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“Fantastic family hotel.”

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HD Parque Cristobal Gran Canaria
Ranked #14 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic family hotel.”
Reviewed 2 July 2014

Arrived 12/06/14 for 2 weeks with my husband, 2 daughters, their husbands and four grandchildren under 4 years of age. Great flight via Thomas Cook from East Midlands. Easy through airport on arrival then a 20 minute coach trip to hotel. Luckily this hotel was the first dropoff so arrived nice and quick. Had sparkling wine and juice at reception on arrival which was a nice touch.
We had 3 separate bungalows booked and had asked them to be near each other in a quiet area. Unfortunately the 2 bedroom bungalows were on the opposite side of the pool area than the 1 bedroom ones. So us and one of our daughters were 200 yards away from our other daughter.We were next to our daughter in a quiet area but our other daughter in the 2 bedroom was next to the main pool, so not so quiet. Just be aware that if you book different size bungalows you will not be together. But this did not really spoil our holiday.
The bungalows were spacious and spotlessly clean. Nice having a full size fridge and kettle. Even though we were all inclusive it was nice to keep cold drinks in the fridge and make a coffee when at the bungalow. Good size free safe in bedroom. Nice patio with furniture and well tended gardens. Would advise to book air conditioning, as the ceiling fans were only just adequate.
Two lovely, spacious and clean swimming pools. One has pools, slide and water park suitable for young kids. The other is by the reception and main restaurant. The first one was very busy with families. Whereas the second one was not so busy but had the entertainment team there all day. Towels have to be hired from reception with a returnable deposit, so bring your own!5
The entertainment teams ( Thomas Cook and Animation team) were all fantastic and so hard working. Started at 10.30 every morning (except Mondays) and didn't stop till gone 11 at night. Games, quizzes, bingo, pantomimes, musicals, singing, dancing, kids clubs as well as jumping in the pool. They literally never stopped and there was activities for everyone of all ages. But there was no pressure to be involved. The Thomas Cook team were excellent and so friendly. Our favourites being Molly, Mark and Alice.We won twice on the bingo, winning 80 Euros!
The restaurant was light and spacious. We could always get a table inside or out for the 10 of us. Plenty of good highchairs, we needed two. The food was excellent and so much choice. We have been on a lot of all inclusive holidays and the food at this hotel was some of the best. Themed nights for food which in 2 weeks we had each twice. But there was so much choice that I hardly had the same thing twice. That is apart from the ice cream!! 5 scoops for lunch and 5 scoops for dinner with lashings of caramal sauce. Gorgeous, no wonder I put on 9lbs!! One of my grandchildren is only 7 months old, my daughter was concerned there would be little choice for him. But she needn't have worried as there was plenty for him to eat. There was also an area with children's food (chicken nuggets, etc) although my four grandchildren ate mostly from the main buffet. Get all your own drinks which you could get from the bar or serve yourself from the wine, beer or soft drinks on tap. This seemed a bit strange at first as we have normally had our drinks served, but soon got used to it and it was actually better.
Two bars, one at each pool. Again beer, wine and soft drinks on tap to serve yourself. Other drinks were served by bar staff. Watched the World cup round the bar with all nationalities which was nice, except when England lost all 3 games!!
The only complaint was the refurbishing of many bungalows which 3 days before we left completely surrounded my daughters bungalow. This meant it was noisy, smelly with workman and rubbish everywhere. My daughter complained to the Thomas Cook rep who spoke to the hotel manager and within 12 hours everything was cleared away. We also received priority boarding passes with compliments of Thomas Cook, for all of us at the airport, which meant we could walk straight past the long queue.
But besides the refurbishment, everything else was great and I would definitely recommend this hotel to all families with young children.

Room Tip: Pay extra for air conditioning. 1 bedroom bungalows are quieter. Although the whole place is not n...
See more room tips
  • Stayed June 2014, travelled with family
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Helpful?
3 Thank philjo61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (229)
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English first
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 June 2014

The bungalows were clean with all facilities. The staff were very helpfull and polite, especially rester aunt and reception they couldn't do enough for you.booked through thomas cook and their entertainment team were always there helping and entertaining. All in all a brill week.Food was good with a fair selection of meats and fish with all salads and veg.Read some reviews which were a little off putting all I can say they expect too much.Would definitely stay here again. To sum it all up. BRAVO.

  • Stayed June 2014
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank Malandmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 26 June 2014

I just want to start off by saying that the Thomas Cook plane was outdated and had no entertainment, it was cramped and staff just wanted to upsell their products. Check in at Gran Canaria airport on the return is disgusting - one desk to check people in or 15e per person to jump the que. Thomas Cook are rip-off merchants through and though!!! (this ha not effecting my review of the hotel)

2 adults and 1 x 4yr boy

Hotel

lovely uptodate hotel reception. Staff great. luggage locker and free wi-fi.

restaurant

nice size, plenty of seats. tea, coffee, water, juice, pop, etc...all on pump or machine for all inc. food was varied for our 2 weeks. italian, bbq, chinese, canarian, etc. we all found something to eat and you must be VERY fussy if you cannot. I've never found an all inc that provides great puddings, but here is just the same as all hotels.

Bar

Just outside the restaurant and by the main pool. tea, coffee, juice, water, pop, beer on tap. Had to ask for spirits, which are local only. plenty of seating and smokers not too much of a hassell. free wi-fi here too. Nice playground here for kids to burn energy off in.

