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“Amazing Holiday!!!”

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IBEROSTAR Las Dalias
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Amazing Holiday!!!”
Reviewed 22 December 2013

This was my first time to Tenerife and I am so glad we decided to stay at Las Dalias. The hotel was fantastic, rooms clean, and hotel staff very accommodating to all request. The entertainment staff led by Colin and the Pool bar staff were just simply amazing though. Gill also helped us loads with our excursions and made it all very easy for us. They made a really good holiday turn into an amazing holiday. We will 100% return next year and stay for longer. If you are looking for a great hotel with great food and even better staff this is definitely the place to stay.

Room Tip: Get a pool view room they have amazing views - request softer mattress.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Heather_Day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Las Dalias, responded to this review, 27 December 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Las Dalias hotel for your first visit to Tenerife and for the time you spent to share your feedback here on Tripadvisor; we are thrilled to read that you had an enjoyable holiday experience among us.

Moreover, we thank you for pointing out the cleanliness of our installations as well as the good gastronomy offer and the kindness of our staff, we will certainly not fail to congratulate them all on your behalf for their professionalism and contribution to make “a really good holiday turn into an amazing holiday”.

Once more thank you for making us your choice hotel when visiting the island and for your kind recommendation to Tripadvisor’s readers; it would be a great pleasure to welcome you again at your earliest convenience.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Pompano Beach, Florida
Level 4 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 December 2013

My sister and I stayed here for 3 days in early December 2013. The hotel was a good price and a good location. We decided on half-board for food. In the end, it was not the best decision. The food at the hotel was good, but there was very little local foods - maybe one or two dishes of a very large buffet. The restaurants in the local area are close and not expensive. We had some of the best paella ever at a place down the street.

For my sister, she thought the beds were too hard - I know that this is not uncommon in European hotels (compared to the US). My only complaint was that it rained all day the 3rd day and there were leaks in the ceilings in several common areas of the hotel, including in the dining room. With tile floors, it was very slippery. There wasn't too much distance between buildings, but there was no cover between the main building and our building and in addition to the rain, water was dripping off the edge of the main building into the path between.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank phsinfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Las Dalias, responded to this review, 27 December 2013
Dear Guest,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Las Dalias hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

As you well mention, unfortunately during your stay there has been one of the worst storms of the last 50 years with very strong winds and heavy rain, this affected our hotel and some of its roof areas, we apologize for the inconveniences caused by punctual leaking and are glad to inform you that our maintenance team onsite made all the needed repairs since then in order to ensure that this does not happen in the future.

Moreover we are sorry to hear that our buffet offer did not live up to your expectations as in IBEROSTAR we have a true passion for gastronomy and strive to offer the possibility to savor the best of the local cuisine as well as many international delights so as to please all palates.

On the other hand we are glad to read that our good location, within a short distance from the many dining and leisure options on the doorstep was one of the benefits of your stay among us.

Once again, thank you for your time, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
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anglesey
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 December 2013

Great hotel in great location, spotlessly clean, great variety of food every evening, we travelled as a party of 4 which was myself, husband, 15 year old son and his friend. I asked for rooms nextdoor to each other and was pleased to get rooms with adjoining doors, the only problem was that our room was right in the corner so our balcony view looked onto another balcony and their view looked into our room, the weather helped as the storm kept us off the balcony for 4 days haha! Weather cant be helped and i would deffinitely go back to this hotel but would ask not to be given a corner room and would request a higher room for a better view. (We were room 206) beds were not so comfy but ok and extra pillows available if needed.

Room Tip: Floor 3 and above and not a corner room
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gailtie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Las Dalias, responded to this review, 23 December 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Las Dalias hotel for your holidays as well as for the time you spent to write and share a review with your personal impressions so that we can be informed of the improvements we may make to offer splendid holidays’ experiences to all our guests.

We thank you for pointing out the great location of our hotel, within a short walking distance to the beach and to the wide array of leisure and dining options of the lively Costa Adeje as well the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel.

