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“Excellent hotel and service”

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Hotel Riu Palace Maspalomas
Ranked #4 of 135 Hotels in Playa del Ingles
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Excellent hotel and service”
5 of 5 bubbles Reviewed 24 January 2013

The Riu Palace in Masplomas is a beautiful hotel with attentative staff. The rooms are very spacious as are the bathrooms with plenty of mirrors and fresh towels. We stayed in a room on the ground floor which provided a partial view of the sea and sand dunes from the balcony and caught the late afternoon sun. Gran Canaria is known for its wind but the terrace at this hotel protects it well. The food was lovely, plenty of choice and variety every night and themed nights as well. The hotel had mainly German couples staying and we did find that we had to wait for things a little longer as the Germans were served first. Pool side service was slow but this was mainly down to not having enough staff on during a particularly hot day. Out and about I would recommend visiting the Yumbo shopping centre, it is the biggest and the best shopping centre in my opinion. Food and drink away from the hotel was a reasonable price and two could eat a light lunch for under 20euro quite easily. Taxis stop outside the hotel and short journeys will cost you approx 2.50 euro. Beware the walk over the sand dunes towards the sea, it is a long way and hard work, much easier to taxi/walk to Playa del Ingles and access the beach here. Overall this hotel is what I expected from a 4/5star hotel and I will be looking to book a Riu hotel again this summer.

Room Tip: Request a room on 2nd or 3rd floor for better views of the sea and sand dunes
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  • Stayed January 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Tintagelwizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (354)
Date | Rating
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English first
Croydon, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 January 2013

Spent 7 nights last week at the Riu Palace in Maspalomas. The pool areas are well kept, spacious and clean. Views overlooking the Dunes stunning. Breakfast and dinner are buffet style with plenty of choice but can be rather busy! We did not sample the a la carte restaurant as the menu didn't appeal and it never changes! Breakfast can be eaten outside.
Reception were most helpful and friendly as were restaurant staff. The chambermaid looked after us well too.
As other reviewers have mentioned the rooms are a little dated but the view from the balcony is stunning. We had a room on the 3rd floor and would request 3rd or 4th floor if we return.
We enjoyed the evening entertainment but feel it is targeted to the more mature guest. It can be windy so remember to pack something warm!

Room Tip: Higher floors better views
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  • Stayed January 2013, travelled as a couple
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Helpful?
1 Thank Daww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WALES
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 21 January 2013

The hotel is typical of the RIU group , well run , attentive staff , good food , comfortable and the amenities & facilities are of the high quality that you would expect from a 4/5 star hotel .

The surrounding area is very built up but the hotel is situated on the famous sand dunes so the view seaward is excellent . However ,occasionally when the wind blows towards the hotel the sand gets everywhere .

We went for a week with Thomson ( excellent rep ) from Cardiff . All went well despite the recent bad weather but Cardiff airport needs better management and updating as our experience there was not good .

The weather for January was exceptional and our week was very relaxing and enjoyable .

Key question : would we return - Yes !

Room Tip: Sea view better . Wi fi in reception better at off peak times .
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  • Stayed January 2013, travelled as a couple
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    • Service
Helpful?
1 Thank bolton07Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 18 January 2013