Pools

Main one is very big, nice size and lots of beds round it. no probs with getting a bed and brolly. There is a shallow pool for young kids. Activity pool with the slide is great too. Shallow pool here has small slide in too for youngsters. Bar here too. Never saw snacks here!! Playground for kids here too. Free wi-fi here.

Room

Nice size lounge/kitchen. Flat screen TV (bbc1, 2 and 3 we got). Fan and all the usual for all inc or self catering - kettle, toaster, coffee machine, pots, pans, etc.. Bedroom nice size and lots of storage. Safe is 15e per week. fan and bars over window so you can keep window open during the day. I can see aircon being a plus in july/aug. We didn't have it and was barable in june. Bathroom is very small, but has everything you need inc hairdryer. Get rid of the stupid bday and you'd have more space. we got weak wi-fi signal at other side of complex. Shoudln't have got it but we did, so big bonus.

Entertainment

Mark and Mollie were great. Thomas Cook has seperate entertainment to hotel staff. Why don't they just join forces. Would be much better. Entertainmenyt during day great. Staff never pushy and varied too - shooting, archery, shufflebaord, water polo, exersize classes, games and more. Kids club was fantastic. 3 clubs depending on age. morning, afternoon and evening clubs most days, but not all. Staff great.

Free bus to beach and return

water park not worth the money...in my opinion. Annimal park well worth visit, but take own food and water as food and drink inside is expensive. get the bus, cheap and regular.

All in all a very good holiday. Yes i would go back and yes I would return. very few negatives.

message me if you have any questions!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Al_n_Vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 June 2014

We stayed in Parque Cristobal for 10 nights. We had a brilliant holiday. Relax and chill out. Very good food. Lovely pool with great music. Good animation team. Just one thing I would change - the bungalow. We didn't have air-condition, the next time I would pay and upgrade for the bungalow with air con. I will highly recommed.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Marzena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barry
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 June 2014

Stayed here on the 9th of June for one week on a self catering basis with my partner and 6 year old. What a lovely clean relaxing place, we had one of the best holidays in a long time here. Bungalows were spotless we had everything we needed to cook if we wanted to, the pools were spotless there were enough sun loungers for everyone although it was pretty quiet when we went. We stayed around the pool with the slide and splash park my little one loved it (even the adults can have a go) we didn't eat in the hotel but people we met did and said it was lovely. Drinks to buy we 2 euros each for wine,beer and pop, so not a bad price everyone really friendly and helpful the bar closes at 11pm so theres no loud nights. The bus stop is just around the corner and we used this for the bus to Purto morgan market on a Friday bus 32 and cost 12 euros each way for 3 of us. Thomas Cook charges about 70 for the same trip you can get times etc from reception you can also catch the 45 bus to Palmitos park from there a great service although they do run early sometimes so make sure your there in plenty of time. The Yumbo centre is about a 5 minute walk away with lovely places to eat, and the kasbar was a short taxi ride away about 3 euros. We had a fantastic holiday here my 6 year old didn't want to leave, neithe rdid we and the Thomas Cook experience was fantastic from start to finish. We will definatly return :)

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank leannecald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eNGLAND
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 22 June 2014

Only one fault with property will leave that till the end to start Rep in property Rob is a lovely friendly and helpful person keep good work up , the bungalow has everything you could ask for clean the furniture looked new fridge microwave etc everything you need ,safe in room had a problem with it but within ten minutes it was fixed, loved sitting out on a night to have a drink on our own patio complete with table and chairs and sun lounges . Plenty going on during the day for adults and kids bingo water polo etc . Only one PROBLEM VALERIE I was recommended this place by my daughter who lives in Gran Canaria as she works for Thomas Cook and this place would be easy for her to come and visit us to bring stuff for myself to take home for her and for me to give her stuff but when she came in with us to pick her stuff up what I had brought for her VALERIE shouted her over was very rude to her saying you not allowed in my daughter explained why she was visiting but she didn't want to know was very rude spoilt our stay in my opinion if they sold day passes then I would have bought one for my daughter to visit and bring her things to us with no problems VALERIE no need to be rude

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank THICKHEAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

Stayed 9 nights here, 2 adults and a 3 year old half board in a 1 bedroom bunglow.
Bunglows are very nice and some are being renovated at the moment. Everything is in them if your going self catering.
The food is excellent, great choice.
Loads of entertainement taking place at pool side during the day, kids disco and shows at night. There is the hotels own entertainment team and also the Thomas cooks.(You dont have to have travelled with them to avail of there entertainment). They do a great job.
Plenty of sunbeds around both pools and also 2 at each bunglow.
The complex is clean and very well maintained. Staff are friendly and the manager has time for everyone.
The place is most suited to families with children under 12
You will have a Fantastic holiday staying here.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HD Parque Cristobal Gran Canaria

Property: HD Parque Cristobal Gran Canaria
Address: C/ Hollanda S/N, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#2 Family Hotel in Playa del Ingles
#17 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): £
Hotel Class:3 star — HD Parque Cristobal Gran Canaria 3*
Number of rooms: 233
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Also Known As:
Parque Cristobal Gran Canaria Hotel Playa Del Ingles
Parque Cristobal Hotel
Hotel Parque Cristobal
HD Parque Cristobal Gran Canaria Playa Del Ingles

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