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“Another brilliant stay”

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Seaside Sandy Beach
Ranked #4 of 134 Hotels in Playa del Ingles
Certificate of Excellence
GreenLeadersPlatinum level
preston lancs
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Another brilliant stay”
Reviewed 10 July 2014

Just returned from our third visit to Sandy Beach ,, and it was just as good as ever . It has been just over two years since our last visit and the staff remembered us like it was yesterday . it is testament to the Hotel that most of the staff are still the same . Food choice is plentiful and done to a high standard . Our room was on the 7th floor and was one that had recently been refurbished ,, the hotel is a credit to Ursula and her staff especially Eva , Nerri in the pool bar and the restaurant staff who are always friendly. A stay at this hotel never disappoints it feels like home from home and nothing is ever too much trouble . The fact that most of the guests are repeat guests speaks volumes. We will certainly be returning again in the future. Thank you for another wonderful stay.

Room Tip: upper floors to the right side have a great veiw
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
4 Thank pippin663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 18 July 2014
Dear Seaside Sandy Beach Guest,

Thank you so much for this lovely feedback!

It was a pleasure to welcome you back for your third visit “home from home” and we are happy that you once again had a wonderful stay with us.

We truly appreciate your praise of our attentive service and friendly personnel. Eva, Nerri and our pool and restaurant team will be thrilled to learn how much you enjoyed your stay and their friendly service; thank you for these kind words.

We hope to have the opportunity to be your host again in the near future and extend our best wishes to you.

Warmest regards,

Ursula Matas
General Manager Seaside Sandy Beach ****
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (342)
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Newtownards, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 July 2014

Just returned from a one week all inclusive stay at this hotel and I was delighted with the quality of the food on offer. Plenty of choice in the range of salads, potatoes and vegetables and I was most impressed by the variety of fish, meat and poultry available and cooked to order. I believe there was something for everyone, even those who prefer plain food were catered for. Yes, this is primarily a German hotel, but do not let this put you off. During my stay I was aware of many nationalities within the complex. There was never a problem getting a sun bed and the staff were polite and helpful. I had booked a room with a pool view and asked for floor 6 or above. When I viewed the room there was a huge palm tree directly outside the balcony, which gave us a questionable view of the pool and the balcony was not getting any sun. I complained at reception and they assured me they would move me the next day to a more suitable room. True to their word this was done early the following morning and the staff at reception were more than helpful. There were plenty of activities around the pool during the day and the evening entertainment was fairly average. My husband and I had a very relaxing week at this hotel and I would be more than happy to return. Room 609 was excellent, but perhaps I higher floor would be a better choice to avoid any palm trees. If you are a non smoker insist and/or wait for a table well away from the buffet area.

Room Tip: Ask for a high floor. Probably floor 7 or above and not a room on the curve as the rooms and balconi...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 18 July 2014
Dear Ann,

Thank you for having chosen our Seaside Sandy Beach **** and for sharing your impressions on Tripdavisor.

It is lovely to hear that you spent a relaxing holiday with us and that you found our hotel to offer great value.

We are glad that our team could help to make your stay more comfortable and that you were fully satisfied with the quick solution offered. Guest satisfaction is our top priority and thus we always give our best to fulfil special room requests if the occupation level allows it. Our reception team will certainly appreciate your kind words.

We hope to have the privilege of being your host again in the future and send sunny regards from Playa del Inglés.

Ursula Matas
General Manager Seaside Sandy Beach ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2014

Just returned from 8 nights (would have loved more) with my family (19 and 12 year old). Both of them had a fantastic time, even though I was worried the 19 year old would be bored. He had a very enjoyable time, taking part in most of the activities during the day. When it came to night time he also enjoyed the entertainment. The 12 year old found lots of company and she too enjoyed the entertainment. We all enjoyed the in house entertainers and found them very enjoyable and great fun. As for the food, I booked this hotel after reading reviews on how good the food was and as I have stayed in there sister hotel 'Seaside Los Jameos' three times before and that hotel was excellent also I knew the reviews were correct. I have also written a review on it. The staff, rooms, service and location were all perfect. I have stayed in other 4 and 5 star hotels in the Canary Islands but have to stay none of them can beat this. I will definitely be returning to this hotel or else to one of the other Seaside hotels.

Room Tip: We had two rooms, my son had a room for himself, didn't work out too expensive and he was on the...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Carol123_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 11 July 2014
Dear Carol,

It was a great pleasure to welcome you for the first time to our Seaside Sandy Beach **** and to read that your holiday was excellent in every way!

How lovely to hear that the entire family enjoyed our in-house entertainment, the friendly service, the room, the activities and relished the fine gastronomy our Seaside Hotels are renowned for.

