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Seaside Sandy Beach
Ranked #4 of 134 Hotels in Playa del Ingles
Certificate of Excellence
GreenLeadersPlatinum level
Helmsley, United Kingdom
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“3rd visit”
Reviewed 28 May 2013

Half the people we spoke to were return guests (even 16th time) so that says a lot. We choose P. Del Ingles because it is so gay friendly - we are just a normal couple here and can hold hands in public without anyone batting an eye-lid. The hotel is very near the fantastic beach and close to thy Yumbo centre (lively night life). We opted for a street view room this time and preferred it to a pool view but all rooms are excellent.

The food is fantastic here (I have stayed in a lot of very nice hotels). Do not come here if you are a junk food addict. I had freshly cooked fish almost every meal. There are lots of hot dishes, a carver and a chap cooking your choice of meat on a griddle. The salad selection is impressive and diverse. Everywhere is very clean and well maintained. The hotel is constantly being maintained/refurbished. We have never seen any kids here other than toddlers but then we always come during term-time (cheaper). The staff are excellent in every area of the hotel.

We always sat in the non-smoking area for meals. If the weather is cooler you can always sit inside. There is always a busy spell around 7.30 where you may have to queue a short time for an outside table but we just sat inside when that happened.

If you sit on the roof terraces there are always loads of sunbeds to choose from (naturist/close optional) but then it is a treck to get drinks from the pool bar. we use the steam/sauna every day (free).

We love walking along the nearby promenades along the cliff above the beach.

Bug bares : the birds swooping on the bread, people reserving the sunbeds early morning but not using them until 3pm.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 20 June 2013
Dear Seaside Sandy Beach Guest,

Thank you very much for your comments published on Tripadvisor.

We are pleased to learn that you spent great holidays. Your kind words about our team, the service and the good food are highly appreciated.

We wish to thank you for your praise and for taking your time to write this detailed review, which will be very helpful for other travellers as well.

It was a pleasure having you as our guests and we are looking forward to welcoming you back soon.

All the best for you and warmest regards,

Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (351)
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Leeds
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 May 2013 via mobile

We stayed AI here for 1 week and it was ok.

If you smoke you'll love it in the dining areas as you can puff away until your hearts content.
The bread was left out uncovered so flys were on it, disgusting.
The rest of the food was ok but required clear labels.

Bar service was slow to say the least and this is due to very few staff behind the bar (a little annoying at times as AI finished at 11pm)

Swimming pool is small, all sunbeds taken by 9 but we went to the beach every day, beach was ok but not white sand as mentioned in a previous review it was ok but was a mixture of golden sand and sticky black.


Rooms were ok we had 527 an upgrade with pool view and 303 for the last day (we were given this room until we left which was very kind).

Overall ok, that's it, nothing special

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trickydickyLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 6 June 2013
Dear Seaside Sandy Beach Guest,

Thank you for your review on Tripadvisor.

Your feedback is highly appreciated since it gives us the opportunity to improve our service wherever possible. Please be assured that we took good note of all your suggestions.

However we wish to inform you that our pool staff helps our guests to find a free sun lounger in case a lot of sun loungers should already be occupied. Furthermore please note that the entire restaurant is a non-smoking zone, only on our spacious terrace we have reserved an area for our guests that wish to smoke.

Despite your remarks, we do hope that your holiday on Gran Canaria was a nice and relaxing one and that you will give us a second chance to prove that comments like yours are taken seriously.

Best regards,

Ursula Matas
General Manager Seaside Sandy Beach****
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Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2013

I'd agree with everyone else. Overall very good. Rooms clean and air con works well. Get up at 9 to reserve a sun lounger. The food is excellent. I'd say the thing that lets it down is allowing smoking in the restaurant and the tables are crammed together. Wifi is good when it connects but sometimes drops out. Seems to work best in reception. We were given a late check out at no extra cost and reception staff are very helpful and friendly.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andyref1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 29 May 2013
Dear Seaside Sandy Beach Guest,

Thank you for your friendly comments published on Tripadvisor.