Moreover, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Once more, thank you for making us your choice hotel for your holidays; it will be a real pleasure to welcome you back on your next trip to Tenerife and please do not hesitate contact us beforehand to organize every detail of your stay.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocker Hill, null, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 December 2013 via mobile

Love this hotel cant wait to come bk in 2014 rooms clean the staff was very friendly thr pool area was keep well clean enterainment was brill we stayed here bk in 2012 n 2011 its a brill hotel would recommend this hotel to any one

Stayed June 2013, travelled as a couple
Helpful?
2 Thank Leanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Las Dalias, responded to this review, 19 December 2013
Dear Leanne,

Thank you for your trust in our IBEROSTAR Las Dalias hotel for your holidays in Tenerife and for the time you spent to share your feedback on your last stay among us.

We are very pleased to read that the friendliness of our staff, the cleanliness of our overall installations and the good entertainment program contributed to offer you another enjoyable holiday among us.

Once more, thank you for your time and very kind recommendation to Tripadvisor’s readers; we hope that you had a pleasant journey back home and look forward to welcoming you back next year ensuring you in advance of our best intentions to offer you another great holiday in Tenerife.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billingham, United Kingdom
Level 4 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 December 2013

We have just returned from our 4th visit (and the 2nd this year) to the Iberostar Las Dalias. The first part of our 10 day stay was really nice lovely weather , however the last 4 days the island was hit by the worst storms for over 30 years, the local schools were closed as were a lot of the shops.The hotel was leaking all over especially around the reception area but the staff were brilliant how they coped with those weather conditions I will never know as there was gale force winds and torrential rains, we couldn't get out of the hotel very much on those days, but the staff including the entertainment crew did their damndest to make sure all of the resident had a good time.

What keeps us coming back to the Las Dalias time and time again are the staff, they are amazingly friendly nothing is too much trouble for them, they are smiling all the time and they remember you from previous visits and we always get a really warm welcome each time and in some cases a hug to say goodbye before we leave.

The food is very good always loads of options to choose from, the staff are very helpful and it is always spotlessly clean.

The rooms are spacious with plenty of cupboard / wardrobe space, we always upgrade to a pool view which costs 60 euros a week each but worth it. Some areas of the hotel are looking slightly dated and could do with a revamp ( carpets in the corridors ) also my mattress could have done with being changed as you could feel all the springs in it, I just used the blanket out of the wardrobe and slept on it. I suppose if I had asked at reception they might have changed.it but I didnt bother to ask.

The cleaning staff work very hard,the rooms are cleaned daily, the beds are made ever day as well as clean towels every day. I did see a couple of cockroaches but nothing in the rooms but you have to remember you are in the Canaries and they do have cockroaches so its no surprise to see the occasional one or two.

The Las Dalias isn't one of the newest hotels more of a grand old lady, but she is oh so welcoming whenever we visit, it is like visiting family thats how good the staff are. We are now looking forward to our next visit in the near future, many thanks to the staff for making our stay so good. xxx

Room Tip: The rooms on the same side as reception ( the ones facing the pool ) get the sun all day long. The o...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trucklady6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Las Dalias, responded to this review, 19 December 2013
Dear Guest,

First and foremost we would like to thank you for your trust and loyalty in our IBEROSTAR Las Dalias hotel as well as for the time you spent out of your day to share such a heartwarming review on your last visit; Our main goal is to ensure that all guests feel at home away from home and it is wonderful to hear that we are able to transmit this feeling to you.

We lament reading that your bed was not comfortable and not being informed about this during your stay as we would have looked for an immediate solution; for future occasions please do not hesitate to contact our reception for whatever you may need to fully enjoy your stay among us.

As you well mention, we had a few days of exceptional bad weather conditions with very strong winds and torrential rain, our animation team took over and organized a variety of leisure activities for our guests of all ages to join in and we thank you for pointing this out in your review.

Moreover, we thank you for your praising comment on our restaurant; In IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

Last but not least, we greatly appreciate your kind words towards our staff; their genuine kindness and friendliness is undoubtedly one of our hotel’s main strengths and we will not fail to convey your very nice compliments to all of them.