We hope to get the opportunity of being your host again for a future visit to Gran Canaria and extend our best wishes to your family.

With kind regards,

Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 July 2014

We had a great time at this hotel - but if like us you have checked the reviews on TA to find all those five stars - your gong be disappointed. If you've been allocated a room on level 4 and under - you'll have no view. At first gutted with our 3 single bed room, but to be honest - we hardly spent any time in our room. Its clean, a walk in dressing room - unusual but kept all our belongings from cluttering up the room. Restaurant eating area small but staff do their best to keep waiting to a minimum. Head Waiter Domingo is a grumpy old man who should retire or learn to be more sociable, polite and learn to smile. The food - outstanding. Plenty to choose, good quality and appealing to all ages. What totally disgusted me was that smoking was allowed when people were eating. For us non-smokers that is so unacceptable. We struggled finding a suitable place to go once we finished our meal. The small outside bar - seats approx. 12 people sits between the food serving area and the seating section. I felt totally awkward sitting in this area while people passed with food as well as getting in their way. The only other area to drink was the inside bar - its nice, air-conditioned and the bar staff very friendly, always remembering what you drink. However the entertainment (organ player and singer) are totally rubbish. If you want a drink there is no other place to go so you have to endure this. Alternative entertainment comes on at 10pm and most nights that's good. Its all branded alcohol drink but the Fully Inclusive bar stops at 11pm. What's that all about. I'm on holiday and don't want to be in bed before midnight.

Hardly any kids when we were there but for the smaller kids the club staff seemed to keep them well happy. One swimming pool which is small but great but trying to get a sun lounger around it is impossible unless you get up at 8am and wait by the barrier until 8.45am - and if you're lucky, and fast, you might get a poolside bed.

I know this sounds like a lot of negativity but if you, like me read all those glowing reviews you'd be gutted. The hotel is great, not brilliant. Food brilliant. Staff all competent, some friendly, some good fun, some can't be bothered to give you the time of day. The Owner/Manager - Ursula is well willing to roll up her sleeves and muck in. She's very hard working, always nods and has a chat, nothing is too much of an effort for her. She seems to put in a lot of hours - its a pity some of her staff let her down. Would I go back. Probably but this time my expectations wont be shattered.

Room Tip: Ask for level 5 and above - we were told the views are great.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank tracyu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 11 July 2014
Dear Tracy,

We are deeply sorry we were not able to live up to your expectations and that you consider our hotel to be great but not brilliant.

However please consider that the 1 star you gave us in order to catch our attention, will have a negative effect on our high Tripadvisor-Ranking. As we work hard for our high level of guest satisfaction and since this low rating does not even correspond with the tenor of your review, we would really appreciate if you could revise your rating.

We are glad to hear that you consider returning and on a future stay please do not hesitate to reach out to us, should you have any wishes or concerns. Because if we would we have known that you were not happy with the view from your balcony, we would have immediately searched for alternative available rooms on a higher floor.

As already mentioned, we are truly sorry that we were not able to exceed your expectation in all areas and wish to assure you that all your remarks have been noted. Furthermore your comments will be shared with the respective team members, in order to find out what went wrong, as we normally receive a very positive feedback about the friendliness of our staff.

It is our aim to provide sufficient sun loungers for all our guests but because the space directly around the pool is limited we also have to offer sun beds on various sun terraces. We ask our guests to approach our pool staff, if they can’t find any sun bed at the pool. Should all loungers be reserved our team will remove towels from those sun beds that are obviously not occupied.

Furthermore we are sorry that you did not enjoy all of our shows. Since we strive to adapt our entertainment to our guests' wishes your feedback is highly appreciated.
Please allow us to add that although the all inclusive offer stops at 11 p.m. drinks can still be ordered after that hour and that our guests may also enjoy their drinks on our outside terrace at night, if they do not want to watch any shows.

In regards to the smoking / non smoking areas you mentioned, please allow us to explain that according to Spanish law smoking is permitted in outdoor areas. By having non-smoking and smoking areas on our outside terrace we strive to offer the best solution for all parties. We would like to apologize for any inconvenience caused by this.

Once again thank you for your feedback which helps us to enhance the guest experience and we hope that you will give us another chance to exceed your expectations.

With kind regards,

Ursula Matas
General Manager Seaside Sandy Beach****
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Plymouth, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 July 2014 via mobile



This hotel belongs to a German chain so as you would expect the majority of guest are German which is not a problem as most of them are polite. They do get preferential treatment however this gets more noticeable during your stay. There is an exception and that is Sr Jose he is really pleasant and very attentive he will often see that you are being overlooked when he is serving in another part of the restaurant and come to the rescue. As for the head waiters some come across quite obnoxious except for Paco Santana who always had a smile and was very pleasant.

