My wife & I returned from 2 weeks A/I at this hotel last weekend. We booked & travelled with Thomas Cook from Manchester. The flights were uneventful and both arrived slightly early, however Thomas Cook representation at The Faro, Jandia was non-existant which did not cause us any problems, but certainly worried other UK holidaymakers staying at the hotel. Our only experience of an actual Thomas Cook representative was on the coach from the airport to Jandai upon arrival - she did not inspire any confidence at all as it was obvious that she had no idea as to how to speak Spanish or on the pronunciation of what I would consider key Spanish phrases, for instance she wanted the list of passengers on our coach and failed to explain what she wanted to the driver. Luckily I was able to explain what she wanted quietly to the driver who rolled his eyes without saying a word! She did not pursue any further contact right to the point where we were deposited at the Faro Hotel.
I had contacted the hotel some 4/5 months earlier by email to request a 6th Floor sea facing superior room, and making it clear in Spanish that I would be happy to pay the extra by cash upon registration. I had also had a productive email conversation with Laura of Mur Hotels so we were both confident that my request would be honoured as requested. I could not have been more wrong, we were allocated Room 240 overlooking a lot of trees and the children's play area! This was not what I had expected and neither was the negative response from the Reception staff. I believe that both myself & Laura were badly misled by the Reception staff as I think that 4/5 months notice is more than adequate to schedule accordingly in a well run hotel. This is a hotel that caters for, and is almost totally geared to our German cousins who I suspect get more and pay less for their stays.
On to my opinion of the 2 weeks holiday at The Faro -
the overall staff are absolutely wonderful never failing to smile, say "buen dia" or ask how you are enjoying things. They really are among the best Hotel staff I have encountered in visiting almost 80 countries and countless hotels. More importantly they easily are the best staff we have found in any of the 8 hotels we have stayed in around Jandia.
The hotel itself is a clever design that fulfilled all my expectations, it was airy, roomy and never seemed too full to cause us problems. The eating arrangements are a bit schoolish in that you are allocated a table at the beginning for your evening meal, and you keep that for the duration. At other meals you have freedom of choice on where to sit etc. The breakfasts are what you make them so you can have as much or as little of the whole range of cold/fried/fresh/toasted food. The coffee could be improved though!
Lunch is the best meal of the lot, you just go across, request a table outside (in the shade or not), you are then served whatever drinks you require and asked if you would like to avail yourself of the lunch buffet OR of the small but comprehensive menu. The menu is fabulous with limited but excellent choice and the food is then cooked freshly for you before being served with a flourish. If you go to the Faro on Half-board I would suggest the you had breakfast and lunch and went to eat out in Jandia.
Dinner could be excellent, but is spoiled by the lack of any sort of hot plate facility at the carvery section of the dining hall. Imaging getting your veg and then having to queue (not a concept that some of our German cousins are familiar with) to get your Fish, Pork, Beef etc etc. There is a lack of co-ordination there which certainly influenced my preference for lunch. Don't get me wrong however as the quality of the food is excellent at all points.
The bedrooms are not exceptional but they are comfortable and are kept immaculate by the staff, the view from ours was awful and we got no sun, but I am certain that the Superior sea view rooms are excellent in all ways.
The Spa facility is very good, but was not particularly well used while we were there. We used the indoor pool, the sauna, jacuzzi and some of the massage facilities.
The early acquisition of sunbeds is a factor, but is never really a problem as you can usually find a pair when required. However they do have a problem with people reserving beds early in the morning and then not turning up until 15.00pm/16.00pm - and this was every day (the guilty ones were not always German either!)
One area that I have so far avoided mentioning is the evening entertainment which is enthusiastically strange if "performed" by the animacion team who are German, Cuban, Italian and Portuguese. Have a few drinks at the bar or in the theatre and I guarantee that you will have a pleasant evening's entertainment even if it involves a little known operetta about Dracula (mimed totally in German!!!). If the evening entertainment involves the performance of professionals then you will have a great night - I would particularly recommend the Jazz evening.
I had looked forward to staying at The Faro for quite some time, and other than the poor treatment by the Reception facility it did not disappoint! This is a good hotel, but it could be a super hotel if the Management took a little more interest in the breakdown of their guest population, and just acknowledged that all their guests are not German.
Overall I would recommend The Faro Hotel in Jandia, but don't trust anything you are told by reception prior to your stay.
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- Also Known As:
- Faro Jandia Hotel
- Faro Jandia Peninsula
- Hotel Faro Jandia
- MUR Hotel Faro Jandia & Spa Fuerteventura/Morro Del Jable