We are pleased to learn that you had a nice holiday in our Seaside Sandy Beach**** and enjoyed your room, as well as the food.

Concerning your comments about our restaurant area we would like to inform you that we do have separated areas for smokers and non-smokers. The space is limited due to the location but we do our best to use it in an ideal way.

We are aware of some minor problems with our WIFI connection and are currently solving this problem.

Once again we would like to thank you for your helpful feedback and hope to welcome you again as soon as possible in our hotel.

Best regards,
Ursula Matas
General Manager Seaside Sandy Beach****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
Level 5 Contributor
49 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 23 May 2013

We are currently staying at this hotel as I write and read some of the other reviews before I wrote this one.
Check in
Very speedy helpful check in with a glass of Cava served whilst the paperwork was completed, that was a nice touch.
Rooms
We we on 6th floor and paid extra for a pool view which was well worth the money. The room is very large with everything you would need, even tea and coffee etc. Unfortunately no bath.
Food
The food is excellent, you will not want for anything .
Wifi
The wifi is a pain, very intermittent .
Pool
The pool area is lovely, and I would agree with the comments that it can be tight for space and they enforce a strict rule of not reserving beds until after 8.45 am. This means there is a queue to get the best seats. Not a problem for us as I am up early but I can understand it being a pain if you want to lay in bed.
Smoking
Again, I would agree with some of the reviews that you can smoke anywhere, and being a non smoker myself, I found this slightly annoying. Maybe they could introduce designated smoking areas, but space is limited so not sure if the hotel could accommodate that even if they wanted too.
Staff
Staff are all very friendly cannot be faulted at all.
Cleanliness
The hotel is very clean.
Beach
The beach is a short walk away and is huge !!! Very pretty with white sand.
Entertainment
The entertainment is basic, but pleasant.
Guests
This hotel is full of Germans not many children which is a bonus for us.
General
All in all an excellent hotel, good value for money, excellent food and service just what you need if you want a relaxing holiday.

Stayed May 2013, travelled as a couple
Helpful?
1 Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 29 May 2013
Dear Seaside Sandy Beach Guest,

Thank you for your detailed review on Tripadvisor.

We are glad to learn, that you liked your room on the sixth floor, even if it had no bathtub.

We would like to advise you to send an email to us before your next visit concerning any special room wishes or preferences. We would also like to invite you to contact our reception or management staff during your stay at any time.

Furthermore, we want to thank you for your praise on our food. We are very proud of our buffet changing on a daily basis and we want to spoil our clients with the variety of food you can find in our restaurant.

Concerning our WIFI connection we can assure you that we are currently working on a better connection in the whole hotel.

We want to avoid conflicts between our guests, therefore we pay attention that nobody can reserve sun beds before 8:45. Our pool staff puts a lot of effort into finding a suitable sun bed for everyone and assists our clients in every matter.

We would like to inform you about the separation of smoking and non-smoking areas in our restaurant, as well as in our pool area. We constantly try our best to find good solutions for non-smokers, as well as smokers, because we do not want to discriminate anybody.

Nevertheless we hope that you had great holidays in our hotel.

It would be a pleasure for us to welcome you again in our Seaside Sandy Beach**** in the near future.

All the best for you,
Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2013

The hotel is nice and clean, staff are friendly. The hotel is close to the beach and a few minutes walk down a hill. The restaurant is cramped and you have to queue for a seat. The pool area is also cramped for the size of the hotel ( not enough beds for everyone). I have stayed at this hotel for one week and I've never had a sunbed at the pool area. There is not even a good seating area at the outside bar for the people that don't get a sunbed. We were going to upgrade to all inclusive when we first arrived and am glad I didn't because I've had to sit at the beach for my entire stay costing more money than I had planned.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gary18888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 23 May 2013
Dear Seaside Sandy Beach Guest,

Thank you for taking the time to review your stay with us.

We are glad to learn that you liked our hotel and appreciated the friendliness of our team and the cleanliness of the resort.

However we regret to hear that the dining and pool area did not live up to your expectations. When our hotel is fully booked we have to apply a seating system and small waiting times may occur. Please accept our apologies for any inconvenience caused by this.

