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“Riu Palace Maspalomas”

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Hotel Riu Palace Maspalomas
Ranked #7 of 135 Hotels in Playa del Ingles
Certificate of Excellence
Reviewed 2 October 2013

Check In - very quick, offered buffet even though we arrived at midnight
Room 2102 - Clean, traditional style decor which I like. Looked out over the dunes to the sea (side view) very quiet day and night. Mini bar in room, complimetary fruit and cava on the table. Toiletries in the bathroom and towels changed every day.
Breakfast - excellent choice of freshly cooked food, and juices
Evening meal- again excellent choice of freshely cooked food lots of variety and the deserts are fantastic. You have the same table every evening you are allocated this when you check in.

My only issue with this hotel is the head waiters who take bribes from some guests to keep a table on the terrace for breakfast. I have written a complaint to the hotel but as yet have not had any acknowledgement.

This hotel is well located on the sand dunes which you can cross to get to the beach. Taxis are always outside and are very reasonable. Playa del ingles is a big resort and you'll love or hate it. I always enjoy holidays here as there is always something to do/see.

I would recommend the Rui Palace it is a lovely hotel and very posh if you like that sort of thing. I am going back to playa del ingles in Jan but staying at the Beverly Park which I have stayed at before nice hotel but not as posh

Room Tip: Get down for breakfast at 8am if you want to eat on the terrace otherwise you will have to queue unl...
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  • Stayed: September 2013, travelled as a couple
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2  Thank Elaine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 October 2013

We have just returned from a stay at the Riu Palace Maspalomas. We booked through Thompsons, the rep there is a guy called John, who we found to be an ignorant admin nightmare. At the welcome meeting he failed to have welcome packs for all guests, he also set out his presentation so the guests were staring into the sun through the window making everything on his board and him silhouetted.

On reading the information in the room it stated that male guests must wear long trousers for evening meal. I approached John at his desk about this, he stated that it was policy in 4 star hotels, all the time he continued txting on his phone. He then stated that the dress policy was in the Thompson terms and conditions........ Where?? At the end of our stay he mixed up the return details and gave us someone else's travel information as well as our own. Thompson why do you employ staff who are incompetent fools???

The hotel is very nice, the main clientele seem to be elderly Germans. It is quiet and peaceful very clean with attentive staff. Top marks to the cleaners and reception staff.

Restaurant - See above ref the dress policy.
The food is ok but nothing special. It's not a 4 star restaurant with waiter service. It's a hot buffet trying to be something it's not. More like a Butlins cookhouse with a dress code.

In summary, if you want a nice hotel that's quiet,next to the dunes go for it. But I expected a bit more regarding food. The dress policy is outdated and unnecessary, especially as you can wear a t shirt and flip flops as long as your wearing trousers. We will go back to Gran Canaria but not to the Riu Palace Maspalomas and not with Thompsons!!!

Stayed: September 2013, travelled as a couple
1  Thank BruceWillis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

We stayed at the Riu Palace Maspalomas for one week September 9th - 16th, we have been visiting this hotel for many years trying to go at least twice a year, we have already booked to go back in May for 10 nights. The hotel is as good as our first visit. The staff are wonderful, the food is good and Roberto the Director is very hands on ensuring that everyone has a pleasant stay. I hope everything stays just as it is and we will continue to visit twice a year.
One thing I would say is that the Hotel does not have a cash free policy as previously stated, we have always paid cash at the Pool Restaurant and Bars and only charging wine in the Dining Room of an evening to our room
Any questions please feel free to contact me

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank S J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2013

This hotel is typical Riu,very clean, superb food and with a staff full of charm and helpfulness,at the end of your stay you will want to tip them all.Our two drawbacks though were the two single beds pushed together,my wife and I hated them and during an amourous moment they do separate and I did fall down the middle.Second on our list was not the hotels fault at all.The dunes are fantastic,a superb landscape,but reach the beach and the constant procession of people to and from Meloneros is like a major shopping street on a Saturday afternoon,so walking into and out of the sea was a case of spot the gap,such a minor issue to some but it was a major issue to our love of beaches and sea.

