I stayed at these apartments from Sunday 16th - Sunday 23rd October. On arrival the reception was closed. I called the two emergency numbers on the door and no one answered. Thankfully I managed to locate the number a very helpful German tour operator who gave me the mobile phone number of the man in reception. After three phonecalls to him he finally turned up 45 minutes after my arrival to give me access to the apartment. I looked around the apartment to see that we only had beds for 5 people (we had booked for 6 through travel republic). So I made a journey to reception to see the unhelpful man again. He told me the rooms only slept 5 and that only a baby was acceptable as the 6th person (no cot was provided either!). Anyway he promised to help me and get a bed for the follwoing morning. Nothing arrived. His words the following day were 'Tough, it sleeps 5'. So after being very rude to the man I made umpteen calls to the UK before the bed issue was resolved. Then I had a run in with him about the safe not working - so my tip here would be avoid reception duirng the day as Juan is the most unhelpful human being I have ever met. The chap in the evening was lovely. Now lets get onto the apartment - they were basic and a little tired in places but overall were fine. the kitchen was lacking a toaster and a kettle but that didn;t matter, We had the odd visit of a cockroach (from under the oven) but I've never experienced the Canaries without them. All of the apartments overlooked the pool which is great if you're travelling with kids as we were. The walk to the beach is about 10 mins, high up on the promenade - very pleasant indeed.. So all in all I enjoyed it. The idiot on reception tried his hardest to ruin it but I overcame that! Get there before 1 pm though as reception closed until 4pm which is a joke really!!!
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- Also Known As:
- Las Brisas Apartments Hotel Playa Del Ingles
- Las Brisas Apartments Gran Canaria/Playa Del Ingles