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“Great holiday At this hotel”
Review of H10 Las Palmeras

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H10 Las Palmeras
Certificate of Excellence
Reviewed 24 June 2013

This is the second time I have speny a holiday here. All Inclusive deal was great value for money. The restaurant staff so pleasant and very helpful. Good food was to be had at any time of day,and Italian restaurant was wonderful. Although the hotel going through an upgrading at the moment it did not at any time interfere with the running of services,and you would hardly know it was going on. Our room had been upgraded and was very clean and fresh with nice bathroom. Clean linen and towels always at the ready. Only problem and really it wasnt a problem was that some guests think it necessary to await pool opening in order to reserve sunbeds,when in actual fact there are more than enough to go round. Hotel are trying to stop this by putting notices on beds not occupied. Al in all a good time spent here and I look for ward to going back again next year.

Room Tip: rooms with sea view very good higher up
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  • Stayed: June 2013, travelled with friends
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1  Thank may m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 30 June 2013

Dear guests,

We are delighted that you enjoyed your stay with us and thank you so much for your detailed review on TripAdvisor.

Our aim is to make our guests feel at home and we read with great pleasure your very positive and warm comments regarding the service we provide and regarding our staff, they will be passed along immediately! Our team will be pleased to see that their efforts made such a wonderful impression on you.
Once again we do appreciate receiving your feedback as it is enable us to continue our improvement efforts.
We hope to be your choice of accommodation on your return visit to Playa de las Américas.

Kind regards,

Ana Martin

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1,511 - 1,517 of 3,650 reviews

Reviewed 24 June 2013

Ive just got back from my stay at las palmeros. I had an excellent time. The animation team where great. idry and vincentte are very funny and good at what they do. And alba was great so kind and funny easy to chat too and fantastic with the kids My nephew loved her.just think there should have more activities for the kids because when there was my nephew loved it. The all inclusive was great best ive ever had beer on tap. get in .but some bar staff wouldnt do somethings and some would. The cleaneness was good apart from the pool toilet stinking most of time. The food was good apart from brekfast. no proper sausages but they were there at lunch.bacon was too greasy and fatty. And onion rings for brekfast yuk. But evening meals were great the best ive had in a hotel. The evening shows where hit and miss tbh. Bit too much dancing shows. The circus act was my favourite. But overall cant fault the hotel. Hopeing to come again.


THANKS damian from cornwall

  • Stayed: June 2013
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Thank damo1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 30 June 2013

Dear guests,

Thank you very much for choosing the H10 Las Palmeras and for sharing your experience, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.
Thanks and best regards.

Ana Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2013

we stayed for two weeks at end of may, reception staff helpful and polite. room very clean and kept very clean by hard working maids. a wide variety of good food kept us well fed. pool area had plenty of separate areas and beds ,but what topped my stay was the excellent vicenti,idry and laura doing the daytime activities. thank you,see you again soon ,mister roy

Room Tip: room 810 good views of the mountains
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  • Stayed: May 2013, travelled as a couple
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1  Thank 59Roy_B59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 30 June 2013

Dear guests,

Thank you so much for posting your feedback on TripAdvisor. We were very happy to read your lovely review and we are glad to know you had a comfortable stay with us
We thank you for your comments, which are an incentive for our Team members, particularly our Entertainment Team. We sincerely hope to have the pleasure of welcoming you again in the not too far future.

Regards,

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2013

Have stayed at this hotel 4 times in the last 5 years
Each time we go back there has been improvements.
2nd visit dining area updated 3rd visit Al-carte restaurant added 4th visit outside stage for entertainment.
All staff pleasant & helpful. Good location nice garden. Entertainment ok difficult to get right so many different nationalities. Entertaining staff are great with the children.
Food good nice area to sit attached to restaurant. Pool bar has food when restaurant is closed. We were all inclusive you help yourself to drinks wine beer soft drinks,spirits at bar.
Going back later this year.
Reception staff are very good if you have problem they will help.

Room Tip: Pool view quieter & sea view
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  • Stayed: October 2012, travelled with family
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Thank Raymond W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 24 June 2013

Dear clients,

Thank you very much for your comments and kind words of appreciation, addressed to our services, facilities innovations and staff.
In our mind is always the desire to satisfy our customers and our greatest satisfaction is to hear that you have spent some unforgettable days in our Hotel.
We are pleased to know that you and your family already booked a return visit for next year, we are sincerely looking forward to have the pleasure to welcoming you again in our hotel.

