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H10 Las Palmeras
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Reviews (3,741)
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1,622
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All reviewssea viewimagine barpool areahalf boardpiano barevery nightmain restaurantbar staffplenty of choicetennis courtsjunior suitegreat holidaybottle of cavachocolate fountainevening entertainmentsea frontself service
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1,325 - 1,330 of 3,741 reviews
Reviewed 9 May 2014

Arrived back from Las Palmeras last week. This is our annual chill out for one week. No change from other visits staff particularly restaurant and bar staff. Nothing too much trouble for them always with a smile. Only fault this year and not fault of hotel. Bar across round very noisy untilnwee small hours ie 3.am . But will still return next year.

Room Tip: Ask for high floor
  • Stayed: April 2014, travelled with friends
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1  Thank may m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 13 May 2014

Dear guests,

Thank you very much for your comments and for coming back again.
We sincerely regret the disturbance during the night. As you know, our downtown location can mean extra street activity on weekends, as much as we try to contain it.
We are pleased to know that you were satisfied by the friendliness of the staff at the Hotel.
Thank you for thinking in coming back nexrt year.

See you soon

Best Regards,

Ana Matín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

We stayed here for two weeks in April and enjoyed our stay. Our room although quite compact was very comfortable and cleaned thoroughly every day. The food in the hotel was excellent and although we were all inclusive we never found the food too repetitive and the bakery and show cooking were very good. The staff were mostly very good with only a few in the dining room being quite rude especially at lunch time when it was least busy.Reception at check in unfortunately is quite chaotic and slow and gives a bad first impression of the hotel. The pool areas including the pool bar are very good as are the staff although there is the old problem of sunbed shortage with some sunbeds left with towels on for hours and the attendants not consistant in dealing with the problem. The internal bar and seating areas were very relaxing especially when having a drink before or after dinner with the evening entertainment on average very good. We will certainly return for another visit in the future

Room Tip: Try and avoid the dining room at busy times
  • Stayed: April 2014, travelled as a couple
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Thank airmilesLondonderry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 9 May 2014

Dear guests,

We thank you for your detailed review on our TripAdvisor page. All reviews, either good or bad comments, are taken in consideration by our management.
We regret that your stay with us has not been totally up to your expectations, please accept our sincere apologies, we assure you that all necessary steps will be taken to improve our services.
Thank you for your time! We would be pleased to have the opportunity to welcome you again between us when your travel plans bring you back to Tenerife!

Kind regards,
Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

This was our 2nd time staying in tennerife , this time we travelled with a small baby less then a year old ,was given a room on the 3rd floor , sea veiw . The room its self was lovely and very clean only faulta on the room is that the babys cot wasnt assembeld corrocetly and had be left half made , the tv didnt have much to offer and the door broke an wouldnt open which resulted in a handy man fixing it . The hotel im gerneral was very clean and staff were all freindly , the food however was not upto the same standard , not much of a variety and it was a game of luck wether it was hot or not , i would advice the the quality of the brekfast espcially ahould be improved , .. The cost of the hotel was actualy very reasonble stuff like the safe and drinks came alot cheaper then the other hotel last year infact we bearly spent a penny compared to the other hotel in genaral .
The pool looks very noce althrough found that the bigger pool is very cold and it has no shallow end it is basicly all deep but the smaller sized pool was perfect good tempature and very relaxing .
Entertainment was good 3 out for the 5 nights we were their

All in all i would say it is a great hotel but it is the small things that let it down . Thanks fot the good stay x

  • Stayed: May 2014
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1  Thank 4acesbro21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 9 May 2014

Dear Guests,

We would like to extend our thanks for taking a few minutes of your time and share with us the impressions of your stay in the H10 Las Palmeras in Tripadvisor, which is a very important tool for us, as it helps us to know if we are in the right direction or if there are matters where we can improve.
We deeply regret if at some moment we have failed to live up to your expectations and what you as our customer, deserve and we wished to offer.
Without any doubt, we will go on working harder in the not so satisfactory areas, we will enhance our services to avoid if possible that complaints repeat in the future.

If you ever decide to return to the H10 Las Palmeras, we are at your entire disposal.

Sincerely

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

This is definitely not a 4* hotel, you can rate this hotel with maximum 2*
Staff rude and very unprofessional, especially management and reception staff.
The hotel needs a refurbishment and all staff need good training on customer service, especially the managers.
It is disappointing for a 4* hotel not be able to provide a remote control for the tv in the room, unless you pay a deposit at reception or not to being able to borrow an iron. If you need an iron you have to hire one which costs 15 euro.
Guess what if you need a towel at the pool you need to make sure you have cash with you, as you will be charged for this as well.
Food extremely poor quality, like in a canteen.
Would only recommend this hotel only for its location, otherwise I would not go back.

  • Stayed: April 2014, travelled as a couple
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2  Thank Roxana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded 9 May 2014

Dear guests,

Thank to write your opinion on TripAdvisor about your experience.
First of all we would like to take this opportunity to apologize for the inconveniences that occurred during your stay.
Naturally, we are disappointed to learn of you rating your stay so poorly. All of us here at H10 Las Palmeras are very proud of the number of positive contributions that our guests left for us.
We are very sorry for not have achieved your expectations regarding our services

Thank you very much

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Nice hotel with friendly staff. When you book all inclusive you are given a free evening meal in the Italian restaurant. This was to die for. We would have eaten here more often as the buffet becomes a little boring. It would be worth going back , even if it was only to eat in that most amazing restaurant. The staff in there were lovely too.

  • Stayed: April 2014, travelled as a couple
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1  Thank stardust1073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPalmeras, Director de Relaciones con Clientes at H10 Las Palmeras, responded to this reviewResponded 9 May 2014

Dear guests

Thank you very much for your comments on Tripadvisor.
We are glad to know you enjoy the dinner at our italian Restaurant
We hope to welcome you very soon

Best Regards

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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