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“Excellent service and felt super welcome” 5 of 5 bubbles
Review of Seaside Sandy Beach

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Seaside Sandy Beach
Ranked #4 of 135 Hotels in Playa del Ingles
Certificate of Excellence
GreenLeadersPlatinum level
gran canaria
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent service and felt super welcome”
5 of 5 bubbles Reviewed 27 May 2014 via mobile

I have just stayed for a long weekend in the sandy beach and I can't fault anything. We had half board and the food, the room, location, was great. Very, very enjoyable and made more so by the outstanding staff, from the pool man, to the waiters and the wonderful reception staff, we were made to feel welcome from the second we walked through the door till the moment we left. What a breath of fresh air to see such happy helpful people in the hotel business. Can't find a thing to complain about. Would definitely recommend!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank alexGranCanaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 9 June 2014
Dear Alex,

We truly enjoyed reading this wonderful comment of your recent stay at Seaside Sandy Beach ****, thank you!

There is no better reward for us than to know that every aspect of your vacation has been faultless and that you enjoyed your stay to the fullest.

Guest satisfaction is our greatest concern which is why we are happy to learn that you felt so welcome and well looked-after by our staff. It is a great boost and motivation for the entire team to receive such wonderful praise and to hear that you were fully satisfied with their service.

Again, thank you for this nice comment and feedback. It would be a pleasure for us to welcome you back in the near future and we extend our best wished to you.

Sincerely,

Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,171 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (336)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
south wales
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

Great four star hotel,two minutes to the beech, wonderful food, great pool area, nice gym on roof, staff can't do enough for you, Luis the pool barman is a great asset to the hotel, hardly any kids, and very few English people, the whole resort is gay friendly as is the hotel, would not hesitate to go back only one thing I didn't like all week was someone brougt there dog on holidays barking at the pool, not nice, but overall luxury without being to posh,
there are several naked sunbathing terraces but the spa would be nice if people kept some clothes on!

Room Tip: All good, higher the better though
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mark h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 29 May 2014
Dear Mark,

Thank you for having chosen Seaside Sandy Beach **** and for sharing your experience with the traveller community.

It gave us great pleasure to read the 5* review of your recent stay with us and to receive your praise about our gastronomy and the staff.

We truly appreciate your recognition of Luis´ efforts and are glad that he made your stay with us pleasant one. Rest assured that we have shared your nice comment with the entire team!

Small pets are permitted at the pool, however they need to be kept on a leash and under the sunbed. Please accept our sincere apologies for any inconvenience caused.

Please understand that we do allow entering the sauna naked, but of course this is not mandatory and some guests prefer to wrap towels around themselves.

Once again, thank you for this lovely feedback and we truly hope to get the opportunity to welcome you back soon.

Sincerely,

Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
southampton
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

Just returned from a week here and have nothing but praise for this hotel. The food was excellent, the staff all very friendly and the rooms and grounds are exceptionally clean. The staff here are all very happy and look as if they really enjoy their jobs. From the singing and dancing bar man to the always cheery pool attendant, they all help make a very enjoyable stay at this hotel.
We had a room on the 6th floor which overlooked the pool. The room was very big and had a separate room which was more like a dressing room with plenty of storage space. The bathroom was also big with a walk in shower and toiletries were provided.
Thank you Ursula for organising to have our table decorated and a bottle of champagne on the table for a special birthday. We only asked for the table to be reserved so were pleased to find that she had done this for us.
Thank you for a lovely week and we hope to return again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank reviewitSouthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 29 May 2014
Dear Seaside Sandy Beach Guest,

It was a great pleasure to read this lovely review of your recent stay at Seaside Sandy Beach ****.
Your compliments regarding our cheerful and friendly staff filled us with pride and joy, as our team is truly passionate about making our guests’ stay a pleasant one. We are glad to hear that we were able to contribute to making your birthday special.

It is a great boost for our entire team to see how much you enjoyed your recent stay and that our goal of creating lasting memories was achieved. Thank you for these very rewarding and motivating words.

We truly hope to be your host again for a future stay in Gran Canaria and remain with our best wishes.

Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

What can I say but perfect we travelled with our young son and have now been here three times and can't wait to hopefully bring our new addition one day. The second time we came I was on crutches and despite horrific travelling once there the holiday was perfect. The staff were so helpful especially the older guy that works round the pool our son loved him and would squeal to get his attention then happily walk off with him. Please send on our thanks.
All the staff were great and we only had 1 person (not staff)make a negative comment about to children being there (she got very short change from mummy)
The food was perfect for us lots of fresh meats and salads. Even then when our son was ill one day we asked for some dry biscuits for him and I've never seen staff move so fast it was there at our table within a minute then the following day the waiter I initially spoke to asked how he was and did he need the same again.
As parents it was the little things of people taking the time to stop and speak to our son shake his hand hi five him and well when the ladies kissed his cheek you've never seen a little boy giggle so much.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sass0609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 29 May 2014
Dear Seaside Sandy Beach Guest,

We wish to thank you for having returned to Seaside Los Jameos Playa **** in November last year and for sharing your impressions on Tripadvisor.

It is a great pleasure for us to learn that your holiday was perfect in every regard and that your family felt well looked after by our attentive staff. Rest assured that we have shared your kind words with the team and Miguel, our pool attendant, who truly enjoyed the company of your son and sends his best wishes to him.

As a family hotel it is very rewarding to know that your son loved our staff and hotel just as much as you did, and that our team was able to create memorable moments for the entire family.

Again, thank you for this lovely comment and we hope to welcome you back soon, next time with the new family member.

