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“Nice but could be better with a few tweaks...”
Review of Laguna Park 2

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Laguna Park 2
Rhondda Cynon Taff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice but could be better with a few tweaks...”
Reviewed 6 August 2014

my honest review of this hotel. take from it what u want... if u are elderly and not very mobile dont go as the reception is at the top of the hill the club is under that and the pool and restaurant is 100metres down the hill...the food is a bit repetitive with pork and fish EVERY SINGLE MEAL. they do try and do something different with it but its still pork and fish. the staff are very nice and friendly if you are spanish or got little kids. just pleasant if you are not. except Antonio who has had a sense of humour bypass. he really is in the wrong job dealing with the public...the bedding was only changed twice and the pillows never..bearing in mind there is no Aircon..hence they started to smell..they serve silly little plastic cups by the pool and are quite happy to give you 2 little cups of lager but not 1 big one..unless you are paying...Wifi is available but only at reception......

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Glenn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this review, 16 August 2014
Dear Customer
thanks for your review:
we have a schedule for cleaning in the apartments, it is important for us that we are informed if this schedule is not met
We have a series of menus where we try to have the greatest possible variation. Our aim is to improve the services provided
best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (498)
Date | Rating
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English first
2 reviews
Reviewed 6 August 2014 via mobile

Read reviews on this hotel before going an I have to say I was so concerned , but we arrived an hotel was standard an what we expected , we didn't pay for luxury so we didn't have luxury , we went self catering , food is cheap at super market , staff seemed polite , glad we went self catering as people who were all inclusive said the food wasn't great an all inclusive isn't all that inclusive . All in all we had a great stay at this hotel , I'd go back , only downside is the 'cardiac hill' we knew about it an didn't mind it but for some people it wouldn't be suited . Pool area very clean .

Stayed July 2014
Helpful?
Thank Sianilarge21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this review, 16 August 2014
Dear Customer
thanks for your review: we like guests to spend a pleasant stay and we see that you have a good impression of our hotel. We would like to have you as a guest again. we hope to see you son
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 August 2014

We came here last year and it was - well, ok.
A grumpy receptionist seemed to head a small army of sodden Tenerifian office chaps. Deposit for this and deposit for that. Too hot to be mithered with us really
Hauling luggage down steep steps preceded our time in what seemed to be, Tenerifes answer to Butlins old chalets.
But this year, with a group of friends in tow, the return visit has seen a major overhaul in attitudes, facilities and support.
There is a lift to reduce the need to stumble down stairs with holiday laden suitcases.
There are rules banning towels being left on sun loungers. (even better when staff leave big notices by the towels, reminding sneaky holiday makers of the rules. And actively removing towels from the unfairly nabbed beds)
The rooms are fresher , well maintained and staff seem far more compliant.
Clean pools welcome weary sun-worshippers and the facilities remain, clean, welcoming and....well, very very, warm
Rock on Laguna Pk 2!!

Room Tip: Make sure you request a room with a fan
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  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
10 Thank ChrisCringle59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this review, 16 August 2014
Dear Customer
Thank you for your review. It is a pleasure for us to see how our efforts are taking consistency. Once again thanks for your feedback and we hope you return again son.
Best regards
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Sunderland, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2014

I stayed here for the 2nd time in August 2013. My partner and son with me. Apartment was clean and plenty large enough, the reception staff were always polite and smiling whatever the time of day. Mark the excursions chap was really friendly and approachable. The pool again is brilliant and huge, you certainly never felt overcrowded in it.
Secure storage area for the cases after check out and dont forget they have a complimentary shower room for you to freshen up in before you leave. The place is ideal for the 3 of us.
It was so ideal I'm having my honeymoon there this year. 23rd August through to 6th September. And the 3 of yes (yes son included) cant wait.

