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“Lovely hotel but playing itself down ”

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AxelBeach Maspalomas
Ranked #8 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lovely hotel but playing itself down ”
Reviewed 14 August 2014 via mobile

My review of Axelbeach is as follows
- the accommodation physically is one of the best we've stayed in for a long time, especially for the price.
- staff are exceptionally welcoming and friendly throughout the stay.
- wifi provision is good which, together with the air con in rooms, makes for a well facilitated stay.
- cleaners attend daily and are excellent. They do not bother you until you are out - contrary to other reviews.
- owing to the nocturnal pattern of fellow guests there is no rush on the pool loungers though parasol provision is a little limited.
- marketing of the hotel (Facebook and website etc) is off-putting as it creates the impression that all who stay here are the body beautiful which is not the case. Had I not been so stubborn I would have cancelled this booking based on the way it is marketed however being here I realise that it is not as pretentious as it attempts to suggest.
- on arrival in a shared shuttle I was a little embarrassed by the banners of speedo clad men on the wall of the entrance to the hotel. Can we not be a little more subtle? Do straight venues feel the need to show so vividly their preferred clientele?
- being greeted by 2 glass cabinets of skimpy swimwear and sex toys I felt was also in bad taste but perhaps I am a tad conservative/prudish.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Pulsafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 27 August 2014
Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Beach Maspalomas or at one of our Axel Hotels around the world.

Yours Sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (260)
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Frankfurt, Germany
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 August 2014

We stayed there for 9 nights and found the Hotel to be great value for money.

Upon check-in we weren't overly excited about being on the first floor with our balcony above the restaurant on the street side. We spoke to Reception and while very understanding about our concerns they were unable to move us as the hotel seemed to be full. Then after returning to the room there was a knock at the door and we were moved to another room that was on a higher floor. This was a great start to our holiday.

The room itself is enough, with a kitchen and lounge area in one room and a bedroom plus bathroom. You can tell the room has in the past few years been renovated and was clean. The kitchen had mostly what we needed but would've preferred maybe more plates and normal size bowls. It was a bit of a mashup of different plates and bowls.

Our room was cleaned everyday really well.

The Pool area was quite good. Yes its a Hetero-Friendly Hotel but we were originally worried it would be very sleazy but thankfully it wasn't. We never had a problem getting a sun bed but sometimes found it hard to get one with an umbrella. The Wellness Area was ok but very sterile, not overly inviting.

Its really close to Yumbo Centre and lots of other restaurants in the area. There is a supermarket just around the corner that we visited often to get our groceries.

My only annoyance was where the reception is located. Its not on the main street, but down a side street that started to get annoying when you were walking back from the beach or the main road. Would be great if they has a key access door or something.

The service at the front desk was always great. Whenever we had a question in English or German it was generally always answered. They were helpful with how to get to the airport, to book tours and also how to get to other places like the beaches. We were really impressed!

We can't wait to stay at the hotel again soon.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank chrisbowers85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director de Recepción at AxelBeach Maspalomas, responded to this review, 15 August 2014
Dear guest,

Thank you very much for your review. We are very happy to know that you enjoyed your recent stay at AxelBeach Maspalomas.
Hope to see you on your next vist.
Best regards

Natascha von Enzberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 July 2014

Returning visitors to GC but this was our first time at Axelbeach. The hotel itself is clean, modern and close to Yumbo. The staff were helpful especially our maid who was very obliging. Our only negative observation was that the building seems to conduct sound quite badly. If I was rating the hotel alone I would give it more but we booked based on the 'hetro friendly' policy which we had hoped would create a more neutral atmosphere - it didn't!

The pool area was basically just a forum for cruising. No one actually swam - they were all too busy checking each other out. The few times we did venture into the water all eyes were on us. We felt so conscious that we abandoned using the pool and bar area after just two days. Uninvited knocks at our door from other guests were both annoying and unnerving. Getting hit upon also got tedious. There's only so many times you can politely tell someone to go away.

To be fair to the hotel they do seem to be moving towards a more diverse client base, but if your travelling as a monogamous gay couple you may want to consider other options. Undoubtedly some will want everything Axelbeach has to offer but I have one word of advice to all ... avoid the pool party like the plague - or you may end up catching it!

Room Tip: Avoid rooms on the lower floors at the front of the building where traffic noise is at it's wors...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank 265cks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 6 August 2014
Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Beach Maspalomas or at one of our Axel Hotels around the world.

Yours Sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, England, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 July 2014

This place has got it sussed!

The apartments are 'boutique' but spotless, and serviced daily. The pool area is large, chilled, piped DJ music and attended by bar boys, and never had a problem getting beds, although not always with shade which was required.

The rooms were very well sound-proofed, we were upgraded free of charge to a poolside view and once our doors were shut you could here a pin drop inside.

The were one or two minor problems. However, as the were so swiftly and professionally dealt with (gracias Alejandro por su ayuda) I really don't need to go into detail.

We even contemplated changing our Christmas accommodation, but the price was unexpectedly very high!

In short, from now on, this will always be out first choice of hotel when considering GC.

