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“brilliant place to stay”

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AxelBeach Maspalomas
Ranked #8 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Reviewed 5 June 2014

Just returned from this hotel and was excellent clean tidy and very friendly staff especially pancho the night receptionist . And it was near the night life the yumbo centre good bars restaurants and entertainment

Room Tip: All rooms are excellent
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  • Stayed: May 2014, travelled solo
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 10 June 2014

Dear Guest,
We are really pleased that you stayed with us during your last visit in Maspalomas. Thank you so much for your great opinion.
We are really near of Jumbo and your opinion about our location is very helpful for us, but specially for other Trip Advisor visitors.
Our staff is 24h a day at your disposal to help you enjoy each option that the island can offer you.
We hope to see you very soon here again with us.
Best Regards,
Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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639 - 645 of 1,642 reviews

Reviewed 2 June 2014

We really enjoyed our stay at the Axel Beach apartments in playa Del Ingles over the easter break this year. We were there for a week and found it convenient, comfortable and good value. it is so much better than when it was Libertys! Everything was great except perhaps the strange access arrangements-only one entry and exit in and out of the hotel!

Room Tip: rooms with a pool view would be more attractive than looking out onto a main road
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  • Stayed: April 2014, travelled as a couple
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1  Thank hmparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 3 June 2014

Dear Guest,

First of all I would like to thank you for staying with us during your last visit in Maspalomas. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor. Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us.
We hope to see you very soon,

Cristina Cañas
General Manager
Axel Beach Maspalomas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

The second visit here!
I had a really nice stay again at the AxelBeach Maspalomas holiday residence.Location is excellent,easy to get and in a good area Yumbo.
Breakfast was good.App was very clean.Are cleaned daily,towels and linen change.I would rate this place as a high level standard of app living with a nice touch of some luxery that comes out of great service and I highly appreciate on holiday is that I did not have to care of cleanliness at all.Everything was spotless and even the kitchen with dirty dishes were cleaned up daily!
Plus staff was friendly,helpful and attentive.
A big and specially thanks to Pancho(Francisco)!!!
I also tkank you very,very, Cristina,Mirella,Mari Del Carmen,Natasha,Carlos,Alex 1,Alex 2 !
I will be visiting again,would highly reccommend the hotel for leisure stay!

Room Tip: Rooms with pool view!!!
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  • Stayed: May 2014, travelled with friends
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Thank Mayvirgil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 3 June 2014

Dear Guest,
Thank you for your great comment about Axel Beach Maspalomas!!
I'm pleased that you been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers.
We look forward to seeing you here again in the not-too-distant future.
Thank you too for coming!!
Best Regards,
Cristina Cañas
General Manager
Axel Beach Maspalomas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

Have been going to Gran Canaria every year for the past 11 years and have stayed here a few times (some when it was the Liberty). It is by far the best hotel i have stayed in. Since Axel Beach took over they have made some great improvements. You can charge drinks and food to your room and pay when you leave. Pool is very nice with relaxing music, staff are very helpful and friendly and free wifi throughout the hotel is handy. 2 minutes walk to the Yumbo and a supermarket at the end of the road. Good sized rooms and they are cleaned every day at a reasonable time.Definately will stay here again.

Room Tip: I prefer the street side cos i like to people watch while sipping drinks on the balcony. Music is pl...
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  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank skg68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 2 June 2014

Dear Guest,

First of all I would like to thank you for staying with us during your last visit in Maspalomas. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor.
Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us.

We hope to see you very soon,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

... Great place to stay... room apartment style with separate bedroom, sitting room with tv and kitchenette.... had a pool view... probably worth the extra... kitchen had everything you would need... although the fridge is a little small... it still worked out fine...
Pool area is very nice.. staff is great... all in all a good choice.... Just remember that this is a hotel which is part of a German group... so you will find a lot of guys from Germany...
But the best aspect is that it is so very close to the Yumbo Center... just about 3-4 blocks.. which I handled without much problem several drunken morningins about 5 am...

  • Stayed: May 2014, travelled solo
    • Value
    • Location
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Thank caserj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 2 June 2014

Dear Guest,

First of all I would like to thank you for staying with us during your last visit in Maspalomas. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor.
Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us.

