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“Never again - anti-gay rude staff” 1 of 5 bubbles
Review of Sol Barbacan Hotel

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Sol Barbacan Hotel
Ranked #5 of 135 Hotels in Playa del Ingles
Certificate of Excellence
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Never again - anti-gay rude staff”
1 of 5 bubbles Reviewed 30 May 2014

Do not believe the other reviews, particularly if you're looking for a gay friendly hotel near the Yumbo Centre.

We travelled here over pride with a group of friends, some had the apartments and some had the bungalows. Although the rooms were pretty clean and well maintained they didn't come without their problems.

First though I want to tell you about the rude, aggressive and arrogant anti gay staff and hotel policies. On the day of pride there was an increased security presence at the hotel. The security made the guests feel uncomfortable and uneasy about their stay. We had arranged a small gathering of people at our room (8 already staying at the hotel, and 6 from outside the hotel). All of those people were refused entrance to the hotel because they didn't 'look family orientated'.

We proceeded to complain about the hotel to the reception and we were told in no uncertain terms that the hotel didn't support gay policies or advertise itself as a gay hotel (we never thought it did) and that our guests were not welcome in the property. We then questioned this further and we were told again that this is NOT A GAY HOTEL but a family hotel. Again we never thought it was a gay htel and we certainly didn't suggest it was.

As a result we were forced to leave the property and the rest of our holiday was ruined by feeling uncomfortable. The staff then made us feel more uncomfortable by constantly calling the room (for no reason at all) and generally making our stay unpleasant.

Other very negative factors about the hotel, unrelated to this:

- The food is the worst buffet food I have ever seen or tasted. It was dry, there was very little choice and was consistently made up from the breakfast leftovers.

- The food was empty one one night of our stay 2 HOURS before the restaurant was due to close

- The wifi would not work at any time during our stay

- The room cleaning was sub standard and dead animals were left in our shower for days

- The sofa was broken on arrival with no mention of it

- The beds were extremely cheap and uncomfortable

To sum it up. Never again.

  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank c8_ell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, 1 June 2014
Dear c8_ell,

First of all, I would like to thank you for your remarks. I am sorry to know that your stay in our hotel was not so satisfactory as we would like, and so satisfactory as many other clients have already experienced in our hotel.
Regarding to your remarks, I have to say that I totally reject you comment when you say that our policies and staff are anti-gay, we are very proud of all our clients. All our rules and policies are aimed to all our clients, we do not have any rule or policy against or in favour of any specific segment of clients, and all ofthem are aimed to ensure their satisfaction. .
In relation with your comment about your visitors who could not access to the hotel, I have to say that, in fact, many of our clients received visits, with no problem, during the same week you stayed in the hotel, but I hope you understand that we have the responsibility to ensure that clients who stay in the hotel enjoy the facilities and services they have paid for, and in some cases, we have to set rules for visits from outside, specially when, like in this case, number of visitors is almost the same that clients who are staying in those rooms. Our clients look for certain services, quality and facilities, and they pay for them, therefore, some times, we can not let that people who are not staying in the our hotel make use of those facilities, specially if other clients are disturbed by visitors.
Besides that, I assure you that security was not reinfoced in any moment, we had same security than other days and same security we have now, and that security has as main function to make sure the satisfaction of all clients of our hotel.
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818 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
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  • English first
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English first
Brighton, United Kingdom
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

The Barbacan offers large apartments (and bungalows) just across the road from the Yumbo. The balconies are large enough to sunbathe on and include 2 sun loungers as well as a table and chairs.Spotlessly clean with a well equipped kitchen, comfortable beds and large bathroom. Would recommend

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank UK10143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, 5 June 2014
Thank you for writing a review about Barbacan. We are unique in Playa del Ingles because of our, like you said, the large apartments en bungalows, all the equipment that you need and that all with hotel facilities. Thank you for recommending us. Would like to welcome you again in gran canaria.
Kind regards,
Pedro Castro
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London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Loved it! Relaxing atmosphere, very friendly staff both Guilherme and Fernando always striving to manage expectations.
The apartments are very clean and very well equipped. We were there from May 12th – weather was perfect!
Kids loved the pool and Jacuzzi. Location is just the best, local supermarkets 2 mins away from the apartment’s with a shopping centre across the road.
Beach is only 5mins drive or 10mins walking.

One small negative thing … WIFI was terrible!! In the rooms and certain areas within the lobby.

No harassment in the beach, people keep themselves to them themselves. Lots of restaurant overlooking the beach, including massage parlour and shisha lounges.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Kaymax82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, 5 June 2014
I am happy to read that also the second stay with us was satisfactory and I hope to welcome you again for the 3th time! We are improving our wifi system. Recently we installed glass fiber cables and we are testing several kinds of systems so it will be better in your next stay.
Kind regards,
Pedro Castro
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London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

We stayed here for 10 nights earlier this month.