Welcome
I must say this was one of the most welcoming experiences I have received we were greeted with a glass of champagne and everything was explained for our stay. There is a €20 deposit for the towels and if you wish to use the safe deposit box in the room you have to pay €2 per day payable at the end of your stay normally when I have stayed away this has been included in the price of the room. There is free wifi in all areas of the hotel which I suppose balances out the price of the safe deposit charge.
The bags were taken to the room by a very friendly and helpful man.

Room
A typical holiday hotel room but it does have a dressing area which we found a bonus. On arrival there were two bottles of water a complimentary bottle of wine and champagne along with a basket of fruit which can be restocked upon request. There is a kettle in the room and you can order tea and coffee via reception. We were on the 6th floor any lower and your pool view is blocked by the palm trees so the higher the better is advisable. The room is cleaned daily but not to the standard of other hotels I have been to such as the RIU's.

Restaurant
As with any holiday hotel the food soon becomes repetitive but there is a good choice and of a good standard. Sometimes you may have to wait for a table especially during busy periods which is expected. Every night there is a different theme but sometimes found it difficult to see the difference. It does depend on who the waiting staff are as to the service you get some are quite abrupt but some are really pleasant.

Bar
This hotel is not exclusively an all inclusive hotel so those on the all in tariff have a restricted drinks menu however many of the drinks are branded which is a bonus.
The bar staff are very friendly especially if you leave a token of your appreciation as they do remember you, your tipple and the measures seem to increase too. There is a small bar area inside which fills up quickly when the entertainment is on. There is no specific drinking area you have to keep your dinner table if you want to carry on drinking after you have eaten. If you do wish to have more drinks after 2300 you will have to pay for them as the all inclusive ends at 2300.

Pool
Not the biggest pool in the world but it's adequate and never over crowded. The sun beds are as in most of this type of hotel like gold dust, you cannot put your towel out until 0845 which really works as it gives everybody a fair chance unlike some hotels I have stayed in where some towels are on the sun beds as early as 0400 which is not the case in this hotel. There are some sun beds by the pool and there is a sun terrace which is very open and gets very hot so beware especially in the first few days until you get use to the extremely hot sun. There is a pool bar which is open until 1900 every day.

Entertainment
This varies every night from knife throwing to the three tenors who were very good, it would be fair to say that it's not the best in the world but creates a good atmosphere.

General area
Approx 30 minutes from the airport and is about 200 yards from the beach. The beach is quite vast with plenty of sun beds which you do have to pay for. There are many bars and eateries all of a similar price. There are some shops about 5 minutes walk from the hotel this is where you also get the bus if you wish to explore this island. Do beware of the timeshare scam they are very convincing and keep telling you it's not timeshare but surprise surprise it is. You will be offered lots of freebies which I assure it is too good to be true so don't get drawn in unless you want a timeshare that is.

So in summary we enjoyed our stay here at the Sandy Beach the food was of good quality and the outside areas were cleaned well but it back to the RIU's in the future but thank you to the majority of the staff especially the reception staff and of course Sr Jose and Paco Santana.

Sent from my iPad

Stayed July 2014, travelled as a couple
Helpful?
1 Thank DaveH235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 11 July 2014
Dear Dave,

Thank you for this feedback of your recent stay at our Seaside Sandy Beach ****.

We are delighted that you enjoyed your stay with us and that you had “one of the most welcoming experiences” at our hotel. We will certainly share your special mention with Paco, José, our reception and bar team, who will be proud they could make your stay a memorable one.

However we regret to learn that we were not able to exceed your expectations in all areas; especially the ones we consider among our biggest assets, like the cleanliness of the rooms and facilities and the varied gastronomy.

Moreover our guests come from many different European countries and we strive to deliver an attentive and friendly service to all our guests, regardless of their nationality. We are truly sorry and sad to read that you felt differently.

We really take your feedback seriously and will share your feedback with the relevant departments in order to ensure maintaining our consistently high standard.

Once again, thank you for your feedback which helps us to improve and adapt our services.

