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Hotel Riu Palace Maspalomas
Ranked #7 of 135 Hotels in Playa del Ingles
Certificate of Excellence
Reviewed 17 December 2012

We are regular Riu visitors and have had no trouble in Europe with having my wife's special eye drops being kept deep frozen by the hotel ( Yes they are special). But on our first morning we found that a mistake had been made and they had not been deep frozen, and were thawing. This would normally have meant a return to the UK at the first opportunity, but we were saved by the actions of the hotel director. He understood the problem, having had eye operations himself, and contacted his personal eye surgeon, explained the problem and got us some antibiotic drops. These were obviously not the same, but were exactly the same ones my wife was using following an operation on an eye on November 12th. These drops enabled my wife to remain on holiday without too much discomfort, were paid for, and delivered to us by the director himself, who also took my wife into the coldest deep freeze in the hotel to ensure her drops were properly frozen ( though they were not too effective after a partial thaw). These actions saved the holiday, and meant we could actually enjoy the stay.
And what a stay. Others have described the hotel perfectly, and we would agree that this is one of the best Rius we have been to (and we have been to 16) The food was of a particularly high standard, worth the minor hassle of the way the dining room is laid out, with one of the best selection of cheeses seen- and tasted- in this type of hotel. The Krystal Fusion restaurant is good, we were surprised more people did not use it as it is free.
The hotel seemed quite full of Gay couples, all of whom were perfectly behaved and excellent company, and whilst there were British, the clientele was predominantly German. No problems with sunbeds, the smaller pool always seemed to have lots of room, and the bonus was that Paulaner beer(from Munich) was on sale- relatively cheaply. ( I don't particularly like the CruzCampo normally on offer). Wine in the dining room can not be kept for the next night if you don't finish a bottle, but can be bought by the glass or half bottle carafe from a limited range, a useful development.
One downside was that there were few bars etc close to the hotel, but there was a good HiperDino market just over the road, and a taxi to the Yumbo was cheapish. On the upside there was little need to leave the hotel if you didn't want to, bar snacks were very good- if a little expensive- and the Lobster Salad special lunch was incredibly good.
We have one problem with the hotel and that is getting to it, our Gatwick flights were a nightmare both ways. If we can manage from Luton we will return ASAP for another great time.

Room Tip: Our room was very quiet, facing the dunes to the west, as do most "outside" rooms on the r...
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  • Stayed: December 2012, travelled as a couple
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2  Thank wat4der
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 December 2012

We have been going to Gran Canaria for about 15 years now & have stayed in many hotels over these years. But, once we stayed here for the first time in 2010 we realised we wouldn't be able to return to any of the others, perfectly good though some of these were.
It's just that they do it so much better at the Riu Palace Maspalomas, from the moment you arrive.
The staff are attentive and genuinely appear to want you to have a great break.
Hotel restaurant is great too with a good selection of food & some nice wines to purchase.
Such a relaxing oasis from what can be a rather bawdy Playa del Ingles. I hope we can return again soon.

Room Tip: Ask for a room on second floor or third
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  • Stayed: October 2012, travelled as a couple
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1  Thank marlboroughboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2012

November 24th - December 1st

Just got back from a weeks stay at this hotel. This is truly a 5 star hotel. Moorish in style and built in a half moon shape over looking 2 good sized pools and the famous Dunes (south facing). From being greeted by the ever helpful (and happy to help) staff to leaving through the same arch 7 day later the holiday was a perfect elegant relaxing break. The hotel interior resembles something of an ocean liner, chandeliers, light-wood panelling and marble, this flows through all the public spaces. The bedrooms and large and comfortable with large balconies. The room had air-con a ceiling fan and a safe (had to pay extra for the safe). Our room caught the sun all day but i could see that some rooms would get the sun at different times of the day.
The restaurant was very elegant (casual smart dress for dinner) and well laid out. The food was good and they had everything from pizza to steak on offer every evening. They offer 3 different forms of dinning. You can help yourself at the buffet as many times as you want. You can choose from the a la carte menu and have this served at your table (no extra cost) or you can choose to eat in the Krystal restaurant. This is a small intimate additional room just off the main dining room where they offer very tasty very inventive cooking (again no extra cost but you need to book. Talk to your waiter about it, we ate there 3 times in our weeks stay)
The hotel is split into 2 halves. The giant arch that splits the hotel opens a walkway down to the famous Dunes. On the reception side of the hotel there is the day lounge and the after dinner lounge (drinks and entertainment). There is also a terrace over looking the larger pool. A few steps down and you are presented with 4 palm trees in the middle of a swimming pool. This is surrounded by plenty of sunbeds. The hotel was full and there was no issue with sunbeds being available. There is an outside dining area for lunch, drinks and snacks. Sunbeds, towels and padded cushions are all free to guests. The towels and cushions you collect from and drop off with the attendant when you go to either pool. There are plenty of sunbeds and while some people reserve their places, the staff walk round the pools regularly removing reserving items.
On the other side of the hotel (you can crossover via a bridge from pool/garden to pool/garden) there is a smaller hydro pool and this area is more private. The dinning room is located on this side of the hotel. Breakfast is served in the same dining room as dinner but they open the terrace so you can le-fresco dining.
The staff are very friendly and always helpful. The state of the hotel is bright and open clean and elegant. There was a good age and nationality mix while we were there and we will be going again.