Best regards,

Ana Martín

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Reviewed 22 June 2013

We have just returned from 10 nights at H10 Las Palmeras, bed and breakfast, starting on the 11th June.
Location is fantastic as we where a young couple you are situated close to many bars,restaurants,shops,beaches and within walking distance of the famous strip yet still far enough away to have a quiet evening and close to public transport many bus stops near by and a taxi rank right outside. Our room was on Level 2 was adequate and provided everything you needed however the view let it down slightly as all we could see was a tree, a lower roof and part of the street however if you pay extra you can get a sea view which i would say is definately worth the extra money didnt bother paying for the remote just used the buttons on the tv dont see why you need a remote the tv is practically infront of the bed, lots of storage space for clothes and hangers. Cleaners are thorough and quick providing clean towels, new bed linen and tidying up and cleaning the room to a high standard.
The breakfast was a slight let down, bacon was horrible, sausages looked like they had been sat there for ages would be better if they had normal english pork sausages! The queue for toast was ridicolous most days and the bread was hard and stale so you had no choice but to toast it also not much variety so after a few days it becomes very repetitive. However the fruit was lovely and a wide selection of it too, also the staff within the restaurant where very helpful, polite and constantly repleshining any empty trays or glasses.
The pool area is great plenty of sunbeds and mattreses for everyone, pool is spacious and never seemed packed, went to the pool area several times in the afternoon and did not struggle to find a sunbed however if you wish to be close to the pool i would recommend getting there early. Cannot comment on the pool bar as never used it. They have 3 pool tables all seem very neglected and not level so not worth wasting money on them!
Reception proved to be very helpful,polite and friendly check in was quick and easy as was checking out and they let us store our cases in the hotel for several hours during the day of our departure which was a massive help. Overall the hotel was great and staff where great. Would definately go back and recommend to anyone!

Room Tip: Sea View is definately worth the extra money!
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  • Stayed: June 2013, travelled as a couple
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Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 30 June 2013

Dear guests,

Thank you very much for choosing the H10 Las Palmeras and for sharing your experience on Tripadvisor, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.

Thanks and best regards.

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2013

travelled to this hotel onJune 4th 2013.hotel one of the best in playa de las americas.Fantastic view of the sea.FOOD VERY GOOD WITH LOTS OF CHOISE.The only down side was the lack of seats if you wanted to watch the evening shows But would return again

Room Tip: pay the extra for a sea view
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  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
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1  Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones con Clientes at H10 Las Palmeras, responded to this reviewResponded 24 June 2013

Dear clients,

Thank you very much for your comments.
We welcome your comments on tripadvisor about your stay at our hotel. We are glad you have enjoyed. Thanking the time you spent, it would be a pleasure to welcome you again in our hotel

Thank you very much and best regards

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2013

We returned to H10 Las Palmeras in May for a week to our favourite hotel in Las Americas we booked and paid for a sea view and were allocated a refurbished room which was brilliant, reception staff were very helpful and friendly also bar and pool bar too - (they are all a credit to the hotel). Food in the restaurant was first class although very busy we never struggled to find a table.
We were to celebrate our wedding anniversary whilst on holiday and were sent fruit and champagne to our room.

Unfortunately our holiday was cut short by a serious family illness and we had to arrange alternative flights flying back home on the Tuesday.

We were treated with respect when we had to check out early and was refunded the balance of the all inclusive upgrade we had paid for (we weren't expecting this) thank you so much.

** Just one small niggle which really does need sorting out - NON all inclusive guests were helping themselves to food and drinks at the pool bar every day!!!! So what's the point of paying for all inclusive **

Looking forward to our next holiday.

Room Tip: High floor sea view - book and pay for before arriving to guarantee allocation
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  • Stayed: May 2013, travelled as a couple
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1  Thank Egypt4201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 24 June 2013

Dear clients

Thank you very much for your comments and kind words of appreciation, addressed to our services, facilities and staff.
We are very sorry for the your holidays were cut short by a family illness. We give you all our strength to face this situation, we hope this situation is better now.
Think in positive helps us to cope the difficult situatiosn in life.

Hoping the best for you and all your family,

Warmest regards from All H10 Las Palmeras Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Las Palmeras

Address: Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa de las Americas
#9 Family Hotel in Playa de las Americas
#15 Luxury Hotel in Playa de las Americas
#16 Romantic Hotel in Playa de las Americas
Price Range: £103 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Las Palmeras 4*
Number of rooms: 519
Official Description (provided by the hotel):
Located in the centre of Playa de las Américas, next to the sea and with direct access to the seafront promenade, the H10 Las Palmeras is surrounded by extensive subtropical gardens. Recently refurbished by the well-known designer Lázaro Rosa-Violán, the hotel has a bright interior design with a maritime feel, and new services such as the Asian restaurant Sakura Teppanyaki, the specialist coffee shop Mike’s Coffee and the Imagine bar. The hotel also offers a packed programme of entertainment for the whole family. ... more   less 
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Also Known As:
h10 Las Palmeras Hotel Playa De Las Americas
h10 Las Palmeras Resort
H10 Las Palmeras Tenerife/Playa De Las Americas

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