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“Lovely Hotel and Staff”

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San Agustin Beach Club
Ranked #9 of 19 Hotels in San Agustin
Certificate of Excellence
Worcestershire
Level 4 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Lovely Hotel and Staff”
Reviewed 29 July 2013

My wife and I stayed at the Hotel for a week at the beginning of July. The hotel was decorated in the style of an old cruise liner. All areas were very clean. The rooms were reasonably equipped although it would have been nice to have tea/coffee facilities. Our room was at the end of the corridor overlooking the pools with the sea off to our left. There are a few rooms that look at the car park at the side of the hotel. The hotel was very quiet and we had no trouble getting sun beds whatever the time of day, except for the Saturday before we left when non hotel guests were using the pool facilities. There were signs telling guests not to reserve sun beds, and none were reserved.There was only one child staying in the hotel during our stay, although we were told prior to booking that it was a adult only hotel. In fairness there is nothing in the hotel for parents with children. The breakfast was buffet style and 'a la carte' at dinner. Drinks had to be purchased separately. Our only complaint was that the hot food was only warm. Some meals were not very palatable. We could not fault the staff, whom were Spanish/ Canarian. German and from the Netherlands. They were mostly very friendly and attentive. In particular Alain on reception was a lovely, friendly and helpful man. We missed his humour when he had time off. The Hotel is ideally situated right on the beach and a 30-40 minute walk into playa del ingles. A lot of the bars and restaurants were closed up and would have been hard to find many restaurants to eat in. The clientele were on the whole older Germans with only a few other English guests. The comments made by other recent reviewers seem fair. Would I go to this hotel again - Yes, most definitely.

Room Tip: Make sure you pay for a sea view. Ask for a top floor room.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Four-Go-Abroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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286 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 July 2013

I would NOT class this hotel with a 4 star rating purely because the food on occasions was NOT edible. The website described the following for dinner, 'there are two possibilities, one in the main restaurant with terrace, or in the exquisite a la carte restaurant 'Beach Club' , but the latter was not offered to us, and was no where to be seen ! The menu was more haute cuisine and the meat & fish were severely undercooked on several occasions. There was a buffet at Breakfast and twice a week at dinner when there was a BBQ. Many times at breakfast, items had run out long before the time was up and were not replenished. Also the free wireless internet which was only available in the reception area was almost non existence with a very weak signal, yet the paid wireless was a significantly better and was only pertinent to 1 device and could not be shared by any other device.
Good Points
Good cleanliness and decor throughout
the hotel, including the bedrooms with efficient air conditioning. Well maintained gardens and pool areas with comfortable sunbeds.
Bad Points
Even though the hotel only had a maximum occupancy of 57 bedrooms, service in some areas suffered due to lack of staff.

Room Tip: We had a room on the ground floor overlooking the gardens with partial sea view, which was excellent...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
208 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 26 June 2013 via mobile

My partner and I have just returned from this hotel. Our stay was hassle free.

The staff were all very kind and one girl in particular was a big help in advising the best places to eat.

The hotel is very clean and very quiet. It's maybe 4 star for Spain, but it felt more 3 star for me. My partner and I had twin beds on arrival and the mattresses were very very firm. There was a hair dryer in the bathroom that wasn't particular strong. The shower was good and the balcony was nice. There was a TV in the room too if you wanted to catch the news.

We didn't eat in the hotel but by all accounts the food is quite good.

The safe cost €14 a week to rent, I would expect this to be free for a 4 star hotel, as I said it was more like a British 3 star.

There are two pools, one salt water and one chlorine. The pools were not heated, I think they are only heated in the high season which is Sept-April (I didn't know this at the time of booking), so the water was quite cold despite the high temperatures. The hotel provided beach towels for €5 deposit, this was really good and you could get fresh towels every day.

WiFi was only available in the hotel lobby, again for a 4 star I would expect this throughout the hotel.

The hotel is tucked away in a corner of San Agustin and is ideally placed for those wanting to access the beach (can be accessed via the pool). However, San Agustin is not the place to stay if you want to dine out without having to get a taxi. The shopping/restaurant centre in San Agustin is run down. We found ourselves going to Playa del Ingles most nights which cost €5-€6 euro one way in a taxi, you could walk which takes about 30-40 minutes which is quite pleasant and safe in the evenings as it is well lit. There were no restaurants in San Agustin that offered a light lunch either, it was mainly pizzas which was quiet frustrating.

The hotel was occupied by mainly older German couples so there wasn't much interaction with the other guests. It was very quiet by the pool and there was no sun lounger hogging from any of the guests.

Breakfast is continental (as you would expect when the guests are mainly German) buffet. The breakfasts were fine and plentiful for us but if you're a fussy eater you might struggle.

All in all, a clean, small, quiet hotel. If you like your peace and quiet and are happy to dine in the hotel this is the place for you. It's worth noting that as it is the low season I would say only 30% of restaurants are actually open in Gran Canaria.

I'll be adding reviews for the places we ate too.

