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“We are looking forward to our stay.”

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Europe Villa Cortes
Certificate of Excellence
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“We are looking forward to our stay.”
Reviewed 30 April 2014

We last went to Tenerife in June last summer, and we always notice how delightful Cortes looks. We have not yet stayed at, Villa Cortes but for the past 5 years my boyfriend and I have always wanted to stay there as it looks so beautiful. So this year my boyfriend has decided to treat me for my birthday to a stay at Villa Cortes in June.

I am so excited to stay here especially, as I have always wanted to stay for such a long time. I have been into Villa Cortes before just nosey inside. Knowing Tenerife as well as I do, I already know this hotel is in a fantastic Location and to be honest, its probably the best location in Americas. There are some great resteraunts and some fantastic shops so close by. I can also suggest the eatery at the back of Cortes is great. Reading some of the negative feedback regarding the bar I would totally disagree. We had no problem with the bar staff.

Really looking forward to our stay - I will let you know, how we get on :)

Although we have not yet stayed, Im finding it hard to rate the property but I will rate it a 5 for the GREAT location.

  • Stayed June 2013, travelled as a couple
    • Location
Helpful?
Thank Linzzie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this review, 14 May 2014
Dear Linzzie,
Thank you very much for your very comment about our hotel.
We hope you will reach your expectations and that you will enjoy your time in our house.
We are looking forward to welcome you next month.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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north wales
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014 via mobile

We have just returned from our ninth visit to this wonderful hotel. We love this hotel and are made very welcome by all the staff. We were lucky enough to be allocated our favourite room L5 as being a wheelchair user it gives me plenty of room to get around. The hotel manager Ricardo can regularly be seen around and about the hotel or pool area for a chat. Special mention goes to Marek who is full of information about local restaurants to visit. Didn't see Yoan the porter this time as he was on sick leave but hope to see him later in the year. Breakfast is wonderful with plenty of choice from full English to a more healthier selection. Hotel is in an excellent location and is close to the Safari Centre which has a large range of restaurants. Looking forward to our tenth visit which will hopefully not be too far away.

Stayed March 2014, travelled as a couple
Helpful?
Thank billy2wheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this review, 30 April 2014
Dear guest,
Thanks for choosing once again Europe Villa Cortés on your holidays. We are very happy knowing that you enjoyed so much you stay with us.
We are very grateful for your comment about us that you have left on TripAdvisor.
You know you are very welcome and we are looking forward to welcome you on your tenth visit.
Best regards
The management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 April 2014

Had a great stay at this hotel last week, around the lovely pool was very quiet until our last day when it was noticeably much busier as the school holidays had begun. The lifeguards were very helpful moving sun beds and beach umbrellas. Would have been nice if the pool bar staff had walked around the pool taking drinks orders.
The rooms were nice but there were quite a lot of bleach type marks on our carpet which was surprising for a 5 star hotel.
Would recommend staying here.

Room Tip: Request a pool view room
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Stayed April 2014, travelled with family
Helpful?
1 Thank georgie224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this review, 21 April 2014
Dear guest,
Thanks for such kind words. We love reading that you enjoyed so much in our hotel.
We hope to welcome you again soon.
Best regards
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kilwinning, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2014

Visited early April for 5 nights and once again we were made very welcome by all at the Villa Cortes. This hotel has become our automatic choice when holidaying in Tenerife. Facilities, rooms, decor, pool area are all fantastic. We decided on this visit to eat on a half board (breakfast and dinner) and were treated to the usual array of delicacies in the morning and our evening meals were simply superb. The evening meal is chosen from a set menu but don't be put off if considering this option when dining, although there are plenty of excellent resteraunts in the vicinity this changed daily menu will offer plenty of choice served and presented beautifully and the quality of meats, fish, vegetables etc is beyond question. We cannot wait till our next visit in June to repeat this relaxing, comfortable and quality experience at the Villa Cortes.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShaunmMcGinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this review, 21 April 2014
Dear Guest,
Thank you very much for your comment about our hotel. We are pleased knowing that you enjoyed your stay with us.
We work every day to improve the service we offer to our customers
Thank you once again and we hope to welcome you back soon in the Europe Villa Cortés.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 March 2014

Have just returned from a weeks holiday, it's our 5th stay in the Villa Cortes.
We love this hotel, staff are good at what they do... Especially the chef who makes the most amazing omelettes! Oh and the FRESH orange juice at breakfast...
We love the pool & the well kept gardens, rooms are clean & spacious with very comfortable super king size beds, which a very comfortable...( some thing unusual for Tenerife hotels!)
Looking forward to going back soon..

