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“By far and away the best place we have ever stayed in in GC”

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AxelBeach Maspalomas
Ranked #10 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Manchester, England, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“By far and away the best place we have ever stayed in in GC”
Reviewed 30 July 2014

This place has got it sussed!

The apartments are 'boutique' but spotless, and serviced daily. The pool area is large, chilled, piped DJ music and attended by bar boys, and never had a problem getting beds, although not always with shade which was required.

The rooms were very well sound-proofed, we were upgraded free of charge to a poolside view and once our doors were shut you could here a pin drop inside.

The were one or two minor problems. However, as the were so swiftly and professionally dealt with (gracias Alejandro por su ayuda) I really don't need to go into detail.

We even contemplated changing our Christmas accommodation, but the price was unexpectedly very high!

In short, from now on, this will always be out first choice of hotel when considering GC.

Room Tip: They are all good, just ask for non-smoking
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 1 August 2014
Dear Guest,

Thank you so much for your great opinion!!
We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services.
We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels.

Million thanks,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (252)
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English first
Carlisle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2014

2nd time at Axelbeach Maspalomas. The staff, service, rooms and facilities were a good standard and found everything to be working fine and rooms spotlessly clean. The only thing that spoilt the holiday was the VIP Pool party on the Saturday. Local people flood the hotel, blow their whistles and try to dance. While this does not bother us too much, the paying guests are then moved into a corner, not allowed to use the facilities that are part of the holiday (hot tub and sauna), ignored by the bar staff for the day, and trying to get to the bar is a waste of time.The service that had been great until that point dissapears for the day while the hotel staff pander to what appears to be spoilt party goers. The hotel reception area has bouncers on the door who stare at you as you go past and then patrol past you as you try to relax on your sun lounger. Trying to relax and enjoy yourself while a bunch of drunks whistle at you and shout comments is impossible. The party goers then stagger out of the hotel throwing all their litter around the hotel grounds and down the street. A few days later I was really annoyed to see one of the hotel staff/manager (ginger haired lady) telling a guest off for laughing too loudly "enjoy yourself" she said "just do it so you don't disturb the other guests"!! Funny because she didn't seemed bothered the day of the pool party, we never saw her at all that day but she was always around every other day. So 2 great weeks were soured by that one day. If our group returns we will be checking to make sure we miss the VIP Party weekend as I doubt they will stop it just because Hotel guests complain (its probably a good money maker). I would have happily paid a little extra to stay at the hotel if they didn't do the pool party as it shouldn't invade my holiday just because the hotel is trying to get more money.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 27 August 2014
Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Beach Maspalomas or at one of our Axel Hotels around the world.

Yours Sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 July 2014 via mobile

We have just arrived from a week in axel beach and have to say was pleasantly surprised. When entered our room we noticed that it hadn't been cleaned from the previous residents. We called the reception and immediately a Member of staff came up and was clearly mortified! She called down to reception and we were shown to a new room which was a pool view (these rooms are normally €20 a night more expensive) about 20mins later we were given an apology letter with 2 drink vouchers from the bar.
The rooms have been freshened up since it was liberty and looks good.
The main things for us was the bed was huge and very comfortable so much so when we arrived we went for a nap and woke up 4 hours later.
The room had air conditioning which was a god send. The free wifi was always good
The room had all the toiletries needed also including tooth brushes/paste, shavers shaving foam soap etc which was good and when we return we will not take any this with us.
The staff were also very friendly never had any issues at all they were so helpful and alway said hi.
The only downside was the prices of food/drinks and the pool bar were so overly prices we very rarely bought anything from the bar.
Definitely the best hotel we have stayed in in playa del ingles in the 6 years we have been going and can't wait to return.

Stayed July 2014
Helpful?
3 Thank Rabranter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 23 July 2014
Dear Guest,

Thank you for your great comment about Axel Beach Maspalomas!!
i'm pleased that you been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers.

We look forward to seeing you here again in the not-too-distant future.
Thank you too for comming!!

Best Regards,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 July 2014 via mobile

Have been here since the 7th July the hotel itself is great and have reviewed before. However there are a few personal issues I have. THE MUSIC:the poolside music becomes so repetitive and unbearable after 8 days I could no longer sit by the pool area. POOL PARTYS:I'm a party person and love to get involved in a good party session but when the hotel residents become second best to outside paying pool party guest there really is a problem. Would have been a better idea to have a cordoned area for hotel residents to still enjoy the spa area and have waiter service and not have to struggle through a load of pilled and sniffed up kids...
THE CLEANERS on holiday I like to go to bed when I please and get up when I please... Not possible here. The cleaners are banging on your doors first thing in the morning trying to service the apartments...even with the do not disturb sign on the door they let them selves in and I have been still asleep or in shower. It's rude it's not good and it's just unacceptable.

Ok some good points:
Staff are nice and helpful - as should be
Grounds are clean and lovely - as should be
Nice spa area
Good gym
Good food

Now the deal breaker:

THE PLACE STINKS OF RAW SEWAGE.....
I have asked cleaners and they sprits a little air freshener it's so bad you can taste it.... I won't be back again unless with a gas mask... Really we should have been offered another holiday or discount to make up for the unbearable holiday in a sewer.

Stayed July 2014, travelled as a couple
Helpful?
8 Thank Moogwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 5 August 2014
Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Beach Maspalomas or at one of our Axel Hotels around the world.

