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“Beautiful”
Review of Sol Barbacan Hotel

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Sol Barbacan Hotel
Ranked #5 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Reviewed 22 June 2014

Great hotel.very clean,wonderful staff.life guard on duty.rooms cleaned daily.beach is 15 mins walk or 3e taxi.ask for room overlooking the pool.we stayed in 260.
Tip.ask for soft pillows.id definitely return.
Good place to eat down on the beach is roma.italian restaurant.

  • Stayed: June 2014
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4  Thank gelnailswexford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this reviewResponded 3 July 2014

First of all, I would like to thank you for your 100% rating. I am happy to read that the cleaning, our staff, the rooms were satisfying. We hope to see you back again in Sol Barbacan.
Kind regards,
Pedro Castro

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300 - 306 of 984 reviews

Reviewed 17 June 2014

This was our second time at Sol Barbacan Hotel. This time we went half board as the food in the restaurant last time was amazing, we would highly recommend choosing this option as it is great value and the food was lovely. We had a 2 bedroom bungalow this time which has a private roof terrace. The bungalow was spacious and nicely decorated. The staff were all very helpful and friendly. We will be back at Sol Barbacan for our next holiday to Gran Canaria.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Melia Hotels International
3  Thank Kris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, General Manager at Sol Barbacan Hotel, responded to this reviewResponded 24 June 2014

First of all, thank you for your excellent review. I am grateful that also your second visit in Sol Barbacan was satisfying and that this time you choose the half board service. Thank you for recommending our restaurant and I am happy that you experienced a great value, as our guests’ satisfaction is our main priority. I hope to see you soon again in Gran Canaria.
Kind regards,
Pedro Castro

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Reviewed 16 June 2014

we stayed here for 7 nights, 7-14th June, on half board basis, me & my wife, my brother & his wife. found the hotel very clean, staff really friendly and food really good quality, with plenty of choice and lots of it. The hotel is centrally based, away from the beach however has 2 main swimming pools and a kiddie pool, all again very well maintained and clean. If you do want to go to the beach it would be approx 30 minutes walk or a taxi ride which is good value at around €3.00 each way. entertainment is laid on throughout the day, with the usual pool based activites and evening quiz and shows etc. also has tennis courts and boules for the more energetic. The Yumbo and Kasbah shopping centres are both close by with all their shops and bars. Clientele when we were there was a mix of mainly Dutch and Spanish with only a few British. We enjoyed our stay and would have no hesitation of staying here again

Room Tip: bus number 66 to and from the airport is €7.50 each way and stops within 500m of the hotel. (taxi is...
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  • Stayed: June 2014, travelled with friends
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4  Thank NeilC61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, General Manager at Sol Barbacan Hotel, responded to this reviewResponded 24 June 2014

I would like to thank you for your review. I am happy to read that the cleaning, our staff, the restaurant with plenty of variation was satisfying. Thank you for mentioning our well maintained pools and the entertainment. I hope to see you back again for another enjoyable stay.
Kind Regards,
Pedro Castro

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Reviewed 1 June 2014

we find sol barbacan very nice place for our holidays. Spotless place, Calm, relaxing atmosphere. We stayed for 1 week in middle of May'2014 in bungalow. Just my small complains are about WIFI not really working at all and little bit far away from beach. But 15 min walk to beach everyday just good for health!:)

Room Tip: We really liked bungalow. Very good eqiupmented for self catering, Contitioners worked perfectly, re...
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  • Stayed: May 2014, travelled as a couple
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3  Thank julli2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this reviewResponded 12 June 2014

I would like to thank you for your time to rate us! Regarding to the wifi, we recently installed glass fiber cables and we are testing several kinds of wifi systems to improve this service. Thank you for mentioning spotless place, Calm and relaxing atmosphere. I hope to see you again in Sol Barbacan.
Kind regards,
Pedro Castro

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Reviewed 30 May 2014

Do not believe the other reviews, particularly if you're looking for a gay friendly hotel near the Yumbo Centre.

We travelled here over pride with a group of friends, some had the apartments and some had the bungalows. Although the rooms were pretty clean and well maintained they didn't come without their problems.

First though I want to tell you about the rude, aggressive and arrogant anti gay staff and hotel policies. On the day of pride there was an increased security presence at the hotel. The security made the guests feel uncomfortable and uneasy about their stay. We had arranged a small gathering of people at our room (8 already staying at the hotel, and 6 from outside the hotel). All of those people were refused entrance to the hotel because they didn't 'look family orientated'.

We proceeded to complain about the hotel to the reception and we were told in no uncertain terms that the hotel didn't support gay policies or advertise itself as a gay hotel (we never thought it did) and that our guests were not welcome in the property. We then questioned this further and we were told again that this is NOT A GAY HOTEL but a family hotel. Again we never thought it was a gay htel and we certainly didn't suggest it was.