We hope to see you very soon,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

2nd visit to the Axel beach in Gran Canaria & not sure as of yet wether i will return. Had 1 week booked witha pool view room & confirmed on the same day of arrival that everything would be in order - IT WASN'T!! Arrived to be told the only room they could offer us was on the 1st floor overlooking a tacky tennis corn - ok if u looked sideways with a binocular glass u could see the pool but still, i specifically asked for a high floor overlooking the pool so we could absorb all the atmosphere of the pool parties etc. The manager wasn't available to speak to us as their was a pool party in place & she was busy so we agreed we would stay the 1st night in this crappy room. Following day we were moved to a better room but i had a bad taste in my mouth because of this lack of customer service from the previous evening. Anyway, to cut a long story short we had enjoyed our well deserved holiday (even tho for a Gay orientated Hotel - their wifi connection was crap, slow,etc) & in my opinion the Axel Beach lacks personality - yes the facilities are good but its quite a cold atmosphere - So maybe next Pride i'll do what everyone else seems to do & save money, sacrifice a bit of luxury and go for a 'cheapie' hotel.

Room Tip: Middle Hotel - higher rooms are the best
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  • Stayed: May 2014, travelled as a couple
    • Value
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1  Thank Blennerhassett2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 3 June 2014

Dear Guest,

First of all my sincere apologies for the inconvenience caused, I've seen that was resolved the next day.
We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.
I hope to see you soon in Axel Beach Maspalomas or at one of our Axel Hotels around the world.
Yours Sincerely,
Cristina Cañas
General Manager
Axel Beach Maspalomas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

We just returned from this Axel where we stayed during the gay pride week.
We comme go bacl home on sunday 25th May.

Positives:
The hotel is located 2 minutes walk from the Jumbo.
The apartment is nice, spacious and clean.
The views to the pool are beautiful.
The staff is very friendly.
Modern gym and well-equipped.
Masseurs and massage are good.
WIFI rooms is perfect, no break during the week.

We are very happy with all the entertainment around the pool all the week.
It is important to say that the externals speakers and DJ are excellent, as other events of gaypride ...

Negatives :
The pool and the jacuzzi are not hot.
The small steambath doesn't work.
WIFI at the pool is very bad.
Flowers missing in some flower pots are empty.

No security for your luggage, beware !
The last day, we left our luggage at the reception because our flight left in the evening.
We stayed all day at the pool because there was a big pool party (with possible access for everibody got tickets)
First, we were surprised because we don't receive a ticket for our 4 luggages.
Second things, In the evening when we wanted to get the our suitcases, we were surprised because it was moved to a other place! The receptionist accompanied us there and what a shock to see that the door of the reserve was wide open to everydody !
At this time the receptionist told us: "help yourself ..."
We could have taken other bags or somme bad people can steal ours during the day ..
This lack of security is a pity and management must change it urgently !

For the rest everything was OK for this week, and big thanks to all the staff.

  • Stayed: May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank pscsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this reviewResponded 16 June 2014

Dear Guest,

First of all I would like to thank you for staying with us during your last visit in Maspalomas. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor.

We are really near of Jumbo and your opinion about our location is very helpful for us, but specially for other Trip Advisor visitors.

We are happy you enjoyed our pool view room, our great massages and gym.
As you know, our staff is 24h free to solution any problem you have, nothing is more important to us than well being of our customers.

For your negatives comments, first of all thank you for your review and I want to apologize for an atypical situation that has lived in our hotel, I must say that we have already taken action in this regard to don´t have any other problems like this.

I can only tell you, to please give us a second chance, which I'm sure will not disappoint you this time.

Again sorry for what happened, yours faithfully,

Cristina Cañas
General Manager
Axel Beach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AxelBeach Maspalomas

Address: Avda. Tirajana no 32 | Entrance by C / Timple, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Beach Fitness Centre with Gym / Workout Room Kitchenette Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Playa del Ingles
#5 On the Beach Hotel in Playa del Ingles
#12 Romantic Hotel in Playa del Ingles
Price Range: £62 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AxelBeach Maspalomas 3*
Number of rooms: 92
Official Description (provided by the hotel):
The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more   less 
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Also Known As:
AxelBeach Maspalomas Gran Canaria/Playa Del Ingles

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