We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Knocking shop disguised as modern hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
AxelBeach Maspalomas
Ranked #8 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Reviewed 5 April 2014 via mobile

Stayed 1st 3 nights on our holiday & generally impressed with the hotel. However they have strange door notice which include one to invite anyone to come into ur room. So be careful what u put out on ur door or get any Tom Dick or Harry knocking on ur door. The major fault however is there is no sound proofing between rooms, so if you have a neighbor who is viagra bunny on speed, then expect to hear every groan & banging all night! We try ask to change room but got refused. Shame because otherwise this will be a nice place & not just a knocking shop.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank hidden_tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 8 April 2014

Dear Guest,

First of all, I would really like to thank you for your opinion and the time you have spent on it. In Axel Beach Maspalomas, we always try to improve our services so that our customers can enjoy the hotel and its facilities.

I would also like to apologize if your room was not as your expectations, but we put the reception staff at your disposal for any issues during your stay 24h a day, they will be more than happy to find a solution for that problem and make your experience exactly as you expected.

At the same time, we will take note of your comments, that we hope to remedy soon with the aim to further improve our quality and service.

I hope you can give us a second chance and we can see you soon with us at any of our Axel Hotels.

Best regards,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,642)
Traveller rating
Traveller type
Time of year
Language
  • More languages

661 - 667 of 1,642 reviews

Reviewed 4 April 2014

We have just had our third trip to Axel Beach, following on from three when it was Liberty, obviously the staff that stayed on know us and make us feel very welcome, and the new Axel staff, i.e.Alex also made us feel welcome, the rooms are basic but more than adequate for a week's holiday, the pool is disappointing in that it is not heated, and the free wifi needs a boost, but breakfast and bar service are great, Carmelo and Javier are stars. there is a girl who works the bar in the afternoon and her name escapes me but she is a rockstar ;o) We are going back in June for a week and are looking forward to it, it is our go to place for a week in the sun not too far from the UK.

Room Tip: We like the road side rooms because you get the evening sun and it is not that noisy at all.
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LpoolEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 8 April 2014

Dear Guest,

Thank you for your great comment about Axel Beach Maspalomas!!
i'm pleased that you been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers.

We look forward to seeing you here again in the not-too-distant future.
Thank you too for comming!!

Best Regards,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

Pros:
1. Good location, not far from Yumbo Center, but not very close either.
2. Reasonably priced, but you need to find a really good deal, I got around EUR 55 per night despite on most of the websites it was about 110.
3. Free wifi;
4. Big pool and great service at the bar and restaurant;
5. Big rooms (bedroom and living room), balcony and clean.
6. Room cleaning up to 16-00, very comfortable for late sleeping.
7. Towels are provided at the pool.

Cons:
1. Difficult to find as it is not on Avenida Tirajana as it seems on the map. That side of the gotel is locked and need to enter from the other side, so if you do not know you will make a big hook walking around.
2. No parking provided, need to search for a free parking, but depends on the time of the day/night, if you are lucky you can get one just in front of the entrance;
3. The street side is very-very-very noisy. Not possible to sleep with windows open. For additional EUR 15 per night can upgrade to the pool side that is very quite.
4. Wifi is extremely slow, I have not seen such slow wifi in my life;
5. The pillows are very thin and do not seem in good condition as well as the towels. Very disappointing.
5. Windows are soundproof, if closed no any noise from outside, but the walls are not. Noise from the corridor and rooms around (side, under and above) is heard all the time.
6. Cleaning staff in the corridor make lots of noise starting early in the morning, as well as talking to each other on entire corridor.
7. Some staff a the pool make lots of noise and run around - disturbing.
8. No slipers provided unlike in Axel Barcelona.

All in all not bad experience, reasonably priced (if you find a good deal), but cannot compare to Axel Barcelona in terms of quality, much lower level.

Not all rooms have double bed, some of them are joint singles.

Room Tip: room 308 had a double bed, but on the street side. room 405 had 2 singles, but on the pool side.
See more room tips
  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Dmitri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 3 April 2014

Dear Guest,

We are really pleased that you stayed with us during your last visit in Maspalomas. Thank you so much for your great opinion.
We have taken note of your comments and hope to remedy soon, in order to improve our quality and service. Our staff is 24h at your disposal to help you enjoy each option that the island can offer you.

