We stayed here for 1 week in May and couldnt fault the hotel except for the sun bed situation. Having stayed here once before we knew what to expect regarding the"bike shed" layout of the beds so we decided to treat ourselves and upgrade to a room with its own sunloungers. We e mailed the hotel before we booked to ask about the premium rooms (there are only 6 of these) and could they confirm that these rooms get the sun on the balcony.The hotel replied "the premium rooms get the sun most of the day" WRONG! The sun emerges onto the balcony at around 4.30 and only in one corner. The sunbeds are tucked away round the corner of the balcony and get no sun whatsoever. Even moving them results in 1 bed getting a narrow strip of sun and nothing more.When i complained to reception the guy said that ...no they dont get much sun but it was a large room with 2 tvs so that was what we were paying for.When i said we had been told these rooms do get the sun he just shrugged his shoulders and said as the hotel was full there was nothing he could do.Dont get me wrong...the room was huge with 2 settees and a chair but that wasnt what we had wanted.We therefore had to join in with getting up early to reserve sunbeds.On 2 days people complained to reception that there were no beds available round the pool which resulted in the lifeguard removing towels on unoccupied beds to accomodate them.This resulted in arguments when people returned to find their towels had been removed even though they had only just gone to lunch.The hotel was VERY busy.. mainly because the hotel bitacora had building works going on and people had been moved to the Vulcano.This also resulted in a few families with children jumping into the pool and running round much to the dismay of most people.Despite being annoyed about the room(we had paid £230 more than a standard room ) we did enjoy our stay here. I really do think the hotel should address the sun bed situation. The beds round the pool which got the sun most of the day were all taken by 6.45 and by 8.45 there were only the odd bed dotted about that was free.Nearly everyone we spoke to complained about the layout and i think its time the hotel updated and removed the canopies.
If you are willing to get up at the crack of dawn to reserve a sunbed then you will love this hotel and if any of you are thinking of a premium room to sunbathe on....forget it
- Official Description (provided by the hotel):
- Spring Hotel Vulcano is strategically placed in the nicest part of Playa de las Americas. Next to the beach, the best shopping and entertainment area and 1 km from an 18-hole golf course Las Americas. ... more less
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- Also Known As:
- Hotel Vulcano Tenerife
- Vulcano Hotel Tenerife
- Hotel Tenerife Volcano
- Vulcano Tenerife
- Spring Hotel Vulcano Tenerife/Playa De Las Americas