Room Tip: A pool view room has afternoon sunshine and a beautifull view of the dunes.
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  • Stayed: September 2013, travelled as a couple
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    • Cleanliness
    • Service
2  Thank keith w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2013

We are: Couple in early 30s
Travelled: September 2013, 7 nights
Travelled with: Thompson

We booked a last minute deal on this hotel and were not let down, we read a few reviews (after booking as always appears to be the way) and decided to Email the hotel directly to ask for a room on a higher floor and to have the 8:30pm dinner serving. We received a reply within a couple of days saying that they will try their best but could not guarantee anything.

We arrived very late on the Thursday evening, the hotel is not too far away from the airport (45 min tops). We were greeted with a warm smile and asked if we wanted we could leave our passports in reception and check in properly in the morning after breakfast. We were happy that on arrival we were told that our room was 2077 (on the 3rd floor) and that we had a 8:30pm meal slot, we guessed the email worked as looking at the check-in sheet most the other rooms were on the ground floor. Our room had a fantastic view of the Dunes and sea from the balcony, we were very happy with it.

Room was fantastic only complaint was the mattresses that would be perfect if you like an extremely soft mattress as there was no resistance left in the springs but were not overly uncomfortable .

The furniture is often described as “dated” don’t take this for tatty and run down it is in perfect condition just in an older style, which we actually quite like.

If you arrive late evening early morning there is a cold meat buffet laid out for you, as mentioned in other reviews this is in place of a meal on the last night if you are late leaving, however Thompson have now arranged for the last evening meal to be only 12 Euros a head which is a lot less then I would have paid.

Food: We were half board
Breakfast: Fantastic buffet you can sit where you like we choose outside most days sometimes there is a bit of a wait for a table outside but a cheeky mimosa whilst you wait helps, there is a fantastic selection of food everything you could want from fresh fruit to cereals to fully cooked breakfasts and omelettes cooked to order.
Lunch: we were half board but ate lunch a couple of times in the pool bar very high standard of food but a is a little pricy I recommend the trio of burgers. Most the time we hit up the small shop across the road from the hotel fro some lunch fodder we even kept some bits in the mini bar fridge and the hotel didn’t have an issue.
Dinner: wow I generally turn my nose up at buffets but went with it this time, this is not a super mass catering buffet! The food is prepared in small amounts and severed as fresh as possible we had a different selection each night and went to bed with very full bellies, the Patisserie chef needs an award for his Petit Fours which were excellent munchables. The evening drinks were not included in the price but wine can be ordered by the Glass bottle or carafe, a carafe suited us.
For the evening meal you will be designated a table which will be yours for the entire stay, however this is not set in stone and if you want to be moved a word to the head waiter will suffice (greasing the wheels a little doesn’t hurt at all).

Facilities: We spent most our time in and around the Hotel, the 2 swimming pools are lovely and unless you are fussy about where you sit you don’t need to get up early to snag a sunbed with towels and padded mats for the sunbeds provided by the hotel, if you make friends with the towel guys you can snag an extra towel or 2 or just wait until they are not around and help yourself.

The Gym is small but not used much it has a couple of treadmills bikes etc and a multi gym for some weight work also a selection of free weights. I spent about half an hour to an hour in the gym each day.
The pools are clean and warm enough, not too crowded and waiting staff walked around every 10-15 min that you could stop and ask for a drink or snack but they didn’t hassle you at all. There is also no issue with drinking your own drinks pool side so long as you are tidy and not leaving empties all over the place.

There are other facilities we didn’t use like tennis and the health and beauty spa looked nice enough.

We did pop in to the small shops in the hotel and bought a couple of bits again a high quality of goods and friendly service.

Location: this is the main attraction for us to the hotel it is right on the Dunes (this does mean that the wind can pick up the sand a bit and you get a little sand blasted by the pool on a windy day). From the hotel to the beach in a direct line it’s about a km although it looks a lot shorter from the hotel. If you are brave you can run in a direct line (as I did) over the dunes to the sea its hard work but worth it, a run there and back took about 30min including a 10min rest by the sea. There is a lot of nudity around the sea but a friendly enough attitude which is refreshing. You will meet a lot of same sex couples which shouldn’t be an issue for anyone in this day and age.

Bad Points: one day one of the small pillows that we bought from home went missing from the hotel room, we politely assumed that it got picked up with the bedding but a word with reception and it was back with us the next day also having been freshly cleaned.
The only other fault was for 4 days in a row there was an alternating Saxaphone guy or piano/guitar man playing easy listening versions of a small amount of songs, bit repetitive but more funny then annoying.