Once again, thank you for your trust and time; We hope that you had a pleasant journey back and look forward to welcoming you back very soon in your Tenerife home.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuneaton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2013

what a great time we had even though we had torrential rain and a thunderstorm the hotel is very comfortable and the staff and animation team made it even better nothing to fault will certainly be back hopefully next year

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank malcgill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Las Dalias, responded to this review, 18 December 2013
Dear Guest,

Thank you for your lovely review regarding your recent visit to our IBEROSTAR Las Dalias hotel; we are glad to read that you had a pleasant stay among us.

Thank you for pointing out the energy and efforts of our animation team to organize many leisure and sport activities throughout the day for our guests to be entertained and have a good time despite the exceptional bad weather conditions of the last days.

Moreover we are grateful for your highlight on the comfort of our hotel and common grounds and are pleased to read that you would consider a return visit to our hotel.

Once more, thank you for your time and very kind review; we hope that you had pleasant journey back home and look forward to welcoming you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level 5 Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 15 December 2013

My wife and I have visited this resort 7 times in the last 7 years.
We have stayed at one of the Three Ibrostar Hotels every time.
Our last two stays have been in the slightly more expensive Ibrostar Bouganville just over the road.
We booked a "basic" room and was given a room on the ground floor overlooking the busy roundabout out the front of the Hotel. Some people would have objected and wanted to upgrade but we like to "car-spot" off the balcony. When the blackout curtain was pulled across and the door shut the noise wasn't loud enough to disturb our sleep. The bed is not that soft and comfy.
The big surprise was how good the food was, better than last time and even better than Bourganville. The breakfast coffee pots had gone but other than that it was all positives.
The evening entertainment was good but drinks expensive.
Overall it was excellent holiday ( it rained one day) and I would recommend this Hotel

Room Tip: If you don't like what you are given......go back and pay for an up-grade
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank busybodies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Las Dalias, responded to this review, 17 December 2013
Dear Guest,

First and foremost we would like to express our gratitude for your trust in our company for your holidays in Tenerife and for choosing our IBEROSTAR Las Dalias hotel this year; we also greatly appreciate the time you took out of your day to share your personal impressions on your visit.

We are sorry to read that you didn’t find your bed comfortable and not being informed about this during your stay as we could have looked for a solution; for instance if a guest finds the bed too firm, we can place a softer cover mattress over the main one so as to guarantee a satisfying night sleep to guests wishing to sleep in softer beds; for future occasions, please do not hesitate to contact our reception for whatever you may need to fully enjoy your holidays among us.

On the other hand, we are thrilled to read your wonderful comment on our buffet restaurant, as you may know the gastronomy is one of the prime pillars of our company and we wish to offer enriching dining experiences to all our guests, it is very rewarding to hear we were successful on this occasion and will not fail to convey your compliments to our dedicated Chefs.

We are glad to read that overall you had a nice stay among us and would like to sincerely thank you for your kind recommendation to Tripadvisor’s readers.

We hope that you had a nice journey back home and would be delighted to accommodate you again on your next trip to Tenerife.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Las Dalias

Property: IBEROSTAR Las Dalias
Address: Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa de las Americas
#3 Top resorts Hotel in Playa de las Americas
#5 On the Beach Hotel in Playa de las Americas
#8 Luxury Hotel in Playa de las Americas
#9 Family Hotel in Playa de las Americas
#14 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — IBEROSTAR Las Dalias 4*
Number of rooms: 404
Official Description (provided by the hotel):
The IBEROSTAR Las Dalias is a complete hotel where you can spend a comfortable holiday in Costa Adeje, Tenerife. Every guest will find the kind of relaxation they’re searching for within its convivial, family atmosphere. Located 500 metres from Playa del Bobo, the Las Dalias hotel features 429 rooms with excellent installations, and has services such as a hairdressers, all inclusive, two pools and a children’s pool, live show cooking, Miniclub, Maxiclub, professional shows, free Wi-Fi, children’s park, fitness room, athletic activities, massage service and a top-rate culinary offering at two restaurants and three bars. This hotel has also been recognised because of the friendliness and attentiveness of the hotel staff. ... more   less 
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Also Known As:
Iberostar Las Dalias Hotel Playa De Las Americas
Iberostar Hotel Las Dalias
Las Dalias Iberostar
IBEROSTAR Las Dalias Tenerife/Playa De Las Americas

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