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“As usual another Riu good hotel”

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Hotel Riu Palace Maspalomas
Ranked #7 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“As usual another Riu good hotel”
Reviewed 16 June 2014

Having been transferred to the Maspalomas version of the Riu Palace as the Meloneras resort was shut for refurbishment (our usual hotel for Gran Canaria), we had reservations as to whether we would like to stay in the more busy and bustling Playa del Ingles. But we have to say that this holiday was just great.

The hotel, as usual for Riu, was clean and looks good, although the wooden decor was slightly a more dated look than Riu's new purple look at the ClubHotel variant. The rooms were excellent and as usual the team of cleaning staff for the rooms are literally what makes this hotel work. They are outstanding and deserve a lot of praise from the management. Important note and tip: as with all spanish hotel chains the mattresses are so hard. So ask at reception for a Tempur mattress replacement - lovely and comfortable and so much nicer than two weeks lying on a piece of hardboard.

Definately try and get a room between 1066 and 1060 if a sea view is not an important criteria. Although the view of the pool is compromised on these numbers, the balconies are MASSIVE and the sun is there all day right up to 6.30pm during May.

The restaurant was good with pleasant staff. Special mention to the waiter Enrique, who always had a smile and was always on hand. The food was on a weekly rotation, so if staying for more than one week, it can get a little boring. Plenty of it, just the same menus week on week. One BIG gripe however was the fact that, as is usual with Riu, the French, Germans and Italians are catered for with their own style food, the Brits are left to their own devices and once again some nationalities firmly believe that it is their right to push into a queue. But hey ho, nothing unusual there. Also might I suggest to the management that when offering a cheese platter, whilst Canarian cheese is lovely, Bavarian Blue is OK, Parmesan for the Pasta and Brie etc is mandatory, but why no Cheddar! British under-catered for again.

Staff on reception were very pleasant and very helpful. Reception doesn't really cater for the masses and masses, in terms of enough seats for all now requiring WI-FI and once again - come on RIU Management - the Palace is supposed to be a spanish FIVE star hotel experience - WI-FI in the lobby only is a disgrace now and is becoming a very repetitive gripe of many a visitor. Just up the road, the IFA Catalina has WIFI throughout and that is four star. Management, you are missing a trick and seriously you MUST address this matter.

The pool areas were very comfortable indeed and there did seem to be some sunbeds available, even after the germans and french once again stake out at 5.30 to 6am in the morning. The main pool area was very quiet and relaxed whilst the second area was great, especially the jacuzzi beds - this second area seeming to be slightly more for the active swimmer.

The famous dunes white wall has sort of gone (only a small section left) now that the entrance to the dunes is being rebuilt. With the main entrance to the dunes (for all the public) going right through the middle of the hotel complex, this viewpoint has temporarily gone so no white wall photo opportunities. Currently access to the dunes and beach is rather difficult for immobile users but once the rebuild is complete it should be great (white wall sadly missing though).

We booked through Thomson and the transfers to and from the airport were not as good as previous, with a multi language coach employed now instead of a single language coach with an accompanying rep. At the airport it was a free for all and confusion with the new system of pre-checked in bag drops. Thomson (TUI) - this is too much cutting back in costs. However a special mention must go to Scott, the hotel representative, who was exceptional and deserves to go far in the future. Dedicated and always with a smile. A real pleasure to have known.

All in all, this was a good holiday and a good hotel and as regular users of the RIU experience worldwide, we would recommend this to anyone. Just sort out the WIFI - you are missing a trick.

Room Tip: Go for rooms between 1066 and 1060 - balconies are MASSIVE Ask at reception for a replacement Tempu...
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  • Stayed May 2014, travelled as a couple
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    • Service
Helpful?
4 Thank creativeuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Llanelli, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014

Have been to numerous Riu Hotels and this was exceptional. Wish there were some bars near the hotel for Spanish atmosphere although the hotel has everything you would need for a chill out. Taxi on the door step to take you most places

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Margaret D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 June 2014

First of all wanted to say that in this review I wanted to shield the staff from it because they are some of the best staff I have ever encountered. So attentive and always willing to please. They could not work harder to keep the hotel clean and our staff a pleasant one. The staff offer a truly 5 star service and can not fault them for that. Friendly and outstanding in their care.

The Hotel
The Riu Palace Maspalomas has started to age, and its not ageing in an antique sort of way but has started to look old. The outside of the hotel is splendid and truly looks like a Palace but the interiors are dated (1980s) and where they have tried to create a colonial feel it is looking tired and spent unfortunately.

The Lobby
This is the only place where you can get WiFi but that in itself isn't a strong signal and keeps failing, in todays modern world even if we are on holiday we live in a world dominated by social media and to offer the most basic WiFi connection is simply not acceptable and it needs to be improved and extended into some if not all of the hotel rooms. The decor in the lobby is in keeping with its colonial feel but the furniture and decor has started to fade and the seats really need re filling as not the most comfortable to sit on if you are there having a cocktail while trying to connect to WiFi.