Hints and Tips: email the reception ahead requesting the later sitting for dinner you can take a bit longer and don’t have to be out before the next sitting, and request a room on one of the higher floors. Also give the head waiter a little tip on the first evening I would like to say this wouldn’t affect the outcome of your table location but we did (just 5 Euros) and ended up on a very nice table.

Over all this is a very large hotel but most the time you feel like you are in a smaller hotel due to the service, staff and quietness. Will be going back.

Only 4/5 as we have had better but not by much but did have to pay a lot more for it.

Room Tip: Drop the hotel reception an email ahead of your visit to request a higher room.
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  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
5  Thank MiniDawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

I can only mirror what has been said in previous reviews to mine. A truly lovely hotel with first class service with a smile from every direction.
We were not disappointed at all with our stay here at this hotel and will definitely return again sometime in the future.
Nothing appears to be too much trouble and any request or concern that you may have is dealt with very swiftly and politely by all the staff.
The hotel area and bedrooms are spotlessly clean and nicely finished with all the touches that you would expect for a 4* hotel.If you manage to get a sea view room on the 1st floor like we did then this also is an added bonus.
The food was of very good quality, and nicely presented for a buffet style theme.
From start to finish we really could not fault this hotel and would love to have stayed for longer!

Room Tip: Room 1058 on the 1st floor, end of corridor with big balcony overlooking the dunes / swimming pool a...
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  • Stayed: September 2013, travelled as a couple
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1  Thank Focusonmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

