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“Great Hotel”
Review of IFA Catarina Hotel

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IFA Catarina Hotel
Ranked #28 of 134 Hotels in Playa del Ingles
GreenLeadersGold level
Walton the Naze
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Hotel”
Reviewed 27 November 2013

Stayed at the hotel late October early November on an all inclusive package.
The hotel is clean, the staff are friendly and polite, and the food is very varied and good.
The area round the pool is spotless with plenty of room for everyone.
Our room was large and comfortable.The evening entertainment was outstanding for a hotel.
Would recommend this hotel as nice place to stay for a good holiday.

Room Tip: we were on the 5th floor and slept well.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gunnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
egiersbergICA, Manager at IFA Catarina Hotel, responded to this review, 29 November 2013
Thanks for your review and thanks for taking your time for sharing your comment. We are very pleased you had enjoyed your stay, our food and specially you had experienced our friendly staff.
We hope to welcome you next year and we wish you and your family a Merry Christmas & a happy new year.
With sunny regards and hasta pronto...
Enrique Giersberg
Hotel Manager
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (278)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Swansea, United Kingdom
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 18 November 2013

This was our second visit to the IFA Catarina, and it must be said that this hotel just gets better! The staff are an absolute credit to the hotel and cannot do enough to help.
I emailed the reception team prior to our visit and asked if it was possible to have the same room as last year, I had a reply really quickly and was told they would do their best if the room was not already in use, when we checked in the receptionist apologized that the requested room was taken but they had already reserved the room next door which was brilliant.
Although the hotel is dated in it's design it is kept immaculately clean and the gardens are really well tended, all the paths and pool area are washed every morning. There never seemed to be a shortage of sun loungers even though the usual suspects were laying out the towels before breakfast!
The food was first class and catered for all tastes (the majority of guests are German or Scandinavian at this time of year) it was always fresh and plentiful. Contrary to some previous reviews the waiting staff in both the bar and restaurant were really attentive and we were always greeted and never overlooked.
Probably the only minus to this hotel is the entertainment, apart for the "Animation Team" who were brilliant, the professional entertainment was pretty poor especially the resident duo and the"star" act, a tribute to Queen called "Kind of Magic" being no better than a pub act, the band on it's own were fairly good but a Spanish Freddie Mercury with a strong accent - not a good idea! As for the fashion show, I can't work out what was entertaining about that at all.
Worth paying the extra for a room with a pool view or if you want it quieter a garden view in block 5 or 6 and the higher rooms on floors 4 & 5 have the best views of the Dunes, Maspalomas and the mountains.
To sum it up, great hotel, great staff looking forward to a return visit! Had a brilliant holiday ! Just need to sort out the entertainment for next year ;-)

Room Tip: higher rooms overlooking the gardens have better views although the rooms overlooking the pool area...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank carlsenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
egiersbergICA, Manager at IFA Catarina Hotel, responded to this review, 29 November 2013
Many thanks for your review and many thanks for sharing your comment. We are very happy you had enjoyed your stay in special that you could enjoy our friendly staff.
The entertainment is a part of the hotel activities to make the stay for cliente more pleasant and for sure that we can improve in many things but other is not that easy. To change the singers accent is not that easy and it is like Nat Kingcole singing in Spanish. Most of our guest loved it.
We hope to welcome you soon again to the IFA Catarina and please do not forget to mention your favourite room number.
We wish you a Merry Christmas and a happy new year.
With best regards,
Enrique Giersberg
Hotel Manager
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BIRMINGHAM
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 November 2013

Stayed at hotel between 7th and 14th of November on all inclusive package.We had a great time and would thoroughly recommend it.Enough has been said about how basic the rooms are and about the hard beds but we didn't find it a problem.From the time we checked in until we left we were well looked after.Reception staff were friendly and informative,the waiters and waitress were always pleasant and looked as though they were enjoying their jobs.The food was varied and of high quality and entertainment was good.The gardens are lovely and well maintained.All in all it is a wonderful hotel and would return again

Room Tip: We had a room on road side which was fine we were on 3rd floor
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RON T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
egiersbergICA, Manager at IFA Catarina Hotel, responded to this review, 18 November 2013
Thank you very much for your comment and review and we are very pleased you had enjoyed your holidays. We want to thanks also your recommdation and we would be very happy to welcome you for the next season at the IFA Catarina.
With best regards and hasta l vista...
Enrique Giersberg
Hotel Manager
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Wales
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 November 2013