Hotel Location
It is incredibly well placed right on the dunes and walking distance from the Yumbo centre so location it is one of the best placed on the resort.

The rooms
They are pleasant but not in keeping with a hotel which not only strives to be a 5 star hotel but also have started to look old. With a very distressed feel to some of the rooms there needs to be an overhaul of the hotel rooms. The beds are big, but better pillows would be a big bonus. The TV in the room is predominately German and with three English channels this is something which needs to be improved as something it would be good to watch something other than Sky News and BBC World News even if it is just for an hour or so. The rooms come complete with an in room sound system which is a wall mounted unit offering 4 radio stations, this is something even the most basic hotels can offer and you would expect the Riu Palace to be able to extend this further.

Also unless you want to have your view obscured by palm tree's or solar panals as for a room on the second floor upwards. Avoid rooms 0001 to 0012 as they overlook solar panels and not pleasant at all.

Restaurant
The staff are incredibly pleasant and so helpful so do not want to say anything bad about them as they are always cheery and always willing to help BUT the food offering could be improved. We stayed there for 14 days and we noticed that its the same food over and over again and breakfast seems to be very focused on a German market. The simple addition of decent bacon which smaller hotels can do would have made this so much better,

Krystal
This is the Riu Palace Maspaloma's flagship dining experience but albeit pleasant to sit in the entire room seemed lifeless, not even background music and the experience was sort of lost as I expected more from a fine dining experience than what was offered. The staff were so caring but Riu need to really make this element far more special as it seemed to be a quiet and less inviting version of the main restaurant.

Entertainment
No offence is intended by this, but they can do so much better, the entertainment really needed to be looked into as it was ever so slightly comical from the acts themselves having to pull the stage curtains around themselves. If a small cabaret bar has electronic curtains how can the Riu Palace not have even the most basic of equipment to ensure that they can perform. But the entire entertainment offering needs to be reviewed as it was not to a Palace Level.

Overall
I feel that this hotel has so much potential and if it was not for the incredible service offered by the staff this review would be far more blistering. The staff are outstanding and incredibly helpful, attentive and amazing and can not thank them enough. BUT Thomsons and Riu really need to revitalise the entire hotel as it is starting to age badly and the palace feel is no longer one which makes the hotel feel special.

Room Tip: Any room from the second floor upwards or ask for the larger rooms which are on the tower ends but a...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Roy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bristol
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 8 June 2014

From the first minutes of being checked into the hotel by Pablo in Reception we felt at home....Adam the amazing doorman whisked our luggage up to the room and getting rid of the solitary wasp in the bathroom!We were ushered down to the dining room so we didnt miss last call for dinner at 9pm!Each morning you can have breakfast on room service or in the open air terrace or inside dining room...breakfast was a great choice of hot and cold foods and fresh juices etc...There is no mad panic for sun beds as the two pools are so large and so many sunbeds spaced apart so you can find beds any time of the day! santiago and marcus look after the immaculate pool side and no music and very few children so very relaxing....the bedroom was spotless and cleaned every day and if needed new bedding or new towels you leave a card out...the views over the pool to the dunes and beach are stunning...in the evening there is a pianist on the terrace and then normally a show at 9,30 pm ...the motown show was excellent...the location is perfect for a 3 euro taxi ride to yumbo centre for shopping and nightlife ...and just a walk across the dunes to the beach!we hired a car and drove to the mountains and we took the local bus to the capital Las Palmas which is so beautiful...the service and attention to detail at the hotel is legendary...each day i noticed a waiter at breakfast opening the sugar packet for an elderly guest and stirring the coffee cup for her!Claudio always welcomed us in the morning with cappucinos etc..The amazing Manager often walks around noting if all is going well...The food in the evening was excellent with choices of steak lamb roast beef and roast duck!starters and desserts were also excellent...If you need more bottled water etc on the beach or in the room just across the road is a "dinos" supermarket...i brought my own travel kettle as there is no kettle in the room...Each day the hotel was spotless from Pino the maid cleaning the brass on the front doors to poolside to dining rooms to the terrace ...if there was a piece of paper on the floor it was picked up straight away....The guests return every year the hotel team have stayed there for years it is a great combination....The Maitre D Mr Benito and Mr Santana helped us move tables if we needed to...The reception team of Enlido ,Molina,Juan ,Pablo,Carina and so many more were brilliant..The waiters Deniz Pepe Jacobo Jose Balar,Monica Ami,Yuri Ayoze Idelfonso,and so many more were amazing!This hotel is perfect for a long break where you can relax every day!Congratulations to the team!!!