Room Tip: pay extra via your travel agents for a "high room" that gets you a balcony and not a patio...
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sarah b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this review, 16 August 2014
Dear Customer
Thank you for your review. We are very pleased you enjoyed your stay in our hotel. Please let us know when you return to arrange a small detail.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

I was looking forward to visiting tenerife for the first time with my girlfriend and our new son as a family, we were also joined by her sister and her 2 children, once upon arrival we went to check in at the reception and the man at reception says we were not booked in to the apartments even though we showed him all our paperwork confirming our arrival, the man at reception(raymond) was not interested in helping us as insisted we pay 50 euros each for a room for the night, we asked to speak to his manager but would not contact his manager and again was just not interested,after 1 hour we had contacted the travel company and then they contacted raymond and finally got it sorted, once we finally got settled into our room we realised that he had put us in the 18-30 section and the lock on our room was broken, asked to get it fixed and then the man came and fixed it, once away we unpacked all our stuff to then realised the lock had broken again, so he says there was nothing he could do so we had to move rooms again and pack all our stuff again, once we moved room again the next morning we woke up the place was covered in ants, was disgusting they were everywhere it was like a swarm of bees. By the weekend every apartment that was surrounding us was covered in young people partying with loud music and shouting so we demanded a move, finally got our move and asked why would they not just put us in a family section in the first place? The attitude at reception was shocking. The food in the restaurant was good ill give them that and the staff in there were all good,we were all inclusive and when you went for a drink they would not give u large plastic cups for juice etc and would only give you small but overall its far too hilly and i WOULD NOT RECOMMENDED STAYING AT LAGUNA PARK 2 !

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JohnPaterson14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this review, 8 August 2014
Dear client
We all feel much the inconveniences that you describe in your report; the fact that a reservation does not appear is not always attributable to the hotel; perhaps we would have to have solved these things before it happened but we are confident we have tried to correct. We hope to improve on the points you comment.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Playa de las Americas hotels

Peterborough, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 August 2014

We were nervous about our visit due to negative reviews which thankfully turned out to be unfounded. The apartment was clean with all the beds made up on arrival. The main bedroom was spacious and the beds were comfy. The other make shift beds were adequate especially for our children 7 and 9. The rooms could get hot at night but it doesn't state air conditioning so was to be expected. The maid came in all but 1 day and there was always plenty of towels left and the shower was hot and powerful. We did have a few ants, however, if cleaned up after ourselves quickly this solved the issue and in the rare event spray was left under the sink. The staff were all friendly and helpful, if you speak to people how you want to be spoken to it will be returned in kind. The pool was spacious and there were plenty of sunbeds, and there were games and activities laid on for the children allowing us to relax by the pool. It was a short steep hill back from the pool but again it was manageable and there are lifts. As we were self catering we cannot comment on the food and didn't go to the evening entertainment, but the odd drink we bought seemed to be well priced. It is a 5 minute walk to aqualand and a 5 Euro taxi to Siam Park. The beach was 15 min walk down the hill and the nearest beach has "wipe out" style inflatables in the sea. There is a steep hill up to the apartments, however it is quite short and is manageable and only 3 euros in a cab. Much of Tenerife is hilly so if it's going to cause problems suggest this is not the location for you. Usual noisy selfish people could cause waking in the night however this could occur anywhere.

Room Tip: Ask for a room facing towards the mountains or pool with a view. Some of the apartments had their te...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
6 Thank Sally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this review, 16 August 2014
Dear Customer
Thank you for magnificent and extensive review. Obviously you appreciate good service and personal attention. We are very pleased you enjoyed your stay in our hotel. you will always be welcome anytime you wish to come back. Many thanks again
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthenshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

not as bad as reviews suggest. good selection of food, appartments were clean, all inclusive was a must didnt spend anything in the hotel, now best of all was mark, the excursion rep, this guy was absolutely amazing, new everything, went out of his way to help and advise us, very polite funny , great sense of humour. and most importantly honest and sincere, a true gent pleasure to meet him. well done mark the best rep ever. if anyone goes to this hotel go and see mark in reception, and any problems will be resolved. andy and family from wales

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Lorna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor Q, Director de Relaciones con Clientes at Laguna Park 2, responded to this review, 17 August 2014
Dear Customer
We are grateful for your feedback and we are very pleased that you enjoyed the hotel and our personalized service. We hope you visit us again soon
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Laguna Park 2

Property: Laguna Park 2
Address: C/ Pais Vasco 2 | Urb Torviscas Alto s/n, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #54 of 59 Hotels in Playa de las Americas
Price Range (Based on Average Rates): £
Hotel Class:2 star — Laguna Park 2 2*
Number of rooms: 318
Reservation Options:
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Also Known As:
Laguna Park 2 Hotel Playa De Las Americas
Laguna Park 1
Laguna Park 2 Tenerife/Playa De Las Americas
1 Laguna Park

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