On the second morning ground works began in the car park which was less than 15 feet from our apartment door. We waited to see if it continued and it did, so we asked at the front desk and they moved us to another location in the hotel and was much better.

The rooms are clean and all staff friendly and polite. The housekeeping team are amazing and come round many times a day to check if your do not disturb sign has come off the door.

Only let down was the WIFI, it drops in and out all the time, and when itis connected its only 254KB download limited by the hotel. It also has a signal which is very poor at best. When we moved room we resorted to paying for mobile data through our phone company instead as was just to painful to try and even send an iMessage.

Room Tip: I would advise you ask for a room on the upper levels, or if your budget can meet it go to bungalow...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank lustate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, 5 June 2014
Thank you for mentioning our clean rooms, our friendly and polite staff and the housekeeping. We are aware that our wifi system needs improvement and we are working on it. Recently we have installed glass fiber cables and we are testing several kinds of systems. I hope we can show you in your next stay.
Kind Regards,
Pedro Castro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Totton, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 May 2014

We spent a week here 3rd -10th May and had an enjoyable stay. The rooms were very clean, the staff extremely helpful. The pool was nice and clean but our week seemed to be a childrens' holiday. This is definitely more a family hotel rather than one for couples and geared up with plenty of activities for children.
The breakfast was nice and varied hot, cold and continental. The only gripe was that the bacon was very greasy and dried out under the hot lights. The coffee and tea were served as soon as we sat down which was appreciated.
Our room was over a busy road junction so there was some traffic noise to get used to but didn't spoil our holiday. All in all a good week in the sun!

Room Tip: Choose rooms away from the main entrance to avoid noise of traffic at night.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank valmarwil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, 5 June 2014
First of all, thank you for sharing your opinion. I am happy to read that the pool, the rooms, the varied breakfast and our staff where satisfactory. It is true that in the school holiday we have a lot more kids, but outside those dates it is very quiet in our hotel and I am sure you will like it. I hope to welcome you again in Barbacan.
Kind regards,
Pedro Castro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

Stayed here for a week, the hotel was stunning, 2 gorgeous pools, lovely bar. Breakfast was included and had a great selection of food. The staff were very friendly and accommodating. The cleaning staff in particular were such lovely ladies. Couldn't have asked for a better hotel for such good value.My only negative is with the actual town of Playa del Ingles, it appeared quite run down and very quiet for the time of year that we were there.

Room Tip: We had a lovely room facing out onto the pool. Great view very relaxed and quiet.
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  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Erinkate123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, 5 June 2014
First of all, thank you for writing a review, it is very important to us to know if our clients are satisfied with their stay. I am very happy that you experienced a good value and enjoyed our 2 pools, lovely, the cleaning and the restaurant. Hope to see you again in Barbacan.
Kind regards,
Pedro Castro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

Clean, spacious, well equipped apartments (in the main building) but because the hotel i U-shaped, the other side barely has sun so remember to ask for the sunny side if you wish to enjoy sunshine on your balcony. Turned out they even had a waiting list for the sunny side. We traveled with a baby and everything worked well. Wifi is really really slow, works well only in the lobby.

Room Tip: Ask for the sunny side, if you wish to enjoy the sunshine on your own balcony.
See more room tips
  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Venga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, 5 June 2014
Thank you for inform us about your experience in our aparthotel, as the satisfaction of our clients is our most important goal. Recently we installed fiberglass cables and we are testing several kinds of systems to improve this service.
Kind regards,
Pedro Castro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Barbacan Hotel

Property: Sol Barbacan Hotel
Address: Avenida de Tirajana 27, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Ingles
#5 Luxury Hotel in Playa del Ingles
#8 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sol Barbacan Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Apartments and bungalows. Renovated in 2015, it offers excellent facilities and services. Certified with ISO 14001 and ISO 9001, Sol Barbacan is an ideal destination to spend your holidays, accompanied by your family and friends, with its spacious gardens, is an oasis in Playa del Ingles. 500 m distance from the city center, 2 km from Playa del Ingles beach and golf courses, 6,5 km from Playa de Maspalomas beach, 15 km from the airport, 29 km from Puerto de Mogan, 30 km from Las Palmas, 77 km de Teror and 89 km from the Valle de Agaete valley. ... more   less 
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Also Known As:
Hotel Sol Barbacan
Sol Melia Playa Del Ingles
Sol Barbacan Hotel Gran Canaria/Playa Del Ingles

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