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“Fabulous” 5 of 5 bubbles
Review of Seaside Sandy Beach

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Seaside Sandy Beach
Ranked #4 of 135 Hotels in Playa del Ingles
Certificate of Excellence
GreenLeadersPlatinum level
Derby, United Kingdom
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Fabulous”
5 of 5 bubbles Reviewed 24 December 2013

Stayed for a week just before Christmas. Ignore any bad reviews they are rubbish. The food is top class with a huge choice. The room was big, clean and looked newly refurbished although we overlooked the back street but no problem with that.
It was my birthday while we were there and we booked the jacuzzi terrace which was fabulous and well worth it (you can book this in advance if you check out the hotel website and pay at the end of the stay). The reception staff were excellent as were all the staff, in particular the pool guy, the barman at the pool bar and the barman in the lounge bar at night, nothing was too much trouble. With regard to the holidaymakers, yes the English were in the minority, but we found most people to be friendly although a lot of them didnt speak much English but then we dont speak any Dutch or German. If you like cava I would recommend you try aperil (like campari) and cava it is delicious. My husband had a go at speaking to the barstaff in Spanish which they seemed to appreciate.
The only downside we left our kindle tablet behind on the last day and it has not been found but overall it was a great holiday and we hope to return next December.

Room Tip: Higher floors with a pool view looked nice but are more expensive. We were on 1st floor overlooking...
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Plettie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 14 January 2014
Dear Seaside Sandy Beach Guest,

Thank you very much for taking the time to write such a detailed review of your stay on Tripadvisor.

We are very glad to hear that you had such an enjoyable time at our Seaside Sandy Beach **** and appreciated the good food and the friendly service.

We want to thank you again for staying with us and hope to be able to welcome you again soon.

Best regards,

Ursula Matas
General Manager Seaside Sandy Beach ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (336)
Date | Rating
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English first
peacehaven
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 December 2013

Stayed here in August 2013 for 11 nights.At The Sandy Beach Hotel you definitely get a five star experience.Restaurants were serving the best all inclusive food you could wish for.Went with wife and kids aged 20,18, and 13.Pool excellent,plenty of sunbeds on the terrace.Staff superb,such hard working and always with a smile and approachable,with a special thanks to Florido.

Stayed August 2013, travelled with family
Helpful?
7 Thank Brommersinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 14 January 2014
Dear Seaside Sandy Beach Guest,

Thank you very much for sharing your experiences on Tripadvisor.

We are happy to hear that you enjoyed your vacation at our Seaside Sandy Beach so much.

It is wonderful to learn that our food was to your satisfaction and we will surely pass on the special thanks to Florido.

We hope to be able to welcome you again soon.

Kind regards,

Ursula Matas
General Manager Seaside Sandy Beach ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 18 December 2013

Just returned from a weeks' holiday at the Seaside Sandy Beach. The hotel is a lovely relaxing venue but:-

We had booked an all inclusive holiday with no extras added and were given a room on the 1st floor with balcony overlooking the noisy car park and the road-works. No sun until 4pm. Our Rep confirmed no upgrade/change unless extra charges paid. The room however in itself was lovely, so we stayed put. Then it rained for 2 days and the bathroom drains starting smelling. Not nice. This must happen regularly as there are scented candles placed in the bathrooms, so we had to use them. But this problem needs to be mended.

The restaurant has 2 areas, inside and outside. Outside is the smoking area, and to get to the food you have to walk through clouds of smoke. For health reasons the smoking area should be away from the food at the other end of the restaurant. Also when it rained the floor was covered with blue pool towels and it was very slippery and dangerous. The weather got so bad that evening, dinner was served inside in the restaurant on the 1st floor - it was lovely there, a great atmosphere, everyone was talking to each other, so much better. The food is always excellent.

Also I reported a water leak coming from a hole in the ceiling in the play area, on our last day. I told 2 different members of staff - one sent an engineer along 45 minutes later, but he did nothing, the other just laughed and said yes I know. There was water all on the floor, and an electric box nearby - health and safety?

Room Tip: Pay the extra for a sea view. And for a room above the 4th floor too. Otherwise you will be given a...
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  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Suzanne05-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 23 December 2013
Dear Suzanne,

It is nice to hear that you found our Seaside Sandy Beach **** to be a lovely relaxing venue and we would like to thank you for taking the time to review your stay on Tripadvisor.
We are sorry that although you liked your hotel room itself that you were not happy with the location. Please be informed that all the A-Category rooms are located on the 1st and 2nd floors, opening out onto the street.
All our bathrooms are equipped with scented candles, because we think this is a nice touch. Should there be an issue with drains we are thankful if our guests contact us, enabling us to solve it right away.

Since we take the health and safety of our guests very seriously, please be informed that in the event of a leaking pipe the electricity box mentioned automatically shuts itself off.

According to the Spanish Law smoking is permitted outside and in order to meet the expectations of all our guests we offer non-smoking as well as smoking-areas on our terrace. However we will review the location of the smoking-areas in our next staff meeting.

Please accept our sincere apology for having failed to live up to your expectations and we sincerely hope to have the opportunity to welcoming you back in a near future.
Warmest greetings,

Ursula Matas
General Manager Seaside Sandy Beach ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 16 December 2013

Basically hotel is run by germans and its overpriced for what it is, bit dated, first they try give us room with no view and we paid for sea view room, so we complained and got the view of pool with a bit of beach in horizon, they dont really have seaview rooms they all look into the pool unless you go gym on top of the building ( gym is very basic). Most people that come there are northern europeans that come there often and its like a gang, they stare each other up and down at dinner time and it gives you a feel that you re in school. Bit childish for they're age. Also lot of old people there if you walk to the beach its does feel like retirement living, unless you want to just go and sun tan, so nothing to do otherwise. Food was ok, i ate salad most of meals since other stuff was greasy kind of and made suitable for northen europeans. It was clean and service was reasonably quick and wines in restaurant are overpriced for the quality if you want maybe go all inclusive or get drunk in room LoL

Room Tip: Rooms on higher floors are less noisy
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  • Stayed May 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bellissima333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 17 December 2013
Dear Seaside Sandy Beach Guest,

Thank you for posting your review on Tripadvisor concerning your stay in May 2013.