If you are looking for that little extra to go with your sun and relaxation then this is the place for you.

Room Tip: all rooms have some kind of sea view and as stated they all get the sun at some part of the day. The...
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  • Stayed: November 2012, travelled as a couple
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6  Thank Keith A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2012

I am originally from Gran Canaria so I know this hotel just from the beginning. To start with, I must say that the location and views are unbeatable. It is situated just over the Maspalomas dunes.

I can understand that, being a quite old hotel, you find things that need to be updated but, once you stay there for a while, some of those are not understandable in 2012. First, and most, the non existent wifi in the rooms (not even to pay for). Come on! In these days we need the internet for everything, from see the weather prediction to restaurant reviews or keeping in touch with your friends in family. In the Riu Palace Maspalomas, you have to go down to the reception and sit there to do your search.

Second, the breakfast. I have never been in a breakfast buffet so badly organized. The quality of the food is OK (only OK), but you have to wander from place to place to find things. I seems anything is not where you expected it to be. Third, understandable because of the public they have but uncomfortable anyway, everything is sooooo german (from the first ten channels on the TV to the information, etc. By the way, having tasted the german bread, I don't understand why they have not started a riot about the quality of it in the hotel.

One thing I have to give an excellent to is the quality and kindness of personnel. They are all nice, willing to help and solve you any problem you have. 5 stars for them.

It was my first stay in this hotel and I won't be probably staying there again if they don't change some things, Today they are better options in the Meloneras area. It is a pity because, as I said, seeing the dunes and the see from your room is incredible.

  • Stayed: November 2012, travelled as a couple
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4  Thank ARUANO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2012

I stayed in this hotel in 2004,2008 & 2012. In 2004 I was looking to buy a house in GC and Roberto the manager and his assitant manager gave me valuable advice. The second time we came back after I had sold my house. The hotel is one of the best on the Island with great views of the sand dunes. I have eaten in both the RIU Palaces (this one in Maspolmas & the other in Melonares) and can genuinely say the food is better in this one. So good that I used to eat here occassionaly when I lived on the Island. This hotel has the advantage of being in Playa Del Inglis with all its ammenities. The clientele are mainly Germans (That will upset the English but TIU is a German company and they own Thomspson and First Choice) and there are more older people although there are some families with children. There were two sittings for dinner and the menu was different over a two week period. There was a buffet or table service (or both if you are greedy like me!) The food was as good as any cruise ship or hotel Ive been in. The catering staff were so helpful they went out of their way and made me porridge as it wasnt supplied at breakfast, but the champagne was much to my wifes delight! The staff are friendly and helpful. The airconditioned rooms were nice and clean. The grounds are spacious with plenty of room on the terraces and round the two pools. This is my wifes favourite hotel. She states it is peaceful and relaxing. Entertainment was not my cup of tea. I dont think there was anything I could complain about and would recomend this hotel. Have a walk along the beach to Playa Del Inglis beach front (turn left) or (turn right) to Melonares up to lighthouse - beware the nudist beach !

  • Stayed: January 2012, travelled as a couple
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4  Thank pj999pj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2012

We have just returned from a week at this hotel and find it hard to find any negative criticism. The greeting from the reception staff was warm and welcoming. The room was great and we had room 4044 which had a fab panoramic view. Food was excellent as with most Riu hotels that we have stayed in. The presentation makes it so tempting to try everything!!!! The only fault I could find is that the beds are too hard - sorry. Would defo stay here again.

Room Tip: Room 4044 had an amazing panoramic view, and has an open balcony rather an enclosed one. Being at th...
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  • Stayed: October 2012, travelled as a couple
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4  Thank MichaelManchester69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012

Just returned (3rd Nov) from our week long stay at the Riu Palace Maspalomas.

This is a really lovely hotel and we had a great stay despite the weather. We stayed in room 2034 which we had paid extra for as it had a sea view - this was the most disappointing aspect of our stay as we could not really see the sea because of palm trees outside the balcony. Tricky because the trees help to make the grounds attractive so we will not be complaining but it is something to be aware of if a sea view is vitally important to you.

The bathroom was looking tired as other reviewers have mentioned and the bath is quite tricky to get into as there is more than a tile width to step over on the rim of the bath. Having said that, the shower was great and the bathroom was clean and had everything we needed.

The staff were really friendly and efficient at meal times and at the bars. Food was buffet style and there was plenty of variety - it always looked attractive and we enjoyed each and every meal. Tried a local red wine - Las Tarajanas - excellent! Entertainment was ok - the band seemed to have a limited songbook but many people seemed to enjoy the music and the dance floor was rarely empty.

There are lifts but these are quite small - they hold six people. Some of the stairs would be tricky for people who do not have good eyesight as the edges are not clearly marked.

Surrounding area was less impressive but if you plan to walk out from the hotel make sure you have comfy shoes - it is quite a way.

Room Tip: Choose sea view as the inland view is not at all attractive
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  • Stayed: October 2012, travelled as a couple
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1  Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Maspalomas

Address: Avenida Tirajana s/n, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Playa del Ingles
#4 Spa Hotel in Playa del Ingles
#4 On the Beach Hotel in Playa del Ingles
#7 Luxury Hotel in Playa del Ingles
Price Range: £121 - £325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Diners ... more   less 
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Gran Canaria/Playa Del Ingles

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