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“The Perfect Vacation”

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Seaside Sandy Beach
Ranked #6 of 135 Hotels in Playa del Ingles
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 2 June 2014

Hubby and I spent our very overdue Honeymoon.... we were greeted by friendly staff, a room decorated with balloons and flowers and a bottle of champagne, what a lovely surprise. The food all week was excellent, varied and plentiful, the staff were fantastic, helpful, and always cheerful. Being mobility challenged, walking on sticks with a scooter the staff were accommodating and helpful throughout, which made a big difference to our time there. The pool was lovely and the whole atmosphere vary calm and relaxed. We didn't investigate the entertainment laid on by the hotel much but did go down for the flamenco dancing.... wow, high energy and awesome. Location was brilliant, as near the beach and bars but far enough away not to be affected by noise. Aruma was particularly helpful, the pool guys brilliant, our maid fantastic and Ursula's whole team superb. We will be back!!!

Room Tip: We were on floor 9 which gave us perfect views of the area as well as the pool and gardens
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  • Stayed: May 2014, travelled as a couple
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2  Thank Tigi_Higgins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 5 June 2014

Dear Seaside Sandy Beach Guest,

Thank you for having chosen Seaside Sandy Beach **** on the occasion of your honeymoon and for submitting this wonderful review.

We are pleased to hear that you spent a perfect vacation in a relaxed atmosphere and that you appreciated the little surprise our team had prepared for you.

It is a great boost for our team to see how much you enjoyed your stay and that our goal of creating special memories for our guests was achieved. Rest assured that we have shared your kind words with Aruma and the entire team who are truly happy that they were able to assist and contribute to making your stay more comfortable- Thank you so much for you kind words!

We are looking forward to your next visit and extend our best wishes to you.

Kind regards

Ursula Matas
General Manager Seaside Sandy Beach****

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Reviewed 31 May 2014 via mobile

Me and my partner stayed here for a week recently. The hotel was nice but there were some niggling things about it that could have made our stay better..

The sun beds around the main pool were too close together. It meant that if the people next to you put up their umbrella - you too were in the shade.

The food was of excellent quality but we ate out some nights as there wasn't much variety.

Meal times were chaotic - sometimes a waiter would seat you and sometimes they didn't which meant waiting to be seated for a while.

One frustrating thing was that no one actually tells you how ordering a drink actually works . We worked it out after a day bit it would have been nice to have some info on it.

No tea or coffee sachets in the room.

We stayed in a room on the first floor and it smelt quite a bit from the drains . Our view was not great either.

Probably wont go again

Stayed: May 2014, travelled as a couple
3  Thank Liz77Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 4 June 2014

Dear Seaside Sandy Beach Guest,

Thank you for taking the time to share your feedback on Tripadvisor and for highlighting our location and gastronomic quality.

Please be informed that kettles are provided in all of our rooms, together with a form, which we ask our guests to fill out, in order to learn about their preferences (Tea, Coffee, Milk, Sugar, etc.).

Guest satisfaction is our top priority and therefore - whenever our guests inform us that they would like a change of room - we always give our best to fulfil special requests.

With 11 different themed nights (Italian, French, Gala, Canarian, German, Chinese, Spanish, Swiss, Balkans, Mexican and Austrian) as well as the cooking stations where fresh meat and fish is prepared to the tastes of our guests, our Chefs strive offering a wide variety of food.

We truly regret to learn that we were not entirely able to live up to your expectations and wish to thank you for your feedback. Since we constantly follow-up guests' reviews and concerns, please be assured that we share your comments with the relevant departments and also check if we can change something for the better.

With kind regards,

Ursula Matas
General Manager Seaside Sandy Beach****

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Reviewed 29 May 2014

My husband and I travelled with friends to this hotel. On arrival, we were greeted by very friendly staff who quickly sorted out our reservations and then treated us to a glass of champagne. The rooms were lovely and well furnished. We were all-inclusive and we found the food to be really nice and the drinks were all well-known brands (not local drinks). The hotel was well appointed, not far from the beach and the entertainment was the best we have ever seen at an all-inclusive hotel. The staff couldn't do enough for you and we would certainly have no hesitation in returning or recommending the hotel.

  • Stayed: May 2014, travelled as a couple
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3  Thank Shirley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 5 June 2014

Dear Shirley,

We wish to thank you for choosing Seaside Sandy Beach **** and for your friendly recommendation on Tripadvisor.

It is a pleasure to read that you spent a great holiday with your husband and your friends and that you were enchanted by our lovely rooms.

Your praise of our entertainment being the best you have ever experienced at an All Inclusive Hotel makes us very proud and we also truly appreciate your kind comments on our gastronomy.

The entire team was thrilled about your fantastic review and we all hope to welcome you again soon for a return visit to Gran Canaria.

With kind regards,

Ursula Matas
General Manager Seaside Sandy Beach****

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Reviewed 27 May 2014

Our 4th visit. Everything was fantastic again. The staff have not changed in 5 years. That tells you a lot.

We come to this resort mostly because it is very gay friendly, although we would not choose "gay hotels". We are just a normal couple here. The resort is generally being improved (it needs it). The prom and the Beach are excellent.

Room Tip: Higher rooms are quieter. I like the garden rooms too.
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  • Stayed: May 2014, travelled as a couple
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2  Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 29 May 2014

Dear Paul,

We truly enjoyed reading the feedback of your recent stay with us and appreciate your praising words of our staff and facilities- Thank you!