Our guests are our upmost priority, regardless of nationality or age, and we strive to ensure that every guest has a very enjoyable stay at our Seaside Sandy Beach ****.

Therefore we are truly disappointed to read that your experience did not meet your expectations and would like to offer our sincere apologies for any inconvenience caused.

However we were very concerned about some of your comments. Please be informed that our Standard B rooms offer either garden or pool view. Some of these rooms also offer views of the sea but all views are on request only and will never be confirmed before arrival.

Furthermore please allow us to mention that olive oil is an essential ingredient of the Mediterranean Cuisine. We strive to provide a wide variety of food with our different themed nights (Canarian, Spanish, Italian, French, Chinese, Swiss, Austrian, etc.) and the live cooking stations which serve grilled meat and fish. It is much to our regret that it did not live up to your expectations.

Once more, we wish to thank you for your feedback and hope that this experience will not deter you from choosing the Seaside Sandy Beach **** for your next visit to Gran Canaria.

Kind regards,

Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 December 2013

Staff were very friendly and hard working, nothing was too much trouble.
There was a good choice of food which was varied each night and on the whole was of a good quality.
Entertainment was of mixed quality from good to poor, but waiters always provided a few good laughs to make up for any shortfall.
Smoking and non-smoking areas in the restaurant could be better segregated.
Overall a very good hotel.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank paxo57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 18 December 2013
Dear Seaside Sandy Beach Guest,

Thank you very much for taking the time to review your holiday with us.

We are happy to hear that you enjoyed your holiday with us and that you found our service to be friendly.

Furthermore, we are glad you liked our food.

We are looking forward to welcoming you back soon and would like to thank you again for your stay with us.

Best regards,

Ursula Matas
General Manager Seaside Sandy Beach ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckingham, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

Sitting on the balcony of room 813 with my wife looking across at pool. We both feel so contented - a very under-stated hotel which you won't appreciate unless you try it.
Everything is clean and spotless - the staff are friendly, efficient and extremely courteous.
The food is out of this world for quality and choice which is amazing considering this is an all inclusive hotel!
Holidays have taken us global and we don't usually return to the same accommodation - however, the 'Sandy Beach' is going to get our repeat business very soon.
A big thank you to operators and staff for a lovely holiday.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank tigerlily102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 18 December 2013
Dear Seaside Sandy Beach Guest,

Thank you very much for taking the time to share your experiences on Tripadvisor.

We are glad our staff could meet your expectations and that you thought our food was out of this world.

We are happy to hear that you enjoyed your holiday with us so much that you plan to come visit us again.

We hope that we will be seeing you again soon.

Best regards

Ursula Matas
General Manager Seaside Sandy Beach ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

Just returned from Sandy Beach, we found all of the staff extremely attentive and professional we didn't want for a drink day or night all real top shelf drinks available with no ration or time limits so excellent there. The food also was extremely good with fresh meats straight from the grill both lunch and dinner, good salads, good specialty nights, Didn't make breakfast but was told how good it was.

The evening entertainment ranged form excellent to really bad but most people went down town later anyway.

now the Issues and there were some. It seemed like all the Germans smoked "bales of hay" anywhere they chose despite designated areas. To improve the situation make the pool bar and terrace bar no smoking so other people could get near them without bringing the fire brigade with them and mumbling b....y G....ns under their breath. A wall of smoke had to be navigated to get to the food as the smoking area was at the front near the food instead of the back away from the doors and food.

Always go all inclusive as to buy drinks was expensive

All in all we will return as we thought the location and facilities excellent.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 13 December 2013
Dear Paul,

Thank you very much for taking the time to review your holiday on Tripadvisor.

We are glad to hear that you found the staff extremely attentive and professional and enjoyed our food and drink selection as well as the nice location of our Seaside Sandy Beach ****.

In regards to the smoking area please be informed that according to Spanish law smoking is permitted in outdoor areas. By creating non-smoking and smoking areas on our outside terrace we strive to offer the best solution for all parties. We would like to apologize for any inconvenience caused and promise to look further into that matter.
Once again we wish to thank you for your valuable feedback and are looking forward to welcoming you back to our Seaside Sandy Beach****.

Warmest regards,

Ursula Matas
General Manager Seaside Sandy Beach****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Sandy Beach

Property: Seaside Sandy Beach
Address: Avenida Menceyes s/n, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa del Ingles
#1 Family Hotel in Playa del Ingles
#3 Spa Hotel in Playa del Ingles
#3 Romantic Hotel in Playa del Ingles
#3 On the Beach Hotel in Playa del Ingles
#4 Luxury Hotel in Playa del Ingles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Seaside Sandy Beach 4*
Number of rooms: 256
Official Description (provided by the hotel):
The Seaside Sandy Beach is situated in the centre of Playa del Inglés at just 200 metres from the beach. In the surrounding area there are numerous commercial centres for shopping, entertainment and to enjoy the lively night-life. The hotel offers a choice of sunbathing terraces, set around the large heated fresh-water pool, which is equipped with seats and beds with massage jets and a waterfall, in which to relax. ... more   less 
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Also Known As:
Seaside Sandy Beach Hotel Playa Del Ingles
Seaside Hotel Playa Del Ingles
Seaside Sandy Beach Gran Canaria/Playa Del Ingles

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