With our best wishes,


Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 23 May 2014

we arrived quite late, they booked us in very quick and told us to go and get something to eat.
The food was very good, lots of choice everyday and fish steak and chicken were cooked fresh for you. Even though we were all inclusive we did not have to wear a wristband which i thought was a nice touch.Our room was immaculate, but please change your pillows they are far too soft or were for me.
The staff are excellent and were most helpful. there are lots of different nations at the hotel but we never found this a problem.
The quality of the drinks were excellent though i must point out that they dont know how to make tea, but we had tea making facilities in our room so this was not a problem.
One hint if anyone goes to this hotel, if you go out the back way you are only 50 metres from the beach, we found this out from one of the guest.
Would i go back? without a doubt.

Room Tip: We were on the fourth floor room 407 and i could not fault it.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank peter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 26 May 2014
Dear Peter,

Thank you very much for your friendly review and the kind words about the staff, the good food and the quality of drinks.

Please be informed that we provide an alternative pair of pillows in the wardrobe of each room.

Once again we wish to thank you for your valuable feedback and hope to have the opportunity to welcome you back in the near future.

Sincerely,

Ursula Matas
General Manager Seaside Sandy Beach****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 21 May 2014

My partner and I stayed first week of May. I can't really add too much more about the quality of the food and driniks even though AI - asking for Smirnoff or Barcardi wasn't an issue and I had a hangover one day to prove it. Please make use of hiring the jacuzzi on either the 10th or 11th floor - 50 Euros from 10.00 a.m. to 10.00 p.m. Absolutely fantastic the whole patio is yours for the day, sunbeds, umbrellas, bed, jacuzzi, champagne and fruit - what a day to spend the whole day. We had a room on 5th Floor overlooking pool and gardens - lovely. If I had to be picky and this is being picky is that although getting sunbeds wasn't an issue, they were cramped very tightly together so you couldn't walk in between and no real privacy, so after a while it got on my nerves a little - could be a real problem in high season. There is only the one restaurant which serves all meals and at evening times when particularly busy, I did notice people waiting for a table. Again due to lack of space these tables are quite close to one another and I did find people sat close by who were smoking, which was very irritating. Again could be a problem in high season - so not quite sure how they manage.

Would def recommend a trip to Puerto Mogan (or little venice). caught the local bus right outside from shopping centre, every 30 mins only about 4 euros each way. We caught glass bottom boat back to another resort where a shuttle bus was waiting to take people back to their resort.

Overall though, one of those holidays where you get back and feel you have had a real break, so that says something.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Angie187047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 26 May 2014
Dear Angie,

Thank you for staying at Seaside Sandy Beach **** and for sharing your impressions on Tripadvisor.

We are happy to learn that you returned from your stay with the feeling of having had a real break.

Our two private Jacuzzis are indeed very popular and we absolutely agree that it is just the perfect way to spend a day.

In order to provide all our guests with a sunbed around the pool we make maximum use of the space. For more privacy we also offer several sun terraces.

Please be informed that the entire restaurant is smoke free – we only provide a smoking area on the outside terrace. Furthermore although our hotel was fully occupied during your stay the guests that were waiting for a table just waited for a table in their preferred location.

Once again thank you for choosing our Seaside Sandy Beach as your vacation destination and we hope to have the pleasure to serve you again in the near future.

Warmest regards,

Ursula Matas
General Manager Seaside Sandy Beach****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

Just returned from a week here with a friend while our husbands were away on their golf holiday . Our room was spacious and spotless , food was excellent , freshly cooked meat and fish every evening and best sweets I've ever had abroad . Drinks were excellent and Smirnoff available . Staff were extremely helpful and attentive apart from maybe 1 . Pool was great and always sun beds available . Only 5 mins from beach an about the same to shops , I would certainly recommend this hotel for a lovely chill out week .

Room Tip: High floor ,pool view.
See more room tips
  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Girls89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 26 May 2014
Dear Seaside Sandy Beach Guest,

Thank you for your recommendation and for sharing your impressions of Seaside Sandy Beach **** on Tripadvisor.

It is wonderful to hear that you spent a relaxing holiday and that you were fully satisfied with our facilities and service.

We are glad that our Chefs were able to pamper you with their dessert creations and culinary offerings which they are so passionate about. Rest assured that they felt very honoured to receive your praise, particularly with regard to the sweets.

Hoping to have the pleasure to welcome you back in the near future, we send our best wishes from Gran Canaria.

Ursula Matas
General Manager Seaside Sandy Beach ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Sandy Beach

Property: Seaside Sandy Beach
Address: Avenida Menceyes s/n, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa del Ingles
#1 Family Hotel in Playa del Ingles
#3 On the Beach Hotel in Playa del Ingles
#3 Romantic Hotel in Playa del Ingles
#3 Spa Hotel in Playa del Ingles
#4 Luxury Hotel in Playa del Ingles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Seaside Sandy Beach 4*
Number of rooms: 256
Official Description (provided by the hotel):
The Seaside Sandy Beach is situated in the centre of Playa del Inglés at just 200 metres from the beach. In the surrounding area there are numerous commercial centres for shopping, entertainment and to enjoy the lively night-life. The hotel offers a choice of sunbathing terraces, set around the large heated fresh-water pool, which is equipped with seats and beds with massage jets and a waterfall, in which to relax. ... more   less 
Reservation Options:
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Also Known As:
Seaside Sandy Beach Hotel Playa Del Ingles
Seaside Hotel Playa Del Ingles
Seaside Sandy Beach Gran Canaria/Playa Del Ingles

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