Stayed June 2013
Helpful?
5 Thank Apache_ML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croydon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 June 2013

We went to San Agustin Beach Club for a long weekend and we were wonderfully surprised by the level of facilities and service the hotel supplied. The design of the hotel, in the shape of the boat gave every room a brilliant view of the 2 pools and the sea. The beach was literally on the doorstep. The hotel was did not have any children at it and this made the stay nice and quiet and relaxing. The hotel only has 57 rooms and this gave you plenty of room around the pool. The food was excellent from the buffet style breakfast with a choice of yoghurts, continental style breakfasts, cooked breakfasts, breads, freshly made smoothies, juice, fruits and coffee and tea to the 5 course special night dining. This all made you feel special and staying in a higher quality hotel. The rooms very clean and had everything you needed, from a fridge to a safe. The water was also hot, if you needed it. The town of San Agustin itself is quite small and quiet, but the best part of the service at the hotel came from the evening Reception person called Alain. He was always so friendly and helpful and recommended places to go. Nothing was to much trouble for him. Around the area, the Timanfaya Pirate ship trip is great for children and adults, the town of Puerto de Mogan (the Venice of the Canaries) is lovely and the new Bahamas beach at Amadores is a must. We would definitely go back there again

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucks
Level 4 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 May 2013

We stayed in this hotel and we thoroughly enjoyed our stay. The hotel was small in comparison to a lot of commercial hotels and was designed to look like the interior of a cruise ship and looked affective. The hotel only has 57 rooms. It was clean, the staff welcoming and we could not fault anything at all. The food was excellent and even though we went to find other places to eat we ended up coming back to the hotel for dinner. Breakfast was plentiful and there was a large selection of cheeses, yoghurts, dairy and soya milk, meats, breads, fresh fruits and cereals. They provided freshly made smoothies for breakfast each morning. they would also cook you a omellete or fried egg if you fanced one!. My only complaint was the coffee. If you wanted a real freshly made coffee ground from beans then unfortunately you had to pay extra. The rooms were cleaned every day and fresh towels and linen supplied. We had a superb room overlooking the two swimming pools and a wonderful seaview with a balcony.
It was quiet and it was a adults only hotel so we could relax and read or just have a swim or use the jacuzzi or get a pampering if we felt we wanted one. I would definitely recommend this hotel to anyone who wanted a relaxed and peaceful atmosphere. We were glad that we hired a car to take us out in the evening as there was not really much to do. Everything is easy to get to around the island as they now have the motorway. We spent some time in Mogan a beautiful fishing port - a definite place to visit.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Explorerbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2013 via mobile

We have spent a very pleasant week at the San Augustin Beach Club. The facilities are luxurious and all encompassing. There are two bathing pools - one with sea water. The restaurant has a master chef who is very imaginative. The system of full table waiting is much more ellegant than a simple buffet and one can ask for many servings. The staff throughout the hotel is very pleasant and forthcoming to acommodate. Milla, Tonhi, Dragica, Allain and others really do put in good effort in their work. Our room was spacious and with an impressive sea view. It was also done up to a very high standard daily. I must also praise the staff from the wellness centre led by Arantza and Jazmine. The hotel is on a quiet part of the coast but still near other beaches - apart from the hotel's one - and perfect for a good rest. The evening and day programmes are there but very discreetly. I would recommend this hotel wholeheartedly.

Stayed May 2013, travelled as a couple
Helpful?
2 Thank Alejandro V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 April 2013

My sister and I had a lovely relaxing quiet week leading up to Easter and would recommend this hotel. The staff were extremely friendly, cheerful and helpful and the manager often appeared at mealtimes to greet the clients. The food was good, two buffet/ bbqs a week and the other nights there was a served meal with a choice of 2 dishes per course or a five course meal. The portions were generous on the whole and the meat was good quality. There were very few Brits, possibly just us that week, the guests were mainly retired Germans and Swedes who all did the towel- on- the- sunbed thing before breakfast! (Unnecessary as there were plenty of sunbeds).The pool area was large with good views of the beach and sea. We had a large room with good sized bathroom which also had a pool and sea view however I would recommend requesting a room on a higher level than ours (1st floor) for a better view. The only aspect we weren't so keen on was the 'entertainment' which occurred approx 4 evenings- either a trio of elderly male singers/ guitar players serenading each table (awkward!) or a couple situated at one end of the dining area who sang too loudly and not always in tune.

Room Tip: Above 1st floor level
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 186338Cathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Agustin Beach Club

Property: San Agustin Beach Club
Address: Plaza de los Cocoteros 2 | Gran Canaria Las Palmas, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in San Agustin
#3 Spa Hotel in San Agustin
#5 Luxury Hotel in San Agustin
#7 On the Beach Hotel in San Agustin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Agustin Beach Club 4*
Number of rooms: 57
Official Description (provided by the hotel):
San Agustin Beach Club is a superior 4 star hotel located on the beachfront in a quiet area of San Agustin. This exclusive hotel is beautifully furnished to create the ambience of a ship cruise and the majority of the 57 perfectly equipped rooms have a sea view. Between other facilities and services are the open reception 24 hours, free WIFI access in the reception area, different bars, principal restaurant, restaurant a la carte, a Wellness center and Room service (limited timetable). The hotel features a good range of on-site facilities to ensure an unforgettable stay for all who visit such as a small gym, sauna and a fresh water outdoor jacuzzi. Outside, there are 2 open-air swimming pools (one fresh water and other sea water) which are surrounded by terraces, making it an ideal place to soak up the sun, while the restaurant and the bars provide delicious cuisine, exotic cocktails and a relaxed atmosphere. The en suite guest rooms are spacious and well appointed with all of the modern amenities you would expect of a hotel of its class, including air conditioning and satellite TV. The airport is 25 km away. ... more   less 
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Also Known As:
San Augustin Beach Club Hotel San Agustin
San Augustin Beach Hotel
San Agustin Beach Club Gran Canaria

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