With kind regards,

Ursula Matas
General Manager Seaside Sandy Beach ****
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Swansea, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 July 2014

Returned on Tuesday from a 10 night stay at this hotel. It was excellent and I'm already looking to go back in October. It is primarily a German hotel, but only one person gave us a problem, which was sorted out immediately by Ursula.
The whole hotel is cleaned and maintained to highest possible standard, every hour of the day.
The staff are friendly and go out of their way to help you out and make your stay as enjoyable as possible. All the staff work really hard, most are there from breakfast to 10pm and later. The food and drinks are out of this world, there is something for everyone.
The rooms are clean and are kept tidy. The pool was lovely and clean.
We had a garden room and it was quiet and just stunning.
Very close to the beach and the Yumbo centre.
The air conditioning is a god send and is in all rooms free of charge. There is a laundry room which is also free to use.
We met some lovely people around the pool, and we are firm friends now.
How this hotel is only a 4* I will never know, without a doubt it should be 5*.
Really can't wait to get back there and relax by the pool with a cocktail :)

Room Tip: Garden view rooms are quiet, but still very light and airy.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank steff w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 11 July 2014
Dear Steff,

What a pleasure to hear about your excitement over your recent stay at our Seaside Sandy Beach ****!

Your satisfaction towards our services and gastronomy makes us very proud and we are happy that our team could contribute to making your stay so enjoyable.

We have the great privilege of hosting many different nationalities in our hotel; as I always say “the whole of EU plus Switzerland” likes to stay in our Seaside Sandy Beach.

It is truly rewarding for us to read your praising words and your consideration of our hotel to be up to 5 stars standards. Our team works hard to maintain our high levels of service and your words are therefore much appreciated by all of us- Thank you!

We are glad that you spent an excellent holiday with us and wish to get the opportunity to welcome you back soon.

With our best wishes,

Ursula Matas
General Manager Seaside Sandy Beach****
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Oxford
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 July 2014

We just returned from this Seaside Sandy Beach Hotel today from a ten night stay. All the staff were very friendly and ready to help with a smile. We were received by name on arrival and given a room on the fourth floor

Food was fresh and delicious with plenty of options for everyone. To note I am Coeliac ( gluten free) and trying to work out what food I can have every meal time without me being ill afterwards is always a real worry for me . Both chefs in particular were absolutely brilliant, very caring and understanding and were willing to make special suitable dishes.They have a bakery on site so were able to provide me with gluten free bread and pasta. They also made a gluten free cake for me , as normally I would only be able to eat ice-cream or fruit, so this was an amazing treat for me. We have stayed at Sandals resorts and have been lucky enough to stay at some fantastic hotels all over the world, and this hotel offered a level of service to me that they could not meet. This was way beyond any expectations that we both had.


The waiters and waitresses work tirelessly and always with a smile on their face, tipping is not expected but we did and the staff appreciated it. They provide excellent service and we were happy to acknowledge this



Entertainment was very good with different shows every night and live singers who were excellent.

On the last day we were supposed to vacate the room at 12 midday. We asked for an extension until 3 pm which was granted and was much appreciated.

We really enjoyed our stay, thank you to all staff. The manager is also very hands on, she works tirelessly also alongside staff and runs a very organised establishment


We look forward to returning to this lovely hotel and staff. Thank you

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HeartbeatOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Matas, Manager at Seaside Sandy Beach, responded to this review, 11 July 2014
Dear Seaside Sandy Beach Guests,

We were truly overwhelmed by your kind words and are most happy to read that you enjoyed a fantastic stay at our hotel.

Your praise of our team makes us very proud and we highly appreciate your nice comments on their service and friendliness. It is a great boost for our entire team to learn that we were able to exceed your expectations and to contribute to making your stay such an enjoyable and memorable one.

Our Chefs are truly dedicated to providing an outstanding gastronomic experience to each of our guests and were thrilled to hear that you appreciated their special treats.

Once again, thank you very much for this lovely review. It was a great pleasure for us to have you as our guests and we dearly hope to see you again in the near future.

With our best wishes,

Ursula Matas
General Manager Seaside Sandy Beach****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Sandy Beach

Property: Seaside Sandy Beach
Address: Avenida Menceyes s/n, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Playa del Ingles
#1 Green Hotel in Playa del Ingles
#2 Spa Hotel in Playa del Ingles
#2 On the Beach Hotel in Playa del Ingles
#3 Romantic Hotel in Playa del Ingles
#3 Luxury Hotel in Playa del Ingles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Seaside Sandy Beach 4*
Number of rooms: 256
Official Description (provided by the hotel):
The Seaside Sandy Beach is situated in the centre of Playa del Inglés at just 200 metres from the beach. In the surrounding area there are numerous commercial centres for shopping, entertainment and to enjoy the lively night-life. The hotel offers a choice of sunbathing terraces, set around the large heated fresh-water pool, which is equipped with seats and beds with massage jets and a waterfall, in which to relax. ... more   less 
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Also Known As:
Seaside Sandy Beach Hotel Playa Del Ingles
Seaside Hotel Playa Del Ingles
Seaside Sandy Beach Gran Canaria/Playa Del Ingles

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