Room Tip: They are all good, just ask for non-smoking
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 1 August 2014
Dear Guest,

Thank you so much for your great opinion!!
We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services.
We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels.

Million thanks,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2014

2nd time at Axelbeach Maspalomas. The staff, service, rooms and facilities were a good standard and found everything to be working fine and rooms spotlessly clean. The only thing that spoilt the holiday was the VIP Pool party on the Saturday. Local people flood the hotel, blow their whistles and try to dance. While this does not bother us too much, the paying guests are then moved into a corner, not allowed to use the facilities that are part of the holiday (hot tub and sauna), ignored by the bar staff for the day, and trying to get to the bar is a waste of time.The service that had been great until that point dissapears for the day while the hotel staff pander to what appears to be spoilt party goers. The hotel reception area has bouncers on the door who stare at you as you go past and then patrol past you as you try to relax on your sun lounger. Trying to relax and enjoy yourself while a bunch of drunks whistle at you and shout comments is impossible. The party goers then stagger out of the hotel throwing all their litter around the hotel grounds and down the street. A few days later I was really annoyed to see one of the hotel staff/manager (ginger haired lady) telling a guest off for laughing too loudly "enjoy yourself" she said "just do it so you don't disturb the other guests"!! Funny because she didn't seemed bothered the day of the pool party, we never saw her at all that day but she was always around every other day. So 2 great weeks were soured by that one day. If our group returns we will be checking to make sure we miss the VIP Party weekend as I doubt they will stop it just because Hotel guests complain (its probably a good money maker). I would have happily paid a little extra to stay at the hotel if they didn't do the pool party as it shouldn't invade my holiday just because the hotel is trying to get more money.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 27 August 2014
Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Beach Maspalomas or at one of our Axel Hotels around the world.

Yours Sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 July 2014 via mobile

We have just arrived from a week in axel beach and have to say was pleasantly surprised. When entered our room we noticed that it hadn't been cleaned from the previous residents. We called the reception and immediately a Member of staff came up and was clearly mortified! She called down to reception and we were shown to a new room which was a pool view (these rooms are normally €20 a night more expensive) about 20mins later we were given an apology letter with 2 drink vouchers from the bar.
The rooms have been freshened up since it was liberty and looks good.
The main things for us was the bed was huge and very comfortable so much so when we arrived we went for a nap and woke up 4 hours later.
The room had air conditioning which was a god send. The free wifi was always good
The room had all the toiletries needed also including tooth brushes/paste, shavers shaving foam soap etc which was good and when we return we will not take any this with us.
The staff were also very friendly never had any issues at all they were so helpful and alway said hi.
The only downside was the prices of food/drinks and the pool bar were so overly prices we very rarely bought anything from the bar.
Definitely the best hotel we have stayed in in playa del ingles in the 6 years we have been going and can't wait to return.

Stayed July 2014
Helpful?
3 Thank Rabranter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 23 July 2014
Dear Guest,

Thank you for your great comment about Axel Beach Maspalomas!!
i'm pleased that you been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers.

We look forward to seeing you here again in the not-too-distant future.
Thank you too for comming!!

Best Regards,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 July 2014 via mobile

Have been here since the 7th July the hotel itself is great and have reviewed before. However there are a few personal issues I have. THE MUSIC:the poolside music becomes so repetitive and unbearable after 8 days I could no longer sit by the pool area. POOL PARTYS:I'm a party person and love to get involved in a good party session but when the hotel residents become second best to outside paying pool party guest there really is a problem. Would have been a better idea to have a cordoned area for hotel residents to still enjoy the spa area and have waiter service and not have to struggle through a load of pilled and sniffed up kids...
THE CLEANERS on holiday I like to go to bed when I please and get up when I please... Not possible here. The cleaners are banging on your doors first thing in the morning trying to service the apartments...even with the do not disturb sign on the door they let them selves in and I have been still asleep or in shower. It's rude it's not good and it's just unacceptable.

Ok some good points:
Staff are nice and helpful - as should be
Grounds are clean and lovely - as should be
Nice spa area
Good gym
Good food

Now the deal breaker:

THE PLACE STINKS OF RAW SEWAGE.....
I have asked cleaners and they sprits a little air freshener it's so bad you can taste it.... I won't be back again unless with a gas mask... Really we should have been offered another holiday or discount to make up for the unbearable holiday in a sewer.

Stayed July 2014, travelled as a couple
Helpful?
8 Thank Moogwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXELBEACH M, Director General at AxelBeach Maspalomas, responded to this review, 5 August 2014
Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Beach Maspalomas or at one of our Axel Hotels around the world.

Yours Sincerely,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AxelBeach Maspalomas

Property: AxelBeach Maspalomas
Address: Avda. Tirajana no 32 | Entrance by C / Timple, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Beach Fitness Centre with Gym / Workout Room Kitchenette Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Playa del Ingles
#5 Spa Hotel in Playa del Ingles
#12 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): £
Hotel Class:3 star — AxelBeach Maspalomas 3*
Number of rooms: 92
Official Description (provided by the hotel):
The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more   less 
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Also Known As:
AxelBeach Maspalomas Gran Canaria/Playa Del Ingles

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