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“Basic Apartment”
Review of Laguna Park 2

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Laguna Park 2
Reviewed 22 July 2014

The apartments are at the top on a massive steep hill which is 25 mins walk away from the beach. The rooms are very basic. The maid comes round every other day and tidies but it's not overly clean. I wouldn't like to of used anything in the kitchen as it was all falling apart and dirty. Considering the price it was ok as it was very basic but not very clean.

  • Stayed: July 2014
    • Value
    • Location
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Thank Toriwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this reviewResponded 25 July 2014

Dear Customer
thanks for your review on TripAdvisor
One of our main objectives is to maintain the best possible cleaning but if you see during your stay that something is not clean enough, it is important for us that you inform us at the same time to take corrective measures.
Kind regards

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1,122 - 1,128 of 3,022 reviews

Reviewed 20 July 2014

I have spent 1 week holiday at the end of May'14 single with 3 children. Chosen this 2star hotel because of the money reasons-cheap, read reviews, knew what I am going for... Had a good, relaxing time over there. Positives: trip advisor on spot, supermarket next door to hotel, Aqualand-water park in neighbourhood, free bus to the beach, stunning views on CCosta Adeje surroundings and distant sea view, very good food served in restaurant, kids club "midioka"In the kitchen-available:microwave, fridge, el.oven, some plates, glases, mugs, crockery... Negatives: located on a side of a hill-stairs from reception to appartments(have to carry pushchairs, wheelchair-no way), ants in apartments(not sure if every appartment)-didn't store any food in the kitchen so they didn't bother me really. Otherwise friendly staff, beautiful place... :) Furniture a bit dated but I didn't go to live there so it didn't bother me either...Great for friends, singles, couples and families with older children!

  • Stayed: May 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Low Cost Holidays
1  Thank Bogumila K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this reviewResponded 25 July 2014

Dear Customer
thanks for your comments on TripAdvisor
We are very glad you had a good stay with us. We take note of those not so good points to improve.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Me and my partner stayed here from the 5/7/2014 to 12/7 2014 . After reading very mixed reviews we were quite apprehensive . I must say we were very pleasantly surprised . We had an apartment right next to the huge spotless swimming pool area and day time bar with restaurant above it. Food was very good and varied ,staff friendly , whole place spotless . Not luxury but we didn't pay luxury prices . Only downside was all inclusive bar closed at 10.30 pm which we felt was too early . The resort is built on a steep hill above adedge . Lots of people were complaining about this big time.
We knew this before we travelled ,there is a free bus down to beach . Tenerife is hilly don't go to Tenerife if you don't like hills. !!!
Also be aware in adedge there are timeshare reps posing as council survey workers no matter what they tell you they ARE selling timeshare . Avoid them .
We would go back to leguna prk 2 again . Good value for money family resort .
The Spanish stay there so what does that tell you ?.

Room Tip: Ask for a poolside apartments otherwise it is a steep walk back and forth to pool from apartments h...
Stayed: July 2014, travelled as a couple
3  Thank Victoria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this reviewResponded 25 July 2014

Dear Customer
Thank you for your review on TripAdvisor
great that you have had good experience staying in our hotel. We greatly appreciate your true comments. We work hard to achieve the highest customer satisfaction hopefully you'll visit us again soon

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Reviewed 14 July 2014

Two members of staff were very very arrogant and confrontational. During our evening meal we were confronted by one member of the waiting staff stating we went in and out of the restaurant and this was unacceptable (we popped out for a cigarette during each course). Her attitude was appalling and such asked to speak to the manager and ended up talking to Antonio who was just as arrogant, he ridiculed my partner in front of the entire restaurant. They continued to be the same during the entire holiday (nightmare). You have to queue for a drink at the pool bar as the service is very slow and only one member of staff, thankfully we weren't there at the height of the season. Our external hard drive, money and perfume were stolen also. Do not go to this hotel. I have never written a review about anything but I felt as much people need to know about this place.

