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“Gloria Palace Excellent Hotel”

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Gloria Palace San Agustin Thalasso & Hotel
Ranked #3 of 19 Hotels in San Agustin
Certificate of Excellence
GreenLeadersPlatinum level
Kildare, Ireland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Gloria Palace Excellent Hotel”
Reviewed 30 May 2014

We have just had a brilliant holiday at the Gloria Palace San Agustin. On arrival at hotel we checked in and were showing to our room by a lovely girl which I thought was a lovely touch especially after travelling all day. We were on half board basis but upgraded to All inclusive as the food was excellent with a different selection each night. I particularly loved the sushi and the smoked salmon was too die for never tasted such delicious smoked salmon. There was always plenty of fish available for lunch and dinner and plenty of salads all in all you could not fault the selection and there was something there for everyone's taste no matter how fussy you are. The pool are was always spotless and plenty of sunbeds on each level so no need to worry about beds each morning. Our room was on the 6th floor,1139 with lovely views over the whole of San Agustin .Overall we had a brilliant holiday and would be happy to return to San Agustin in the very near future.

Room Tip: Ask for rooms on top floors views are excellent and the peace is lovely.
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  • Stayed May 2014, travelled as a couple
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Helpful?
5 Thank rocheparty50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, 13 October 2016
Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (574)
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English first
Bromsgrove, United Kingdom
Level 5 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 May 2014

Lovely hotel. We found restaurant staff good especially Mirian very smiley and friendly. The bar staff were sometimes very slow not sure they would have coped if the hotel had been full. Entertainment was very mixed the Wizard of Oz was really enjoyable but the Grease show was dreadful. The hotel inside and out was kept immaculately clean. The sun beds were really comfortable and there were plenty of beds and brollies to go round. Rooms were large and comfortable. The spa was excellent there was an offer on so we took advantage of a massage and pool experience well worth the money. The check in when we got there was very good and you were greeted with "champagne" which was a nice touch. The last day however was a shame as it left a bad impression. We asked for a late checkout and were told this wouldn't be a problem when we asked on the morning told we had to change rooms, which was ok except our room card stopped working immediately so we couldn't get back in to get our things. After asking desk staff the cleaner eventually let us in. We moved to the new room which we paid for until 5 o'clock. We got out at 4.55 I went back at dead on 5 as I had left something behind and our room key had stopped working dead on 5. Our all inclusive finished at 12 noon they allowed you food with a voucher for lunch but no drink. We did get one after an argument only sprite we weren't taking advantage. We didn't get there until 9 at night so felt we lost out on half a day of drinks.

This said overall we had a great holiday the free bus was welcome and the outside area was great we liked all the different levels and how spread out it was you didn't feel over crowded.

Room Tip: Higher the better
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  • Stayed May 2014, travelled as a couple
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Helpful?
4 Thank eli1559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, 13 October 2016
Dear guest,

Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.


It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
111 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 28 May 2014

Sent request to hotel via email for high room and it was done . Nice hotel good staff great entertainment every night which is rare in hotels these days . Very rude zumba teacher from hotel that talked loudly and laughed with friends while the three tenors were performing spoiling guests enjoyment. Food for the first three days good and varied but then sank into blandness, Spanish hotels could really do with spicing it up abit no a lot as some people do like hot food . At the gloria palace you get the all inclusive bracelet as everywhere else in the world but you also need to produce your room card for all drinks even water which us strange . Typical bland tropical beer but you can as I did buy erdinger German beer , at the bar you have to wait ages if you are all inclusive . But if you wave a five euro note they are on you like a tramp on chips . We paid extra yo keep our room but all the drinks and food stops at noon which is poor if you don't leave till seven at night as we did despite getting in late on the previous Saturday night and missing are dinner.the hotel should look into this problem and stop being cheap . Also more info regarding the spa will be better. Come on gloria palace you have a great hotel it's the little things letting you down

Room Tip: Email ahead
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  • Stayed May 2014, travelled as a couple
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Helpful?
3 Thank paxton7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, 13 October 2016
Dear guest,

Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.