Only complaint, which has nothing to do with the hotel, is some of the awful taxi drivers who are rude, and over charge..we use taxis a lot, and now feel it would be better to hire a car!

Room Tip: We were upgraded to room p101, this was on ground floor with large patio over looking lovely garden...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noseypark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this review, 3 April 2014
Dear guest,
Thanks for choosing once again Europe Villa Cortés on your holidays. We are very happy that you enjoyed so much you stay with us.
We are very grateful for the detailed comment that you have left on TripAdvisor.
We are looking forward to welcome you once again.
Best regards
The management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
Level 5 Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 17 March 2014

Stayed here for a week with my husband for my birthday. Had an amazing time, Everything is good quality and the staff were really friendly. I dont under stand some of the issues other people have. Very quiet around the pool, and as everyone says a great quality breakfast, and such a wide selection. Would definatly stay again, if in the Canaries.

Room Tip: We asked for a pool view, but didnt get an upgrade, but even a view of the road was fine, didnt spen...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Claire999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this review, 3 April 2014
Dear guest,
First of all, we want to thank you for choosing Europe Villa Cortes on your holidays.
We love hearing that we reached your expectations about our hotel. It is always important for us to know your feelings as it helps us to improve our offer and services.
We hope to see you again soon in Hotel Europe Villa Cortés.
Best regards
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 6 Contributor
129 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 10 March 2014 via mobile

We wanted a nice, luxurious, hotel that would enable us to have a weeks relaxation in an area with lots of activities for the odd night out.
The hotels location is certainly spot on, paying extra for a sea view was worth it as a number of the rooms appear to be dark and with little outlook.
However we felt let down by a number of issues.
- the hotel pool staff taking tips from guests placed towels on a number of beds before any guest could get near....and a lot of these beds were never occupied.
- the spa is excellent, but I have never meet such a surly team of staff.
- charging for WiFi, nonsensical at these prices, with the free wifi speed non-existent.
- TV still has no English channels, even when it does no access to English sport, why when every bar in the island has this can they claim it's a "problem"
- the lack of enough sum umbrellas was partially solved with a delivery half way through our stay, but still not enough to go around.
- if you want real peace and no interference eat in the restaurant in the evening, the fact it was nearly empty every night meant we went out, but guests who used us told us not too, high priced and poor value we were told
These may all appear to be "small" issues but for a hotel that claims to be one of the best in the area, and is priced to match, this is simply not good enough.

Stayed February 2014, travelled as a couple
Helpful?
5 Thank OldPos1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Europe Villa Cortes, responded to this review, 3 April 2014
Dear Guest,
First of all, we would like to thank you for taking the time to write your opinion on Tripadvisor. It is always important for us to read the opinions of our guests, in our work to improve the service offered to our customers.
Finally, we are very sorry about the points that didn’t reach your expectations. We’ll definitely take all of your comments into account so we will transfer them to the right department.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Europe Villa Cortes

Property: Europe Villa Cortes
Address: Avda Rafael Puig s/n, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa de las Americas
#3 Romantic Hotel in Playa de las Americas
#4 On the Beach Hotel in Playa de las Americas
#6 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Europe Villa Cortes 5*
Number of rooms: 151
Official Description (provided by the hotel):
5* Gran Luxe Hotel, located in the south of Tenerife Island, just in front of the Atlantic Ocean, separated from the beach only by the sea promenade. Each of our rooms and suites are exclusively decorated with Mexican elements, which enhances further the personalized environment.Enjoy also our rich gastronomic offer and discover various types of international cuisine like Mexican, Bavarian, European cuisine and much more. ... more   less 
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Also Known As:
Europe Villa Cortes Hotel Playa De Las Americas
Europe Hotel Cortes
Villa Cortes Tenerife
Europe Villa Cortes Tenerife/Playa De Las Americas

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