Room Tip: Do not go to this hotel
  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
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10  Thank Alison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this reviewResponded 25 July 2014

Dear Customer
We apologize if you have felt bad at some point; we are always training our staff to avoid what you describe in the comments; however it is good that you inform us of these facts while housed, we would have the opportunity to correct abnormal situations.
Best regards

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Reviewed 11 July 2014

Just got back from staying here for 4 nights. It was ok, I read a lot of reviews before we went and I was worried but Its not as bad as what it's being made out to be! It's built on a hill so it was exhausting but that was my only main bad thing about the place. Clean hotel, staff are nice. The beds were uncomfortable I must admit could do with some new beds and some double beds too! Cocktails and drinks were nice! Didn't try food as went self catering and ate out. The main thing is the hill as it's long and steep but it kept us fit!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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4  Thank dannimick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this reviewResponded 25 July 2014

Dear Customer
Thank you very much for your comments on TripAdvisor
Shame that did not take advantage of our free bus that comes and goes every day several times to the next beach.
The location of our resort also offers one of the best views of Playa de las Americas
Best regards

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Reviewed 10 July 2014 via mobile

We stayed here as self catering, rooms were clean but an absolute oven! With only one sliding door and no windows

On the second night, someone with a key decided to let themselves into our room and take all our money as well as sunglasses, ipad and aftershave before leaving and kindly locking the door behind them. which luckily made our insurance void!

On reporting this the next day we were greeted by the manager who went out of his way to shrug and blame us for not being more careful!! Thankfully the police were slightly more obliging
We asked, as a gesture if it would be possible to have some meals thrown in, not a big ask seeing as how we didn't have a cent between us! The reply we received was that if we wanted to eat we should borrow some money!

They changed our room to a slightly larger room which apparently was more secure but it took us upto half hour a time to close the front door securely.

And whatever you do don't leave a crumb on the side because if the millions of ants don't get it the cats definitely will!!!

Stayed: July 2014, travelled with friends
7  Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this reviewResponded 25 July 2014

Dear Customer
Misappropriation occurs unfortunately, and that is something that the police have to determine but everyone knows that when you are staying in a hotel you have to take basic safety precautions, safe etc. ..: We are confident no one has accused you of anything and yes we have tried to to advise
Best regards

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Reviewed 9 July 2014

Stayed here for 10 days in June 2014. I was a good hotel for several reasons:
- had a kitchenette (hob, microwave, fridge - ovens do not work/ are not in use)
- pool was big and clean
- very easy to get to the beach from here. simply walk down the main hill (not ideal for those who are not abled bodied - killer to get back up in the heat) and then walk down the slope opposite the 24hr supermarket. Took about 10 minutes.

negatives:
- cockroaches can get into the apartments (particularly as we had a room that goes down a few stairs) you do get spray for this, but it's not particularly nice to deal with them yourselves.
- food was average. only ate at the pool bar once and that was on the last day for convenience.
- cleaner doens't really do the room properly. Swept once in a 10 day stay. but changed towels more regularly.
- doesn't have any extra facilites (e.g. hairdryer, soap etc) - only supplied toilet roll, although that's better than nothing.

negatives are minor compared to the easy access and cheapness of the hotel. I wouldn't say you need 10 days in this area of tenerife as the day trips weren't that cheap.
Did the 5 hr boat trip and the 2hr jet ski trip. They're both quite good, although you get splashed like hell on the back of a jet ski, so if money doesn't matter then do not choose double jet skis. Don't buy the DVD that they offer you on the boat trip - it's rubbish for the money.
We also visited Aqualand (opposite hotel), but that wasn't really worth 22.50euros for us each as it closes quite early and there are a lot for children rather than young adults. We were recommended Siam Park (water park) aimed at young adults - but it was more money. It's best to take lunch to Aqualand as the food was soooo expensive and there were not any signs saying you couldn't take your own food.

Partner and friend did the diving trip, and although it's a long day with a bit of waiting around here and there it was very good they said. You got to touch the turtles and see lots of fish/ sting rays etc whilst snorkling. Diving gear was very easy as well as this can be a problem for light weighted people but did not apply on this trip.

Monkey beach was the best one we visited - the waves were big and good for jumping. Perhaps not best for small children as a parent you would spend all day worrying they had been swept under the big waves. For a 10 day stay i would recommend £300 spending money each person, a sum i wasn't sure about and so ended up getting money out with a worse exchange rate.

We ate at four places - going back to one three times.
the only ones i would recommend out of it was the Indian (forgotten name) and a place called Martini... both scored high on trip advisor.

Room Tip: We were in E6 - don't go in this one :P
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Sophie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this reviewResponded 27 July 2014

Dear Customer
Thank you very much for your comments on TripAdvisor
As the hotel comments regards we are grateful that you had a good stay. We take note to improve those aspects not well atended.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Laguna Park 2

Address: C/ Pais Vasco 2 | Urb Torviscas Alto s/n, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #52 of 58 Hotels in Playa de las Americas
Price Range: £50 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Laguna Park 2 2*
Number of rooms: 318
Reservation Options:
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Also Known As:
Laguna Park 2 Hotel Playa De Las Americas
Laguna Park 1
Laguna Park 2 Tenerife/Playa De Las Americas
1 Laguna Park

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