It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 May 2014

Our first visit to Gloria palace San Augustin & definitely not the last!! Stayed for a week all inclusive with my partner celebrating his birthday & a special anniversary, we were blown away with the service it was outstanding from start to finish. I requested a high floor with a nice view & we were on the 8th floor - top floor for rooms, the view was the best we have ever had & we have been on a lot of holidays over the years! On arrival the greeting and reception staff were fab very attentive & explained everything you needed to know, the service at the desk throughout the stay was exceptional & they could never do enough for you, a nice touch was the name badges with specific languages on them made it much easier to conversate. The hotel and facilities were outstanding, pools were clean & inviting & the roof top pool on the 9th floor was gorgeous & well worth the extra cost for a day sunbathing in luxurious surroundings. There are plenty of sunbeds on different levels and the way the hotel is layed out you get optimum sun hours which is a bonus. The bars were all well staffed & all inclusive options were explained well. My partner would have prefered another draft beer to tropical but with that being the local beer it was the only choice on draft. The cocktails from the bar was great pina colada became my new daily tipple. The restaurant was excellent and i found the choice was great, always such a variety & to a good standard. The waitors & waitresses were attentive & got used to what drinks you wanted & were very pleasant. The evening entertainment was a bit poor the acts were on quite early followed by a short disco & singer who sang the same songs each evening. The thalasso spa was lovely we paid for access to the salt pools & went in just before sunset it was relaxing and very different, well worth a visit. The hotel is in a quiet area with a nice sea front & worth a wander down but not much going on, we got the free hotel shuttle into maspalamas to the sand dunes & light house, lovely newly generated sea front with plenty of bars & restaurants. After the bars closed in the hotel we got a taxi into Playa de ingles only 4-6 Euro there are plenty of bars and clubs which were just livening up for the summer. All in all this holiday was one of the best we have had, fab hotel, amazing staff, luxurious surroundings, gorgeous views & good value for money. Definitely recommend a visit.

Room Tip: Request a high floor
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  • Stayed April 2014, travelled as a couple
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Helpful?
4 Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, 13 October 2016
Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gillingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2014

we have just had a really excellent holiday at the Gloria Palace San Agustin.The Hotel and staff were amongst the best we have experienced,nothing was too much trouble.The food was always fresh and there was always a good selection.Our room was on the 4th floor,No915 with lovely views over the pools and the town and sea.Overall we had a great holiday and would be happy to return.

Room Tip: If you can go for all-inclusive,very good value.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, 13 October 2016
Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 2 Contributor
1 review
Reviewed 22 May 2014

Just returned from a wonderful Gran Canaria!!
- Our room on the 7th floor, no 1206 with a nice view to a swiming pool, town centre and sea
- The staff were friendly
- Food was good (it happend a few times when something has been undercookd - Brussels sprouts, or overcooked and dry - noodles) anyway, I'm sure that you will find something for yourself and you want be hungry :)
- Rooms are nice, spacious and clean (just don't understad why in our 7 days stay our bed linen never been changed..In my opinion it will be nice after half of the stay if the linien will be fresh)
- Enterteiment - ok
- The pool area - ok
- Thalasso - as a hotel guest you have got 10 % discount, I think that is not enough. We have been in Lanzarote and Tenerife and they always offered 30 or 40% for hotel guest. In my opinion if they offer will be more reasonable they will get more clients on the spa.
Overall we are pleased with our stay. San Agustin is a nice quiet town in short distance to Playa del Ingles, Maspalomas. I recomend to rent a car how we did this so you can see the whole island which is wonderful. Las Palmas, Puerto Rico, Playa Amadores, Puerto de Mogan, Parque Natural Pilancones are worth a visiting.
-

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, 13 October 2016
Dear guest,

Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.


It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 May 2014

I really enjoyed my stay in the Gloria Palace. When we arrived the staff were very friendly and this continued throughout our stay. The room was just what we were looking for: very clean and comfortable (I would recommend a sea view). There was lots to do as the hotel is ideally situated for the beach and a short walk to other bars and restaurants. The hotel itself has great amenities and the food was lovely. Overall a great holiday and I will definitely return.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Feef8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, 13 October 2016
Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gloria Palace San Agustin Thalasso & Hotel

Property: Gloria Palace San Agustin Thalasso & Hotel
Address: C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in San Agustin
#1 Spa Hotel in San Agustin
#1 Green Hotel in San Agustin
#2 On the Beach Hotel in San Agustin
#2 Romantic Hotel in San Agustin
#2 Luxury Hotel in San Agustin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Gloria Palace San Agustin Thalasso & Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine. ... more   less 
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Also Known As:
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace Hotel San Agustin
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria

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