am really struggling to understand why this hotel is rated 3 star. Have just returned a day or so ago so everything is still fresh in my mind. I travel as a family group including one small child. The more I pay for our holidays the more I expect! This was a budget last minute holiday for us and far exceeded all our expectations.
The hotel is one of the friendliest cleanest places i've been to in a few years. Reception is friendly and efficient. I had requested a sea or pool view on the 3rd or 4th floor in advance by email and was pleasantly surprised to receive exactly that. We had missed our evening meal (due to a horrendous thomson transfer – 30 minutes to get off the plane, through passport control, collect luggage and get on the coach – then a 90 minute wait on the coach outside the airport waiting for the next flight to get in. Thomson – get your act in gear – totally unacceptable when the coach hotel drop offs could be done in less than 45 minutes with another 20 minutes for the coach to get back to the airport). The hotel, without prompting told us we could have a lunch time meal as a replacement for our missed meal which we opted to take on the last day before our transfer back to the airport.
The room, although clean was dated and there were a few chipped tiles on the floor and some missing from the bathroom wall. Patio furniture was white plastic and the tv was a large backed one. No kettle though for a morning coffee but the restaurant isn't far away. Now I've said all of that you can dismiss it all – as we were there patio furniture was being replaced with new plastic wicker effect sets, tv's were being replaced by decent sized Grundig flat screens, floors were being replace and rooms spruced up. All of this was being done quietly and efficiently. We only heard light drilling on one afternoon. The room was cleaned, beds were made daily and the maid was very helpful when our little man had an overnight accident. Be aware that some of the rooms in what is marked as block a on the map overlook a fairly main four lane road and this can be quite busy and noisy. We were in block b.
Everything people have said about food is accurate. Everything under the sun – obviously trip advisor reports are being read and action taken by the hotel as on three nights a curry/stew was available. There was fresh soup, pate and salad then at least three meats or fish on the show plates, a pasta and pizza station plus a carvery roast then of course the usual hotplates loaded with food. Not once did I feel the need to have chips (although available) and a rarety for the hotels that i've visited in tenerife – canarian potatoes available three or four nights per week. There was something for my little man eveyr night and for once, he was polishing his plates off. Breakfasts were equally as nice. Omlettes and fresh eggs available at the show plates plus full english and continental, cereals, fruit selections etc etc. you never go hungry. A personal choice, but I found the juices from the machines too sweet and not appealing. Drinks in the restaurant in the evening had to be purchased – water was pricey at over a euro for a small bottle but beers and wines were well priced – the house wine was drinkable and only cost 5.50 euro's. A bonus was that the hotel would recork the bottle and keep it for you until the following night.
Around the pool there were plenty of sun beds and lots of space – a good system in place re locking up of sunbeds until a respectable time stopped the majority of towel laying at stupid o'clock and a large portion of the sunbed area had full sun all day. Some hotel guests did secure where they wanted to sit by placing and leaving bags and towels in place of their sunbeds or standing there in full sun until they sunbeds were unlocked – not necessary and stupid in my opinion. Umbrella's for the first part of the week were freely available but I did notice that as the hotel became busier towards the end of our week they were becoming difficult to get. Note for hotel – could you mark perhaps three umbrellas as for use by parents for their under 12's only please – having little or no shade for a little one is not good. A note for all parents – the red tiles around the large seating area and just away from the childrens pool become exceptionally slippy with even the tiniest amount of water and exceptionally hot under foot by mid-morning – I would hope that under the refurbishment the hotel will consider replacing this floor with something better. Although both adult and children pools aren't heated by mid morning in the full sun they become comfortable. There is also a good childrens climbing frame with slide and swings.
Daytime entertainment is discreet and not overbearing. Staff make a special effort to run regular timed activities for children albeit with parent supervision but a much needed change for the younger ones. We didn't experience the evening entertainment at all preferring to take an early evening stroll into PDLA or Los Christianos and returning for an early night.
PDLA is a 10 min walk down a steady incline and Los Christianos is about a 25 minute walk in a different direction.
Now...the question is...would I return to this hotel? Yes I would if the price was right. But would I return paying full price? Possibly not. But only because at that price level there are other properties available away from the road and nearer the front. Would I recommend this hotel to others? Definitely. It is not a 3 star and is more like a 4 star.
- Official Description (provided by the hotel):
- Catalonia Oro Negro is located 500 metres from the las Americas de Arona beach, in Tenerife, close to the local leisure centre and the "Las Americas" golf club. The hotel facilities cater to the most discriminating clients, both adult and children: swimming pool for adults, children's swimming pool, children's playground, large terrace, solarium with hammocks, hairdressers and beauty salon, table football, table tennis, private garden, pool bar, live shows in the bar, Daniel's bar, breakfast buffet restaurant and more. ... more less
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- Also Known As:
- Catalonia Oro Negro Hotel Playa De Las Americas
- Catalonia Oro Negro Tenerife/Playa De Las Americas