As a result we were forced to leave the property and the rest of our holiday was ruined by feeling uncomfortable. The staff then made us feel more uncomfortable by constantly calling the room (for no reason at all) and generally making our stay unpleasant.

Other very negative factors about the hotel, unrelated to this:

- The food is the worst buffet food I have ever seen or tasted. It was dry, there was very little choice and was consistently made up from the breakfast leftovers.

- The food was empty one one night of our stay 2 HOURS before the restaurant was due to close

- The wifi would not work at any time during our stay

- The room cleaning was sub standard and dead animals were left in our shower for days

- The sofa was broken on arrival with no mention of it

- The beds were extremely cheap and uncomfortable

To sum it up. Never again.

  • Stayed: May 2014, travelled with friends
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6  Thank c8_ell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this reviewResponded 1 June 2014

Dear c8_ell,

First of all, I would like to thank you for your remarks. I am sorry to know that your stay in our hotel was not so satisfactory as we would like, and so satisfactory as many other clients have already experienced in our hotel.
Regarding to your remarks, I have to say that I totally reject you comment when you say that our policies and staff are anti-gay, we are very proud of all our clients. All our rules and policies are aimed to all our clients, we do not have any rule or policy against or in favour of any specific segment of clients, and all ofthem are aimed to ensure their satisfaction. .
In relation with your comment about your visitors who could not access to the hotel, I have to say that, in fact, many of our clients received visits, with no problem, during the same week you stayed in the hotel, but I hope you understand that we have the responsibility to ensure that clients who stay in the hotel enjoy the facilities and services they have paid for, and in some cases, we have to set rules for visits from outside, specially when, like in this case, number of visitors is almost the same that clients who are staying in those rooms. Our clients look for certain services, quality and facilities, and they pay for them, therefore, some times, we can not let that people who are not staying in the our hotel make use of those facilities, specially if other clients are disturbed by visitors.
Besides that, I assure you that security was not reinfoced in any moment, we had same security than other days and same security we have now, and that security has as main function to make sure the satisfaction of all clients of our hotel.

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Reviewed 28 May 2014

The Barbacan offers large apartments (and bungalows) just across the road from the Yumbo. The balconies are large enough to sunbathe on and include 2 sun loungers as well as a table and chairs.Spotlessly clean with a well equipped kitchen, comfortable beds and large bathroom. Would recommend

  • Stayed: May 2014, travelled solo
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5  Thank UK10143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this reviewResponded 5 June 2014

Thank you for writing a review about Barbacan. We are unique in Playa del Ingles because of our, like you said, the large apartments en bungalows, all the equipment that you need and that all with hotel facilities. Thank you for recommending us. Would like to welcome you again in gran canaria.
Kind regards,
Pedro Castro

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Reviewed 28 May 2014

Loved it! Relaxing atmosphere, very friendly staff both Guilherme and Fernando always striving to manage expectations.
The apartments are very clean and very well equipped. We were there from May 12th – weather was perfect!
Kids loved the pool and Jacuzzi. Location is just the best, local supermarkets 2 mins away from the apartment’s with a shopping centre across the road.
Beach is only 5mins drive or 10mins walking.

One small negative thing … WIFI was terrible!! In the rooms and certain areas within the lobby.

No harassment in the beach, people keep themselves to them themselves. Lots of restaurant overlooking the beach, including massage parlour and shisha lounges.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
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4  Thank Kaymax82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this reviewResponded 5 June 2014

I am happy to read that also the second stay with us was satisfactory and I hope to welcome you again for the 3th time! We are improving our wifi system. Recently we installed glass fiber cables and we are testing several kinds of systems so it will be better in your next stay.
Kind regards,
Pedro Castro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Barbacan Hotel

Address: Avenida Tirajana 27, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Ingles
#4 Luxury Hotel in Playa del Ingles
#8 Romantic Hotel in Playa del Ingles
Price Range: £88 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Barbacan Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Apartments and bungalows. Renovated in 2015, it offers excellent facilities and services. Certified with ISO 14001 and ISO 9001, Sol Barbacan is an ideal destination to spend your holidays, accompanied by your family and friends, with its spacious gardens, is an oasis in Playa del Ingles. 500 m distance from the city center, 2 km from Playa del Ingles beach and golf courses, 6,5 km from Playa de Maspalomas beach, 15 km from the airport, 29 km from Puerto de Mogan, 30 km from Las Palmas, 77 km de Teror and 89 km from the Valle de Agaete valley. ... more   less 
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Also Known As:
Hotel Sol Barbacan
Sol Melia Playa Del Ingles
Sol Barbacan Hotel Gran Canaria/Playa Del Ingles

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