We are regular Riu visitors and have had no trouble in Europe with having my wife's special eye drops being kept deep frozen by the hotel ( Yes they are special). But on our first morning we found that a mistake had been made and they had not been deep frozen, and were thawing. This would normally have meant a return to the UK at the first opportunity, but we were saved by the actions of the hotel director. He understood the problem, having had eye operations himself, and contacted his personal eye surgeon, explained the problem and got us some antibiotic drops. These were obviously not the same, but were exactly the same ones my wife was using following an operation on an eye on November 12th. These drops enabled my wife to remain on holiday without too much discomfort, were paid for, and delivered to us by the director himself, who also took my wife into the coldest deep freeze in the hotel to ensure her drops were properly frozen ( though they were not too effective after a partial thaw). These actions saved the holiday, and meant we could actually enjoy the stay.
And what a stay. Others have described the hotel perfectly, and we would agree that this is one of the best Rius we have been to (and we have been to 16) The food was of a particularly high standard, worth the minor hassle of the way the dining room is laid out, with one of the best selection of cheeses seen- and tasted- in this type of hotel. The Krystal Fusion restaurant is good, we were surprised more people did not use it as it is free.
The hotel seemed quite full of Gay couples, all of whom were perfectly behaved and excellent company, and whilst there were British, the clientele was predominantly German. No problems with sunbeds, the smaller pool always seemed to have lots of room, and the bonus was that Paulaner beer(from Munich) was on sale- relatively cheaply. ( I don't particularly like the CruzCampo normally on offer). Wine in the dining room can not be kept for the next night if you don't finish a bottle, but can be bought by the glass or half bottle carafe from a limited range, a useful development.
One downside was that there were few bars etc close to the hotel, but there was a good HiperDino market just over the road, and a taxi to the Yumbo was cheapish. On the upside there was little need to leave the hotel if you didn't want to, bar snacks were very good- if a little expensive- and the Lobster Salad special lunch was incredibly good.
We have one problem with the hotel and that is getting to it, our Gatwick flights were a nightmare both ways. If we can manage from Luton we will return ASAP for another great time.
- Official Description (provided by the hotel):
- Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Diners ... more less
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- Also Known As:
- Riu Palace Maspalomas Hotel Playa Del Ingles
- Hotel Riu Palace Maspalomas Gran Canaria/Playa Del Ingles