Room Tip: rooms overlooking the pools are great
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andyasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 June 2014

The hotel is keep very clean except the pools areas... These were quite dirty, walking just from bed to pool the bottom of my feet would be dirty, pools on the bottom a lot of dirt from trees and litter etc. There is a walk way for the public to get to the dunes going right though the middle of the hotel...I did not like this. Children are very much frown upon by the guests at the hotel..but not the staff....no balls or blow up beds allowed in pool. Pillows on bed either a long thin one or square one found both uncomfortable. Guest most old Germans or Gay male couples. Dunes are the only good thing about the location....all other areas around are poor. You have to get a taxi to meloneras for cafés, shopping etc. Its like going to a five star old peoples home on the sun. The food was very good but Some things we liked missing smoked salmon, sword fish, decent sausages for breakfast, bacon awful same as a 2 star hotel. I arrived at 11:30 at night with 11 year old son, no offer of help with cases to rooms!!....But seemed every other couple quite capable of managing their luggage were helped!...They seem to bend very backwards to please the Germans with the Germans hugging the staff, I found it quite strange place to stay. I do think they have to make it adults only hotel it's not fair for people to turn up with children at this hotel when 99.99% of the guests do not want them there. The safe was 20 euros for the week, had a late flight home no food offered on last night. A room was supplied for a showered before we left. I think if you are a very old couple or a gay male couple you should have a good time at this hotel. I booked through thomson, we did the trip on the Aphrodite...the food was good but very little shade on the boat, you could go swimming in the sea but not the caves as the weather was too bad they did point the caves out but I could not imagine any day the weather would be good enough to swim into them! Photo, key ring magnet picture of yourself on boat £20 euros. Grand Italia restaurant is great in meloneras. The staff in the hotel were very good they got my sons xbox up and running in the room in no time....it was a good job my son took it as no other children in the hotel for him to play with...not good of thomson they should warn family's. Wifi was a little slow in reception but worked!. The coffee no good here they should send one of the staff to Italy, cinnamon on the top of a cappuccino awful. Fresh fruit juice at breakfast was great loved the strawberry juice. Take a kettle and travel iron non in room. Supermarket just across the road which was quite good for bits. A lot of pickups drop offs on the thomson buses for some....even if you book a platinum hotel!

Room Tip: Try to get a room in the main building on the third or fourth floor over looking the dunes. Take ket...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LetchworthMinty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
Level 6 Contributor
186 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 3 June 2014

This is our second stay at this hotel, and yet again the service and food are of the highest standard.

Reception staff are friendly and efficient.

The choice and quality of the food on the evening buffet is excellent, this coupled with efficient service from the waiters makes for a pleasurable dining experience.
The cheese course which was provided by the waiters as a trolley service has now been introduced onto the buffet,however this is compensated by a greater choice of cheeses being available.
Many of the waiters seem to have been employed at the hotel for years, as have many of the repeat clients who seem too treated as friends.

The rooms are traditional in style but comfortable, with good quiet air con and an overhaed fan if need. There is plenty of wardrobe/storage space.
Bathrooms are roomy with a supply of good towels, the shower is over the bath, but the force of the shower is good. Shower gel is provided.
There are no tea/coffee making facilities in the room, but a minibar and safe is provided for an additional cost.
The TV has four English language channels - BBC World, Sky News, True Murder & True Films.
Email the hotel in advance and request a bed with a mattress topper - these give you a good nights sleep, however as previous reviewers have commented the sound proofing in the bedrooms is poor - this probably due to the age of the hotel.
Some rooms' views are impeded by the palm trees in the gardens,so if you want a clear view request a room on a higher floor.

Pool towels are provided at check in and these can be changed daily from the pool boy in the morning if required. There are plenty of sunbeds and parasols available around both pools and in garden areas. A drinks waiter service is provided round the pools and there is also a snack bar albeit with a limited menu is available for lunch.

Wi-Fi seems to be an issue for some, however there is a coin operated internet room (3 stations & printer at a cost of 1 euro for 15 mins) just off reception where you can access the net and speed here didn't seem a problem!

There is a mini supermarket just across the road if you want to stock up on drinks etc.

If you have a late flight home the hotel will provide you with a room in which to shower and change, which again demonstrates the standard of service given to its clients.

Playa del Ingles is not the most attractive resort on the island, (Meloneras offers more designer shopping and sophistication), however this hotel looking over the dunes is an oasis of calm and serenity, offering a high level of customer service with superb food and is highly recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MidlandsTravelg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivybridge, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 June 2014

Great hotel with very good food and facilities but the main attraction of this hotel is the staff. From the top to the bottom all are friendly and efficient. We have stayed in many hotels and usually only find this level of service in a 5 star establishment. In fact many of the features of this hotel are of 5 star quality. As other reviewers have stated however, WiFi is not good.and needs to be updated- it is only available in the reception area and is not great quality even here.

Would definitely stay again- as long as I didn't need WiFi.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Duckshooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Maspalomas

Property: Hotel Riu Palace Maspalomas
Address: Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Playa del Ingles
#4 On the Beach Hotel in Playa del Ingles
#4 Spa Hotel in Playa del Ingles
#6 Luxury Hotel in Playa del Ingles
#13 Family Hotel in Playa del Ingles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Diners ... more   less 
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Gran Canaria/Playa Del Ingles

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