This is a very good hotel, the most notable feature of which is the excellent, very friendly service.
The location of this establishment is striking, being situated on the edge of the largest expanse of sand dunes in Europe, Gran Canaria being a Spanish territory. It is also as far south in the resort of Playa Del Ingles as you can get.
The Riu Palace Maspalomas is quite a large hotel, with 368 en-suite guest rooms, ranging from standard doubles to multi-bedroomed suites. My wife and I booked a standard room for 7 nights in the 2nd week of September, with the Thomson tour Operator, who rate it with 4 Ts.
Upon arrival at the hotel we were offered a complimentary glass of Champagne to enjoy on the Hotel terrace while the Reception completed check-in formalities and our luggage was taken to the room. We found a complimentary fruit basket and ¼ bottle of Cava when we went up to the room. Our room was an ample size with private balcony and sea view, safe deposit box, air conditioning, ceiling fan, hair dryer, telephone, fridge with mini-bar, two arm-chairs, a table and plenty of wardrobe space. We found the room decoration and fittings quite tasteful. The complimentary toiletries with the bathroom even included a small sewing-kit. Being south-facing all rooms with a sea-view enjoy the sun during at least part of the day.
The public areas of the Hotel are quite impressive, with numerous chandeliers hanging in the lobby area. Everything is kept very clean, despite the sand (as mentioned later). The Hotel boast 2 pools, an outdoor Jacuzzi, and a ‘Wellness’ Centre with Spa and Gym. There are 2 floodlit tennis courts and a hairdresser on site also.
Food is served buffet style and is of high quality. Breakfast includes all the fruit and continental offerings you would expect, and a full cooked option too. Evening meal provides good variety which varies somewhat each day, although there are always some dishes featured, such as Pizza, pasta, salads, chips and rice. There is a good selection of sweet desserts and an extensive cheese board, some of which are local to the Island. You can also eat in the waiter service ‘Krystal’ Fusion restaurant for no extra charge, but must make a reservation in advance.
As noted in the opening to this review the friendly service is worthy of particular note. All the reception staff are fluently multi-lingual, as this hotel attracts a very International clientele. When you pass by any member of staff they smile and say hello, often in several languages. When entering the hotel restaurant for evening meal you will pass all the management and waiting staff lined up in the entrance passage and be greeted as you enter. When you return to your table with a plate full of food from the buffet you will often find a waiter ready to put your chair back under you as you sit down. Empty plates are taken away promptly and if your wine glass is empty a waiter will probably be there quickly to refill it. In the bar the staff are always on the move, taking drinks orders in several languages and delivering beverages to your table. During the day the pool area is patrolled by bar staff to take your orders for refreshments as you lie soaking up the Canarian Sun. And all that with a smile too.
As far as Evening entertainment is concerned there is a resident house band who have quite a wide musical repertoire. Most nights there is also a special live act on. We saw a group of 4 Tenors singing operatic and popular classics, a Chinese acrobatic act who did amazing things with plant-pots, a magician-come-illusionist with a comic twist and a head for numbers, and a Salsa-Flamenco fusion band who performed the Eagles’ song ‘Hotel California’ with an accompanying Flamenco dance!
Regards value for money, the standard of food and accommodation provided is I think good value. As there is no all-inclusive option on offer at this hotel you will of course have a bill to settle for all beverages, lunches, snacks etc.. Prices of alcoholic drinks are certainly not cheap, but amounts are best described as very generous, a measure of a short being equivalent to a quadruple measure in a bar in England. Prices of wine at the hotel restaurant table are roughly the same as you would pay in a restaurant in the UK. On the subject of money, there is a no-cash policy at the hotel, so you can charge all the extras to the room and settle the account at the end of your stay. That’s an arrangement we preferred, but it may not suit everyone.
The resort of Playa Del Ingles is dominated by Hotels and Holiday apartments, but has a substantial degree of residential housing also. There is no true centre to the resort and no real history to speak of. There are however more than a dozen shopping centres of various sizes spread across the Playa Del Ingles area, 4 of which are within easy walking distance of the Hotel. The largest of these centres is the ‘Yumbo’, which offers many shopping attractions during the day and a lively entertainment scene at night. A ‘Hiperdino’ mini-supermarket is located just a few yards from the Hotel entrance, where you can buy English papers and magazines, toiletries and the essential bottled water. For some designer label shopping visit the 3 centres in the south of the area of Meloneras, near the lighthouse, visible across the sand dunes from the hotel. If you wish to venture further afield there is a local bus service which stops right outside the hotel entrance, and there is a taxi rank there also. You can go anywhere in a taxi in Playa Del Ingles for about 6 Euros. The Island is not that large, so you can visit the capital, Las Palmas, on the North of the Island easily in a day.
Now what about the negatives? There has to be negatives.
The first is the dining arrangements. There are 2 sittings for dinner, one at 6.30pm and another at 8.30pm. You are assigned your sitting time when you check-in at the hotel and must stick to this throughout your stay. Although this didn’t cause us any problem I am sure that some may wish to choose their own time of eating rather than have it decided arbitrarily by the hotel reception upon your arrival. The reason for the two dinner sittings appears to be that the buffet restaurant is just not big enough to accommodate all the guests at the same time. This can become evident at breakfast time, when it may be difficult to find an empty table that has been set ready for use, especially if the outside terrace area of the restaurant is closed on the odd occasion when it rains in the morning, as occurred once during our stay.
The second negative is the sand which makes up the extensive area of dunes that are in view from the hotel. This sand is very fine, gets blown around by the common breeze coming off the Atlantic Ocean, and gets everywhere. I was unlucky enough to get some in an eye early in our stay and it irritated me for 2 days. If you read a book by the pool you will find it gets between the pages. It finds it’s way onto your sea-facing balcony and between your toes if you walk along the coastal path. I realise of course that there is nothing the Hotel management can do about the sand or the breeze which blows it into the Hotel grounds.
Third, it can be difficult to find a free sun-bed unless you get to the pool area early.
Also, there are only 2 English TV channels available in the guest rooms, being Sky and BBC World News channels. There are non-news German and Spanish channels available, so why not at least one non-news English channel?
Finally there are no organised activities provided at the hotel, and it cannot be described as a family oriented establishment, as there are no children’s activities, just a small playground for the few little ones we encountered there.
All-told this is a very good Hotel, particularly for adult couples, offering a high standard of food and accommodation. It has a great location and customer service is excellent. I can recommend it.
Just a word of caution, there are 3 RIU hotels in and around Playa Del Ingles and Maspalomas which have the word ‘Palace’ in their name, so if you do decide to book this hotel, be sure to select the right one; the one that backs onto the sand dunes.

Room Tip: A sea view is well worth it
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  • Stayed: September 2013, travelled as a couple
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1  Thank APCMann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Maspalomas

Address: Avenida Tirajana s/n, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Playa del Ingles
#4 Spa Hotel in Playa del Ingles
#4 Romantic Hotel in Playa del Ingles
#7 Luxury Hotel in Playa del Ingles
#13 Family Hotel in Playa del Ingles
Price Range: £149 - £416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Diners ... more   less 
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Gran Canaria/Playa Del Ingles

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