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MUR Hotel Neptuno Gran Canaria
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Reviews (1,419)
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Reviewed 6 January 2010

My partner and I have just returned from this hotel and immediately crossed it off our list regarding any future visit. The best thing about the hotel was no kids - the worst was that we had no hot water for our entire stay. Reception tried to tell us that it was because everyone must be having baths/showers at the same time! Rubbish - this is supposed to be a 4* hotel, and to patronise us with this excuse was totally unacceptable. Other guests also complained and during the second week after our third visit to reception regarding this matter, they conceded that there was a problem with the hot water system but would not be able to rectify it until several days hence when an engineer was available. No consolation to us as we came home before this date.
Food was below standard and just like the water was only luke warm.
A group of loud unruly Russians took over the bar most nights - they were obviously All Inclusive as they "filled their boots" with everything that was edible and drinkable. Oh, what a relief that they weren't British. The most disappointing thing was that the bar staff seemed to find them quite amusing. Mmm....tips maybe?
Will not return, nor recommend.

  • Stayed: December 2009, travelled as a couple
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2  Thank sheba38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2009

Have stayed at this hotel 3 times in the past and would like to express my gratitude to the whole staff for their efficient service, the Rcpt Mgr Soledad & the bar especially.
Last time, that is last year i could check with pleasure some improvements regarding the quality & the variety of the food for the eve meal, the bar shuting late until the last guests etc.
Hope to visit again at the beg. next year.
Fondest wishes for now to you all & regards from Sorrento (Italy)

  • Stayed: March 2008, travelled as a couple
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Thank grandecavaliere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2009

Two of us stayed here for a week in Oct/Nov '09. It was ‘All Inclusive’ and we were much impressed overall. Staff are all friendly, and there is great food to be had. On the downside, the rooms are all small though to a good standard. It has a gym but for a 4* hotel the equipment is a bit basic and the size is small. The wi fi connection fluctuates hugely in speed from near nothing for some hours, to a fast connection the very next day. Hotel Neptuno is not really deserving of four stars, for example the swimming pool is cold and unheated but we'd go back without any hesitation every time if we could.

  • Stayed: November 2009, travelled with friends
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1  Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2009

That is the response I got when I confronted the responsable of the reception with the fact that I found in my room a cockroach. They fly around and you can find them in any hotel on the Canary Islands. Not even an excuse. Apart from this rooms are OK, a bid old but clean, in the whole outdated hotel but value for money. The food is below average which will make me think twice if I will return to this hotel. Staff is friendly but I have my doubts with the Légionella treatment of this hotel. If you can stand under the shower with the tab turned on full heat.....not very good I am afraid

  • Stayed: November 2009, travelled as a couple
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1  Thank MundeleGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2009

Just got back home and wish we were back there, we had a great time met some really nice people the hotel we couldnt fault location was perfect and amenities excellent . Definately coming back next year weve found a gem of a hotel .

  • Stayed: October 2009, travelled as a couple
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Thank milliemont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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