We are pleased to hear that you once again enjoyed an overall fantastic stay and also noticed the continuous improvements that are being made for the convenience of our guests.

Hoping to get the opportunity of hosting you again in the near future, we wish to extend our best wishes to you.

With kind regards,

Ursula Matas
General Manager Seaside Sandy Beach****

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Reviewed 27 May 2014

Second time I've stayed here and i like the hotel - lovely pool, nice rooms great locaton for the Yumbo and a nice mix of gay and straight tourists. The staff are lovely and the hotel has good facilities including free hotel wide wifi!

If you have an issue with German tourists then don't come here though! There's a lot of German tourists and I've read reviews where people complain the German tourists receive favourable service over other tourists. Not seen that myself though.

Overall it's a great hotel that I will definitely go back to!

Room Tip: Try and get a pool facing room, it's lovely to sit on the balcony in the evening!
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  • Stayed: May 2014, travelled with friends
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1  Thank JonWeir76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 29 May 2014

Dear Jon,

We wish to thank you for having returned to Seaside Sandy Beach **** and for sharing your insights on Tripadvisor.

We are pleased to hear that you once again spent a wonderful time at our hotel and appreciated the facilities as well as the service by our lovely staff.

In our hotel we do have a very international clientele and the nationality-mix really changes from week to week. However we would like to point out that we value all our guests, regardless of their nationality.

The team and I are looking forward to your next visit and remain with our best wishes from Gran Canaria.

Sincerely,

Ursula Matas
General Manager Seaside Sandy Beach****

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Reviewed 27 May 2014 via mobile

I have just stayed for a long weekend in the sandy beach and I can't fault anything. We had half board and the food, the room, location, was great. Very, very enjoyable and made more so by the outstanding staff, from the pool man, to the waiters and the wonderful reception staff, we were made to feel welcome from the second we walked through the door till the moment we left. What a breath of fresh air to see such happy helpful people in the hotel business. Can't find a thing to complain about. Would definitely recommend!

  • Stayed: May 2014
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1  Thank alexGranCanaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 9 June 2014

Dear Alex,

We truly enjoyed reading this wonderful comment of your recent stay at Seaside Sandy Beach ****, thank you!

There is no better reward for us than to know that every aspect of your vacation has been faultless and that you enjoyed your stay to the fullest.

Guest satisfaction is our greatest concern which is why we are happy to learn that you felt so welcome and well looked-after by our staff. It is a great boost and motivation for the entire team to receive such wonderful praise and to hear that you were fully satisfied with their service.

Again, thank you for this nice comment and feedback. It would be a pleasure for us to welcome you back in the near future and we extend our best wished to you.

Sincerely,

Ursula Matas
General Manager Seaside Sandy Beach****

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Reviewed 26 May 2014

Great four star hotel,two minutes to the beech, wonderful food, great pool area, nice gym on roof, staff can't do enough for you, Luis the pool barman is a great asset to the hotel, hardly any kids, and very few English people, the whole resort is gay friendly as is the hotel, would not hesitate to go back only one thing I didn't like all week was someone brougt there dog on holidays barking at the pool, not nice, but overall luxury without being to posh,
there are several naked sunbathing terraces but the spa would be nice if people kept some clothes on!

Room Tip: All good, higher the better though
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  • Stayed: May 2014, travelled as a couple
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1  Thank mark h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded 29 May 2014

Dear Mark,

Thank you for having chosen Seaside Sandy Beach **** and for sharing your experience with the traveller community.

It gave us great pleasure to read the 5* review of your recent stay with us and to receive your praise about our gastronomy and the staff.

We truly appreciate your recognition of Luis´ efforts and are glad that he made your stay with us pleasant one. Rest assured that we have shared your nice comment with the entire team!

Small pets are permitted at the pool, however they need to be kept on a leash and under the sunbed. Please accept our sincere apologies for any inconvenience caused.

Please understand that we do allow entering the sauna naked, but of course this is not mandatory and some guests prefer to wrap towels around themselves.

Once again, thank you for this lovely feedback and we truly hope to get the opportunity to welcome you back soon.

Sincerely,

Ursula Matas
General Manager Seaside Sandy Beach****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Sandy Beach

Address: Avenida Menceyes s/n, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa del Ingles
#1 Family Hotel in Playa del Ingles
#3 Romantic Hotel in Playa del Ingles
#3 On the Beach Hotel in Playa del Ingles
#3 Spa Hotel in Playa del Ingles
#6 Luxury Hotel in Playa del Ingles
Price Range: £109 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seaside Sandy Beach 4*
Number of rooms: 256
Official Description (provided by the hotel):
The Seaside Sandy Beach is situated in the centre of Playa del Inglés at just 200 metres from the beach. In the surrounding area there are numerous commercial centres for shopping, entertainment and to enjoy the lively night-life. The hotel offers a choice of sunbathing terraces, set around the large heated fresh-water pool, which is equipped with seats and beds with massage jets and a waterfall, in which to relax. ... more   less 
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Also Known As:
Seaside Sandy Beach Hotel Playa Del Ingles
Seaside Hotel Playa Del Ingles
Seaside Sandy Beach Gran Canaria/Playa Del Ingles

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