Since we always try to fulfil the wishes of our guest in cases they should not entirely be satisfied with something, we regret that you have not contacted us concerning the sun bed issue. Our pool staff would have gladly organized a free sun lounger for you in the pool area.

Once again we would like to thank you for your feedback and hope to have the opportunity to welcome you back to our Seaside Sandy Beach ****.

Best regards,

Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level 6 Contributor
236 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 16 May 2013

Don't get me wrong, this is a good hotel, but the public tends to be 60+.
If you are looking for some entertainment for the young, look somewhere else. Actually, avoid Playa del Ingles. This might have been the place to be in the 80s. Not anymore.
Back to the hotel.
The staff is very good, from reception to waiters. They are all friendly and will try to make you comfortable. The breakfast buffet and dinner buffet is very good with a wide choice.
I was here on business and had to have breakfast at 07:00. Although breakfast is only available from 08:00, it was not a problem to eat earlier.
I agree with some comments that the dining area is a bit cramped, and that smoking is allowed there.
If you are a biking enthusiast, I would recommend this hotel as there is a very well equipped bike shop in the same building.

Room Tip: Ask for the floors above the 5th.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank simonsmidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 20 May 2013
Dear Seaside Sandy Beach Guest,

Thank you for taking the time to review your stay with us.

We are glad to learn that you had a nice stay in our Seaside Sandy Beach**** and appreciated the service and the good food.

Please be informed that the age-structure of our guests really depends on the season, i.e. during holiday seasons and in the summer months we tend to have lots of young guests as well. The week in which you stayed here the average age of our guests was around 45 for example.

However we regret to hear that Playa del Inglés did not live up to your expectations, because it really offers something for everyone. The commercial center Kasbah for example is very popular among young people and the Yumbo Center is another place which is close to our hotel and offers lots of different bars and pubs.

Furthermore please be informed that smoking is only allowed in a certain area of the restaurant-terrace, of course we also offer a huge non-smoking area outside on the terrace and around the pool area.

Since the direct feedback of our guests is of vital importance for us, please rest assured that we took good note of your comments.

Once again we would like to thank you for your review and hope to see you again soon.

Best wishes,

Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 May 2013 via mobile

Sandy Beach is a really nice hotel near the beach in Maspalomas Gran Canaria.
I can really recommend this hotel to other people. It's really nice with good food and excellente service:).
The hotel is located 3 minutes walk from the beach.
The rooms are big and have a nice balcony, some of them with a fantastic view.
The only thing that is a little bit dissapointing is that the wifi only works on the balconies, not inside the rooms and only sometimes.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PierreLarsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 16 May 2013
Dear Seaside Sandy Beach Guest,

Thank you so much for leaving us a review.

We are glad that you enjoyed your stay with us and appreciated the food and the service rendered by our team.

Our Wi-Fi is available in all areas of our hotel; however we are pleased to inform you that we are currently improving the connectivity and stability.

We hope to have you visit us again soon.

Warmest regards,

Ursula Matas
General Manager Seaside Sandy Beach****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Sandy Beach

Property: Seaside Sandy Beach
Address: Avenida Menceyes s/n, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa del Ingles
#1 Family Hotel in Playa del Ingles
#2 On the Beach Hotel in Playa del Ingles
#2 Spa Hotel in Playa del Ingles
#3 Luxury Hotel in Playa del Ingles
#3 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Seaside Sandy Beach 4*
Number of rooms: 256
Official Description (provided by the hotel):
The Seaside Sandy Beach is situated in the centre of Playa del Inglés at just 200 metres from the beach. In the surrounding area there are numerous commercial centres for shopping, entertainment and to enjoy the lively night-life. The hotel offers a choice of sunbathing terraces, set around the large heated fresh-water pool, which is equipped with seats and beds with massage jets and a waterfall, in which to relax. ... more   less 
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Also Known As:
Seaside Sandy Beach Hotel Playa Del Ingles
Seaside Hotel Playa Del Ingles
Seaside Sandy Beach Gran Canaria/Playa Del Ingles

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