I have just returned from 10 days at the Riu Palace Maspalomas a stunning hotel in a quiet area over looking the spectacular Dunes of Maspalomas . The hotel itself is very crisp & clean oozing opulance in decor . The staff are friendly & go out of their way to say hello when passing reception nothings too much trouble. The restaurant is well stocked everything is fresh & the waiters through to chefs & serving staff all can not do enough for you ,any problems are sorted without fuss. The director went around the dining room asking all the new arrivals if they were happy with their rooms & the hotel it was very clear customer care is key to this hotel .The rooms are comfortable & nicely decorated with large balconys . The Pool is also very good i didn't use any of the other facilities to be able to comment on. The area around the pool is vast so you are not ontop of each other whilst sun bathing.
The area around the hotel is nice it's near to shops & supermarkets only a short distance walk away , the bus service is easy to use & fares are cheap. It cost 8 .80 for 2 people one way to porto mogan which was aprox 32 klm away & was worth the visit. Taxis are outside the hotel & are a little dearer than the bus but their fares are regulated & displayed on a notice in the taxi shelter.
Palamino Park is an excellent day out again we used the bus to get there so we were not restricted to time as you maybe on an organised trip. The shows were excellent & they have dolphins which you can get your photo taken with as an additional charge , you do get wet so it maybe wise to take a change of clothes with you if you want to have this experience.
we travelled with Thomson so did do a couple of trips with them the island tour is recomended
the views were spectacular & the mini buses were very comfortable .We also went on a free trip called the blanket trip which basically you go to a place where you get a demostration of bedding & matresses , theres no pressure selling & it makes you think. After this which takes about 1 hour or so you are taken to the cave houses & can have a tapas lunch for 6 euros (which was quite nice) after that its off to a small village for a look around it was worth the hours demostration for the rest of the trip & most people didn't buy the product but all said the trip was good.
The Dunes of Maspalomas are spectacular & there is a path so you can walk across to the next resort area which took about 1 hour to get there . However the dunes are the naturist areas so you do see all types of people popping up all over the dunes like meerkats ! so be warned...don't be too shocked at the naked bodies. There are plenty of bathing areas on the beaches for the non naturist.
On the whole the hotel is like a palace & you feel comfortable & relaxed within its grounds most people we spoke to were on return visits so that in itself speaks volumes & we would definately stay there again if we return to Grand Canaria

Room Tip: we had a room over looking the pool on the 2nd floor above the bar area, it got the sun until sunset...
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  • Stayed January 2013, travelled with friends
    • Value
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Helpful?
3 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
138 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 13 January 2013

An ideal place for people who think we are in the 80' s - the building and pool area are really nice, worse are the rooms. These would badly need a facelift - the furniture remembers better times. The tiny room I had reminded me of rooms in Tokyo - but the view from balcony compensated a lot.
there is no wi-fi at all at the rooms - most guests are over 60, so they apparently don t miss internet...
The location is great - at the Maspalomas Dunes, 15 minute' s walk to the beach.
Food was fine.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Boris2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blyth, United Kingdom
Level Contributor
100 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 bubbles Reviewed 27 December 2012

My wife and I visited this hotel again between 3-10 December 2012.This was our third visit to the property (although one couple we met had just commenced their 20th visit).
The hotel is as good as ever the staff are dedicated hardworking and always show interest in their guests.This is especially true at reception and in the restaurant.The restaurant manager singled us out for special attention which was nice.
The rooms havnt changed one bit and after last being updated in 2003 I think are on the verge of a refurb.They are very clean and well looked after though.We stayed in room 4047 and would recommend any room on that floor as they all command super views across the grounds and out towards the sea.
Somethings have changed in the hotel and the staff have a more casual but still smart uniform which also extends to the waiters in the restaurant(although the maitre d and manager all still wear tux and tie).Food wise things have slipped ever so slightly but this didnt detract from the overall experience.Breakfast is still really good with lots of choice and all freshly cooked in front of you if you so wish.
The only downside as on our last visit was Thomson.Their rep was pretty apathetic (one of our cases was damaged on the outbound flight).The next time we visit we will cut out Thomson all together and book independently.The hotel though is really good and as long as the bean counters dont get their claws into it it should remain so. We will definetly be visiting it again in the future.

Room Tip: Anything on the third or fourth floor overlooking the main or wellness pool.Room 4044 has been previ...
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  • Stayed December 2012, travelled as a couple
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Helpful?
6 Thank britne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 24 December 2012

We stayed at the Riu Palace Maspalomas for a week in December and have 10 days booked in May, we have stayed many times and it is always a very special holiday for us. Everthing is just perfect. The staff are the best and the food is as enjoyable as our very first visit many years ago.Roberto the Director is very involved in the running of the hotel.
We look forward to May and many more visits.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank S J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Maspalomas

Property: Hotel Riu Palace Maspalomas
Address: Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Playa del Ingles
#3 Spa Hotel in Playa del Ingles
#4 Romantic Hotel in Playa del Ingles
#4 Luxury Hotel in Playa del Ingles
#13 Family Hotel in Playa del Ingles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Amex, Diners. ... more   less 
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Gran Canaria/Playa Del Ingles

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