Just returned from a weeks all inclusive at the IFA Caterina. The hotel is very clean and staff are constantly cleaning all public areas, pool area etc. Rooms are spacious and clean - the beds are hard as stated in other reviews but this does not spoil the holiday in any way. Food was very varied and plentiful and drinks were all good. Staff in every area we're were very friendly and helpful. Entertainment was good and the animation team worked very hard to try and get people involved in games and competitions. Location is in a quiet part near to the sand dunes but in easy walking distance to the Yumbo Centre. Taxis are cheap if you don't wish to walk. I would recommend this hotel as good value for money with excellent staff, location, food and cleanliness. I would definitely return. The only changes I would make would be to improve the comfort of the beds and improve the cocktails available on the all inclusive options.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nevrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
egiersbergICA, Manager at IFA Catarina Hotel, responded to this review, 18 November 2013
Many thanks for your review and many thanks for the time taken to share it. We are pleased you had a wonderful stay with us and you enjoyed specially our friendliness.
We had taken your advice regarding the cocktails and we are working already for better product.
We would be pleased to welcome you again in the next season and remain,
with sunny regards and hasta pronto...
Enrique Giersberg
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 November 2013

This was my 2nd stay at this hotel this year, and again I cannot fault this hotel. We travelled with other friends on a separate booking, when we checked in we asked if we could have rooms close together and the reception staff arranged this without any problems.

The rooms were always spotless and well maintained by the maids, clean towels were provided when needed.

We booked all inclusive, there was plenty to choose from at Breakfast Lunch and Dinner, also bar snacks were available in between meals , so we never went hungry.

Great Hotel, Great Food, Great Entertainment!

A big well done to all the staff who work very hard to make sure we had a great holiday!

We will be back again next year :)

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Northantsboi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
egiersbergICA, Manager at IFA Catarina Hotel, responded to this review, 18 November 2013
Thank you very much for your review and for sharing your experience and we are very happy to fulfill again your expectations for the 2nd time. Also thanks for recommending the IFA Catarina for your friends.
We are glad to welcome you and as many friends as you can bring and don't forget to mention your favourite room number when booked.
We wish to welcome you and your friends to the IFA Catarina.
With best & sunny regards,
Enrique Giersberg
Hotel Manager
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Newcastle, Australia
1 review
Reviewed 13 November 2013

Hotel was in a great location went with a small group of friends and met others there.

Hotel standards were really impressive room was kept clean at all times.

The entertainment staff really made the holiday! Lots of fun and encouraging people to get involved francois especially went out of his way to help our group and ensure we were having a good time!

Wait and bar staff were also very friendly and efficient!

Really enjoyed our stay at IFA caterina and in gran canaria x

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephlayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
egiersbergICA, Manager at IFA Catarina Hotel, responded to this review, 14 November 2013
We are very pleased that you and your friends enjoyed your stay and would like to thanks for your review and your great comment. François will be very happy to read it and we are very glad to welcome all of the group again at the IFA Catarina.
With best & sunny regards and hasta la vista...
Enrique Giersberg
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 November 2013

This is the 2nd time I have stayed here bringing different friends each time, with all of us having a great time. My friends and I are booking up again for May and will definitely be using this hotel again. The Hotel is beautiful and I enjoyed everything, it is clean, great food and the entertainment is fantastic especially Francois who goes out of his way to ensure all of the guests and always kept laughing and happy.

Excellent, Excellent, Excellent

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jamieredden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
egiersbergICA, Manager at IFA Catarina Hotel, responded to this review, 14 November 2013
Many thanks for sharing your 2nd experience and thanks for taking your time for it. We and specialy François are very happy you had again a wonderful time with us enoying not only the sun also our friendly hospitality.
We wish to welcome you next season again at the IFA Catarina and remain
with sunny regards and hasta pronto...
Enrique Giersberg
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IFA Catarina Hotel

Property: IFA Catarina Hotel
Address: Avenida de Tirajana 1, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
#3 Green Hotel in Playa del Ingles
#19 Luxury Hotel in Playa del Ingles
#20 Family Hotel in Playa del Ingles
#22 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — IFA Catarina Hotel 4*
Number of rooms: 402
Reservation Options:
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Also Known As:
Ifa Catarina Hotel Playa Del Ingles
Ifa Catarina Playa Del Ingles
IFA Catarina Hotel Gran Canaria/Playa Del Ingles

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