This was my third time. First impression was suberb but it started to fade away in about week..
The room was modern, clean and everything what i was expecting. The welcome packege was awesome, really!! View and location,. perfect. Especially i loved the facilities in the room.
Gym...well...lets just say it was better than nothing and free weights! Very important. Pool area nice, too small for amount off people but still nice and clean. Free sangria at noon!!
Staff generally nice and polite, i was offered cava at the check in. The food, mostly good, sometimes miserable but you allways find something to eat. Free wifi.
Why 3 stars?
I found a living worm from my food at the dinner time, i think it was a gabbage moth, i gave it to the waiter. It happens... but still... it tells somenthing...most likely i also eat those.. :(
After a week the very nice cleaning lady said to me, " i have a time schedule to make up your room and it`s 9 am, your room is always occupied at that time"........What?! Nobody told me this, i`m on vacation, i never leave before 10 or 11 am. If they have a schedule( That is stupid, that IS NOT WORKING ANYWAYS, and in the end it didn`t) why there is a door signs available? So they did not tell me this at the check in AND made the decesion with out asking me. Absolutely hate that.
Wifi is slow, too many users? Well it works fine in RDM, many users or not. Make it work.
Promissed me to have my own dinner table , it was single yes BUT pushed together with other tables... so was sitting there with a couple that were as much annoyed than i was, i do not want to eat my diner with the strangers. Again this works in RDM. Make it work.
Like every older hotel, v.e.r.y common in spain, there is a problem with the sound insulation. Noices from the streets or bars i dont really care but if you have to wake up in the mornings by listening when somebody is vomiting in the neighboring room and it echos in your own room it s just terrible. So no privacy.
I spend two months per year in gran can, have to think if i`m going to visit this hotel in the future, not sure.
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- Also Known As:
- Neptuno Hotel Maspalomas
- Hotel Neptuno Gran Canaria Playa Del Ingles