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“Great stay”

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Gloria Palace San Agustin Thalasso & Hotel
Ranked #3 of 19 Hotels in San Agustin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 10 April 2014

Just had a lovely weeks holiday at this hotel. Must say it was spotlessly clean and the staff were very friendly. The best coffee was made by Alfonso in the Lobby bar.
Plenty of choice in the Restaurant. All the food was nicely cooked and regularly topped up.
We were all inclusive which we thought was good value.

Room Tip: We were on the 4th floor which was very quiet with a lovely view
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  • Stayed: March 2014, travelled as a couple
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2  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 13 October 2016

Dear Karen,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,096 - 1,102 of 3,435 reviews

Reviewed 3 April 2014

We have now stayed at all 3 Gloria Palace Hotels in Gran Canaria. This hotel at San Augustin is totally fabulous as are the others. I emailed reception to request a high room (for the view) and received a lovely response assuring me that a super room was reserved for me. It certainly was a magnificent room with the most spectacular view. I cannot praise the reception staff highly enough. They are courteous, friendly, knowledgeable about the area and nothing is too much trouble for them, I felt like an honoured guest even though this was my first visit. I can honestly say this about all the staff, restaurant, bar and pool, staff were exceptional, The hotel is spotlessly clean, the food is lovely and caters for all tastes and diets, if you require something not on display at the buffet the chef will if at all possible make something for you (ie fresh individual omelette at breakfast). The pool is beautiful and sunbeds in plentiful supply, extra cushions are available for ultimate comfort. The pool attendant is always on hand and will source additional cushions if none are available in the store area. I cannot praise this hotel highly enough. After a wonderful day in the sun a pre dinner drink in the super stylish bar with the amazing pianist playing and equally amazing singer and cocktails served by attentive, happy and courteous bar staff is really the icing on the cake. Well done Gloria Palace! Faultless

Room Tip: Rooms in the middle on the 8th floor are fabulous
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  • Stayed: March 2014, travelled with family
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5  Thank JacquieRshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 13 October 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Lovely hotel and very clean . We stayed in the family suites of which had two seprate bedrooms ,even though there was only the two of us , so we had plenty of space . The balcony overooked the small garden and road , so wasn't a fantastic view but ok. Food was very good as was the cocktails. Staff were all lovely but found in the evening it was quicker to go to the bar to get your own drink rather than wait for service.We had two free visits to the spa because of being put into the wrong room type , I would have paid for a visit, as it was lovely,I recommend trying it. My only issue was the A Inclusive finishing at 12 midday and we had a late flight , after complaining we were allowed a meal and one drink , but all in all it was a lovely hotel and we would return

Room Tip: Rooms in main hotel had better views
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  • Stayed: March 2014, travelled with friends
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3  Thank JohnandLinda735764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 13 October 2016

Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014 via mobile

One of the best hotels on the island by a mile...

Simply stunning, amazing pool, amazing food, amazing staff and not forgetting the amazing views.
Little bit tough on the pocket should you go all inclusive, but you will not be disappointed.

This place really is a little bit of heaven...

It's quiet, spotless, right beside the beach and 3/4 euro taxi ride away from the main centre where you'll be spoiled for choice, should you decide to run a mock one of the nights ;-)

Absolutely loved this place..!!

Certainly be back ;-)

  • Stayed: April 2013
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3  Thank hillbillyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 13 October 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

We spent a week at Gloria Palace San Agustin all inclusive. We had a room with balcony and seaview. The staff were very friendly and efficient and nothing was too much trouble. We enjoyed the variety of food available and made good use of the bars around the resort. We were able to use the internet Wi Fi connection for free in our room. We used the Thalassotherapy centre on two occasions during the week we were there, for two 45 minutes complete massages and two sessions in the "Get in Shape" pool, again staff were very friendly & professional. We used the safety box provided in the room which was priced at €5 refundable deposit plus €2.50 per day. Also a refundable deposit of €10 was required per pool towel, there is an extra charge of €0.50 for changing pool towels. We didn't actually leave the hotel resort, we had a very relaxing and enjoyable time at this hotel resort and would recommend it to our friends.

Stayed: March 2014, travelled as a couple
2  Thank AYou_52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 13 October 2016

Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

This hotel is totally focused on providing the most excellent experience for its guests.I could not find fault with anything during our week stay.All the staff are so friendly & welcoming.The food is wonderful with so many choices for breakfast and dinner.All the facilities are really top draw.Lovely quiet position above san agustin,fantastic view from the top of the hotel.Nice touch at reception with welcoming glass of juice when booking in.They have thought of everything here,a wonderful expierience,a great holiday

Room Tip: Higher floor,better view
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  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank knighty2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 13 October 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

My partner and I have just returned from a much needed relaxing break at the Gloria Palace hotel.

If you get there early enough, apparently there are welcome drinks and canapés. We got there quite late. As it was carnival that evening, the staff were in fancy dress which made me smile after a long journey time. The reception area always had trainees as well as normal staff which sometimes slowed the service down but there was no real rush as on holiday. Our names were printed on our room cards which was a nice touch as the staff remembered our names after a while. The restaurant and bar staff deserve a special mention-they were friendly, efficient, attentive and accommodating. The photo team were also great!

The food was varied, delicious and plentiful. The restaurant was always busy and we sometimes had to queue in some areas but not a real problem. We ate very well and we like good quality food. I especially liked the seafood. The selection of drinks on the all inclusive deal was quite extensive-impressive. I would recommend the honey rum.

I do not normally go on all inclusive holidays and we surprised ourselves by not leaving the resort for the whole week as there was so much to do. The animation team were so much fun but not intrusive-you could play tennis, aquagym, archery. They also had fashion shows. We enjoyed some of the evening entertainment-nice music after dinner. I thoroughly enjoyed the flamenco show.

There is a shuttle bus to nearby beaches.

I would strongly recommend the thallassotherapy spa. The 'get in shape pool' was a unique experience and the newly qualified therapists gave amazing massages.

I will definitely recommend the Gloria Palace to my friends looking for a relaxing, pampering break. Most of the holidaymakers are quite mature so not for those wanting to party.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
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3  Thank Ambler-London2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 13 October 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gloria Palace San Agustin Thalasso & Hotel

Address: C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Agustin
#1 Spa Hotel in San Agustin
#2 Romantic Hotel in San Agustin
#2 On the Beach Hotel in San Agustin
#2 Luxury Hotel in San Agustin
Price Range: £71 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gloria Palace San Agustin Thalasso & Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine. ... more   less 
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Also Known As:
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace Hotel San Agustin
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria

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