Yours Sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 July 2014

Stayed at Axel Beach for a week with a friend. Arrived early and room not ready but Carmen on reception was excellent and swapped things about so we could settle in straight away. The room was nicely decorated and clean. Bathroom was fine and things like shower gel and toothpaste were provided. Mini bar very expensive so just bought our own at a nearby supermarket. Couldn't get the air con to stay on but a fan in bedroom and main area seemed to keep the room cool. Not much English TV but you'll be fine if you can speak German! About 5 minute walk to Yumbo and 2 minutes to nearest supermarket. Pool area was lovely, no problems getting a lounger, however bar drinks expensive. The Wifi was somewhat intermittent although it was free so no money lost. Staff all very friendly and helpful. Rooms cleaned daily and looked great after they had been done. Breakfast was included in our stay and was a buffet. This was fine to get you started on your day.

Downsides.. well not many really... one thing that did make many residents go out or stay in their rooms was a beach party on the saturday. This had very loud music from 12-2000 and lots of visitors from outside the complex. We were advised this was going to happen but only the day before in the lift. If you wanted a nice day by the pool you were out of luck. It seemed to be getting a little out of control and the lady with long red hair seemed to be getting a bit stressed by the behaviour of some of the visitors. This and the occasional strong smell of sewers are the only downsides. Overall a nice stay with the staff being very helpful and friendly. Nice type of people staying who all mixed together well

Room Tip: Rooms facing pool have a better view.. other side facing road isn't the best!
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Patrickaclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 23 July 2014
Dear Guest,

We appreciate your feedback and your time in giving us the opportunity to improve our services. We greatly appreciate the confidence you have placed in us as your landmark hotel in Maspalomas.

We hope you visit us again soon.

Yours sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 July 2014

The hotel looks very nice from outside and cant fault the pool or jacuzzi. Now for the actual room.. when first arrived room smelt of sewerage which came almost every day for the 10 day stay. the Shower temperature was very tempermental.And room service either walked in on you even with private on the door, or come at 6pm with happened a few times. safe to say we wont be returning.

Room Tip: Beach about 15mins walk away. Air con in room which is a must.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 5 August 2014
Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Beach Maspalomas or at one of our Axel Hotels around the world.

Yours Sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 10 July 2014

We had been staying at Playa Del Sol before arriving at Axel Beach. Playa was cheap and cheerful, basic but you get what you pay for.

We then went to Porto Rico for a few nights before coming back to Playa Del Ingles. We checked in Axel, the receptionist was a bit abrupt but showed us to our room. Bearing in mind this hotel cost twice the price of Playa the room didn't compare in the slightest. We had requested two twin beds but it was double. The room was half the size, balcony very tight. The room was decorated in a horrible brown colour and the kitchen tiles where a complete mis mash. Bathroom was adequeate but the shower pressure and tempeature seemed to have a mind of its own! The toiletries and tooth brush etc was a nice touch. There is a mini bar in the rom but the drink prices are so overpriced.

We were given two free internet codes but unfortunately the Wifi wasn't working. One of the main selling points of this hotel was the air conditioning, (something that Playa Del Sol missed) but again, this wasn't working.

On our way out for the evening I addressed my concerns with the genteleman behind reception and he assured me all of our issues would be resolved by the time we returned.

Anyway, after a fantastic evening we returned to the room to discover everything was still broken and the beds hand't been changed. The room at this point was so warm we where both melting. I then noticed two ceiling fans, one in the living area and other in the bedroom. We tried for about 15 minutes to get them working, only to discover yet again - they where broke!

I had an awful nights sleep, my friend stayed in the bed and I slept on the sofa. The room tempeature was a joke. Anyway, eventually as the sun was rising I drifted off to sleep - three hours later there was a bang on the door. We either had to check out now (admitedly it was 12.30 - check out is at 12pm) or pay 20 euros to stay until 2.00pm. I was half asleep, tired and mardy so agreed to pay the extra 20 to stay.

I couldn't get back to sleep so we bother showered and checked out. At reception I refused to pay the extra 20 euros but agreed to cover the cost of the mini bar. The only reason we slept in was because we couldn't sleep in the first place! The lady behind reception was so unbelievably rude - it was a joke!

This hotel is a sham. It's trying to be something it's not - the hotel room directory is fancy and they have some quirky ideas (you can put a D on your day which means 'disturb' so guests can wonder from room to room) but in reality the bed wasn't right, the room was SO warm, no air con, ceiling fans didn't work and no Wifi. What did we get? A rude lady who just shrugged her shoulders.

I'm gay and only 21 - trust me, you're missing nothing. Playa del sol all the way!

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank Charlierbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 5 August 2014
Dear Customer,

Thank you for your review, I am sorry that your stay at the hotel was not to your liking.

First of all thank you for your review and I want to apologize for an atypical situation that has lived in our hotel, I must say that we have already taken action in this regard on its non-satisfaction with staff.

I can only tell you, to please give us a second chance, which I'm sure will not disappoint you this time.

Again sorry for what happened, yours faithfully,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AxelBeach Maspalomas

Property: AxelBeach Maspalomas
Address: Avda. Tirajana no 32 | Entrance by C / Timple, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Beach Fitness Centre with Gym / Workout Room Kitchenette Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Playa del Ingles
#6 Spa Hotel in Playa del Ingles
#12 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): £
Hotel Class:3 star — AxelBeach Maspalomas 3*
Number of rooms: 92
Official Description (provided by the hotel):
The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more   less 
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Also Known As:
AxelBeach Maspalomas Gran Canaria/Playa Del Ingles

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