. We later discovered that for breakfast they serve the most fantastic freshly squeezed fruit juices, so why they don't serve them as a welcome drink is difficult to understand.

Luckily, from this point things improved considerably. We really liked our room overlooking the internal courtyard (with the swimming pool) and a partial ocean view. The room was large, well maintained and prepared for our arrival, including a bad for the baby. There was a mini-bar in the room (which we did not use) but no tea/coffee tray (which I missed a bit but I understand it is not common in this part of the world).

The daily housekeeping was efficient and non-disturbing. The maids always tried to do our room when we were gone for breakfast and made cute animal like arrangements with towels in the baby bed.

The only disadvantage of the room was a daily evening musical performance at the swimming pool which was sometimes quite loud and, occasionally, of a questionable quality (admittedly, it is a matter of personal taste). The performance was usually going till 10:45 pm. We asked the reception about changing rooms, it was offered to us without any fuss but the alternative room had no view. So, we decided to enjoy the music.

Both breakfast and dinner buffets were superb: the choice of food fantastic, the food was fresh and tasty. The waiters were attentive and very friendly.

The access to a very nice beach involves a bit of trip through a maze of corridors, stair cases and two lifts. It is a bit unfortunate but totally understood due to hotel's location on the cliff above the beach.

There are several shops in a walking distance from the hotel. Free Wi-Fi was provided in the lobby (worked quite well) and with a bit of luck we could also get the signal in our room close to the balcony.

The biggest asset of the hotel was its staff members. All of them were very friendly and customer focused. Thumbs up to all of them!

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PrincePolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

This is a really lovely hotel with great food and helpful staff, As other reviewers have said there are steps everywhere, even in the bedrooms, so it is probably unsuitable if you have mobility problems. It was fine for us and the exercise from going up and down stairs helped as we were eating lots of fabulous food !
The majority of the guests were German which meant there were not many English speaking people to socialize with in the evenings.
I would definitely recommend paying extra for a sea view room. Ours was in block D and very quiet with just the sound of the sea at night.
One little niggle was the set time for dinner. You have to decide on day one whether you want to eat at 6 or 8 pm and then stick to that for the whole stay. We found 6 was too early and 8 was a bit late for us but there was no alternative.
All in all a great, relaxing holiday and a lovely hotel

Room Tip: Sea view room in D block was perfect
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank SurreyTravelfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 27 February 2014

A truly lovely hotel with very nice rooms and great sea views. Cannot really see why it has recently been downgraded from 5T to 4T. I would agree, however, that visitors need to be "able-bodied" because the number of stairs could really be a problem. This offset by the brilliant attitude of everybody from room staff to senior management at the hotel - certainly the best we've experienced. The food in the restaurant was excellent, as was the lunch menu by the pool. Again, the waiting staff were first class.
German visitors make up the majority of guests, but as far as we were concerned, they were very courteous.

Room Tip: Worth paying a little extra for the magnificent full sea view rooms. We stayed in Block A on the top...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashby-de-la-Zouch, United Kingdom
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 16 February 2014 via mobile

We stayed for our 3rd year at this excellent hotel having been advised by Thomson that they had downgraded it to a 4T rating. Really cannot understand why, if anything it was better than last year. Management and staff are are brilliant, the food was first class as usual. Some people have been complaining about access and steps. Yes it's not ideal for disabled or people with walking difficulties, but you can manage a few steps it's all fine. We stayed from 22 Jan to 5th of Feb and had good weather. The beach is superb and you can walk for miles on beautiful sand and crystal clear water. Loads of good shops within a few minutes walk and a twice weekly market. To prove my point we have booked our return to this very good hotel again for next January. Guests are mainly German which is no bad thing as they are all polite and friendly and, dare I say it, quite unlike some of my fellow countrymen!
Finally I need to mention that every single member of staff makes the effort and that shows the hotel is well run.

Stayed January 2014, travelled as a couple
Helpful?
5 Thank MajorMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Jandia

Property: Hotel Riu Palace Jandia
Address: Playa de Jandia | Jandia- Fuerteventura, 35625 Morro del Jable, Pajara, Fuerteventura, Spain
Phone Number:
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Morro del Jable
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Morro del Jable
#3 On the Beach Hotel in Morro del Jable
#3 Luxury Hotel in Morro del Jable
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Riu Palace Jandia 4*
Number of rooms: 201
Official Description (provided by the hotel):
Located near Morro Jable. 3-Storey building. Situated on Jandia beach (several steps lead to the beach). 600 M from Morro Jable. 400 M from various shops. 90 Km from the airport. 200 M from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Jandia Hotel Morro Del Jable
Riu Palace Jandia Peninsula
Hotel Riu Palace Jandia Fuerteventura/Morro Del Jable

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