We really appreciate your time and your opinion.

I hope to see you soon in Axel Beach Maspalomas or at one of our Axel Hotels around the world.

Yours Sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

Stayed in Axel Beach in March 2014. Really enjoyed my stay there. The staff were really friendly. Rooms were cleaned every day and its located pretty close to all the amenities (beach, Yumbo). Looking forward to going back again soon.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dixie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 2 April 2014

Dear Customer,

We are grateful for the great reviews and the trust you have placed in us as Axel Maspalomas Beach.
We always try to offer the best service and quality to our customers and we are thrilled that you appreciate our efforts, please, we invite you to repeat with us and be part of Axel Hotels.
Hope to see you soon.
Best Regards,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

Very friendly reception staff, excellent room cleaners, good breakfasts, good rooms with kitchenette and shower room, and very comfortable bed. Pool and lounge areas fine, but a welcome drink and a happy hour from 6-7 would brighten things up a little in the dead hour between beach and dinner. Good location and a great place for showing off the body beautiful ;-)

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank vanartus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 3 April 2014

Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Beach Maspalomas or at our Axel Hotels in Barcelona or in Berlin.

Yours Sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

Of course it opened in 2013 and is not exactly at the same level as the other Axel Hotels concerning the comfort of the rooms, this is an old Maspalomas hotel that has been refurbished, but not in the Axel normal references such as Berlin for insance. But it is well situated and the staff est extremely customer aware, and so friendly from reception to the bar and the maids everybody is PERFECT. Morning breakfast is very nice also.
The pool is not heated and water is sooo cold! But the jacuzzi is at right temperature. Just a few improvements and it will be a great adress. One suggestion, please have in the appartments one minibar AND the fridge because if you want to buy a few groceries, no place in the fridge!!
Otherwise we loved and enjoyed our 10 day stay!

Room Tip: It is worth to have a room poolside, on the other side the quite noisy main street leading to the pl...
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BALOONRIDER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 3 April 2014

Dear Guest,

First of all I would like to thank you for staying with us during your last visit in Maspalomas. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor. Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us.
We have taken note of your comments and hope to remedy soon, in order to improve our quality and service

We hope to see you very soon,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

We had a very genuine and warm welcome. Comfortable and fairly large one bed apartment. Daily cleaning with clean towels daily and regular sheets change. Pool area very well maintained with chilled music. Breakfast was good quality and served until 11, we noticed a reasonable number of single people so may be worthwhile Axel considering a communal table if single people or others wish to chat over breakfast. I hope the roof top bar is open on my next visit! Highly recommended.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RowntreeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 31 March 2014

Dear Guest,

Thank you so much for your great opinion!!
We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services.
We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels.

Million thanks,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa del Ingles
0.2 mi away
Occidental Margaritas
Occidental Margaritas
#18 of 134 in Playa del Ingles
5,077 reviews
0.5 mi away
Gold By Marina
Gold By Marina
#1 of 134 in Playa del Ingles
1,586 reviews
0.6 mi away
Bohemia Suites & Spa
Bohemia Suites & Spa
#3 of 134 in Playa del Ingles
1,453 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas
#7 of 134 in Playa del Ingles
1,677 reviews
2.3 mi away
Melia Tamarindos
Melia Tamarindos
#5 of 19 in San Agustin
1,837 reviews
28.3 mi away
NH Imperial Playa
NH Imperial Playa
#4 of 44 in Las Palmas de Gran Canaria
707 reviews
Show Prices
Show Prices
Show Prices

Been to AxelBeach Maspalomas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about AxelBeach Maspalomas

Address: Avda. Tirajana no 32 | Entrance by C / Timple, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Beach Fitness Centre with Gym / Workout Room Kitchenette Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Playa del Ingles
#5 Spa Hotel in Playa del Ingles
#12 Romantic Hotel in Playa del Ingles
Price Range: £61 - £307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AxelBeach Maspalomas 3*
Number of rooms: 92
Official Description (provided by the hotel):
The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , LoveHolidays, TravelUp, Prestigia, Travel Republic (UK), Booking.com, TripOnline SA, Expedia, Hotels.com, HotelsClick, Ebookers, getaroom.com, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your AxelBeach Maspalomas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
AxelBeach Maspalomas Gran Canaria/Playa Del Ingles

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing