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“good hotel-good food but pretty bland”

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Iberostar Las Dalias
Certificate of Excellence
GreenLeadersGold level
Wrexham, United Kingdom
Level 6 Contributor
248 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“good hotel-good food but pretty bland”
Reviewed 15 March 2014

We enjoyed our stay at the las dalias the staff were very helpful and every area of the hotel was very clean,the pool area is upto a decent standard with plenty of sun loungers,The rooms are in need of new decor and especially the bathroom.The food is to a good standard but by the sixth day we had enough and started to eat out,there is nothing wrong with the food but its mainly the same dishes every night especially the italian food for the lasagne and the other italian dishes all tasted the same.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, 17 March 2014
Dear David,

Thank you for sharing your thoughts and experience at our IBEROSTAR Las Dalias hotel, we are very pleased to read that overall you enjoyed your stay at our hotel.

We lament reading your disappointment with the variety of our buffets and would like to take to opportunity to point out that, like all IBEROSTAR hotels over the world, our Chefs works on a two weeks rotation Menus in order to ensure the possibility to taste many different flavors throughout the week; on the other hand we thank you for pointing out the quality of the dishes.

Moreover, we thank you for your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, we are grateful for your highlight on the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

Once again, thank you for your visit and your time; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Sincere Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
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Stafford, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 March 2014

Short 4 day break here, good things...food excellent can't fault choice, quality or service. Cater for everyone's taste. Well done to the catering staff, full marks. Room at the back near the pool area, to noisy with keep fit classes and music booming out, bit like Mickey Mouse club for the over 50's. Just constant noise and we went there for a rest. Sliding doors very hard to open & close plus didn't fit properly. Hotel decor in certain areas needs attention, looking very tired. Overall staff very helpful & friendly but would have to recommend Iberostar Torvicas Playa out of them both which is far superior.

Room Tip: Ask for a room at the front if you want some peace and quiet
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, 17 March 2014
Dear Sue,

First of all we would like to thank you for your preference in selecting our IBEROSTAR Las Dalias hotel for your holidays and for the time you spent to write your impressions about your stay so we can take your vision into consideration in order to improve our daily services and enhance the experience of our future visitors.

We lament reading that the noise coming from the pool area during the entertainment activities was a disturbance and not being informed about it during your stay as we would have looked for an alternative accommodation in a more quiet area of our hotel; for future occasions please do not hesitate to contact our reception desk for anything you may need to fully enjoy your holidays among us.

On the other hand, we thank you very much for your positive comments on the quality and variety of our buffets; the gastronomy is one of the prime pillars of our company and we lay high value on the selection of ingredients and the set-up of our menus striving to offer a wide array of succulent delights at every single meal and to cater for all tastes and diet requirements; we will certainly not fail to congratulate our kitchen staff on your behalf.

Last but not least, we thank you for pointing out the genuine kindness of our staff who strives to welcome each guest with the IBEROSTAR spirit and assist in any way possible to ensure everyone has a pleasant stay.

Thank you again for your visit and constructive critics; we hope that you had a comfortable journey back home and look forward to serving you again in our IBEROSTAR hotels in the near future.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
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somerset
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 March 2014

My Husband and I have just returned from a 10 day all inclusive stay, at Las Dalias, we did not like the view from the room we had been allocated as it looked over a walk way and the wall of another balcony, basically no view room 329, so we requested another room, and were told the hotel was full except for a premier view room number 907 at the extra cost of 150 euros. We accepted the cost and took the room as it had the most fantastic view of the whole area and sea.
The rooms were clean and had lots of hot water at any time, TV had various English TV channels not just the usual BBC world wide news or Sky News, We had some days when the weather was not so good so appreciated watching a bit of ITV or BBC at times.
Beds are a little too hard for me which gave me some restless nights, they were fine for my husband and not as hard as some beds we have slept in over the years. We were given extra pillows without asking, when the cleaner realised we used the spare blankets for extra pillows. Our room was cleaned to a high standard each day, with clean towels, and everyother day we had clean sheets. The decor was fine but the carpet had a few stains on, i would say the room was getting a little tired and will need updating soon. The aircon was quiet and worked well.
The food was very good with lots of choices and plenty of it. The staff were all very pleasent and helpful, you were always welcomed into the resturant. The choice of red or white wine or beer, or sangria where all of a reasonable standard, and you could have as much as you wanted. The qualities of cheeses was very good, with lots of fresh fruit. The only down side I would say is the juice making machines, the orange juice was like watered down squash, but on the up side on 3 morning we were offered champagne on entering the resturant, and some mornings and evenings they made fresh fruit drinks in front of you and handed them around. The pool area was very pleasant with plenty of beds and unbrella's for shade. There was plenty going on all the time if you wanted to join in and the entertainment staff were the best I have ever encountered on holiday. They were all happy, pleasant, helpfull, not forcefull, worked very hard and around all the time, during the evening shows they were entertaining. The service at all the bars was fine and quick, there was live music most nights in the Diana Bar on the reception floor, with a dance floor if you wanted to dance in this area too.
The location of the hotel was good near a shopping mall with lots of shops resturants etc. The sea front was about a 5 minute walk away with lots of nice cafe's and lovely views.
We really enjoyed our time at this hotel and it is the first time we have been to a hotel in the Iberostar group, we would definately go back again.

Room Tip: Rooms above the 3rd floor with a pool view would be better.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SomersetRosemary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, 17 March 2014
Dear Guest,

Thank you so much for this wonderful review on your first IBEROSTAR experience and for choosing our IBEROSTAR Las Dalias hotel for your visit to Tenerife; it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are delighted to read your satisfaction with the cleanliness and comfort of your accommodation, the quality and variety of our buffets as well as with the animation program organized by our enthusiastic staff; these are the prime pillars of our company and we are very pleased to read that these contributed to your wellbeing whilst staying among us.

We also appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf.

Last but not least, we thank you for pointing out our location, within easy walking distance from the beaches and many bars and restaurants on the doorstep.

Once more, thank you for making us your choice hotel when visiting Tenerife; we remain at your entire disposal for any request you might have regarding coming vacations and encourage you to contact our call center to help you choose your next IBEROSTAR holiday among a wide range of beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
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Co Durham
1 review
Reviewed 14 March 2014

spent a week at Las Dalias hotel very recently. Excellent location, close to beach, shops, bars and restaraunts. Very clean, good choice of food, very friendly helpful staff. Good entertainment. We were on the top floor so have excellent view of pool and sea. Quiet on a night, no loud footsteps of people returning to their rooms. Got glass of champagne on arrival and next morning for breakfast. Glad we stayed half board. Would definitely return

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Iberostar

Helpful?
Thank 484julie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, 17 March 2014
Dear Julie,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Las Dalias hotel we are delighted to read that you enjoyed your stay among us.

Furthermore, we thank you for pointing out our unbeatable location in Costa Adeje as well as the cleanliness of our installations, the quality of our buffets and the genuine friendliness of our staff.

Last but not least, we also want to thank you for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows for our guests to bring back some unforgettable memories of their holidays among us.

Thank you again for your visit and your lovely review; It will be a real pleasure to welcome you back on your next trip to Tenerife and please do not hesitate contact us beforehand to organize every detail of your stay.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crediton, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 March 2014

This was my first stay in the Las Dalias all staff were friendly and very helpful there was a wide choice of food for the evening meal and friends can be made while at the toaster at breakfast time (two passes through toaster needed) Claudia looked after us well in the dining room, the down side the wall paper in the dinning area was coming off the walls, in the bathroom there was a smell of sewage if the balcony door was open and I was unable to fill the bath or hand basin as the water drained away passed the plug fittings as no sealant was used on assemble.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, 17 March 2014
Dear Colin,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Las Dalias hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We took good note of your comments on the imperfections in your bathroom and lament not being informed about this during your stay as we would have been able to intervene with our maintenance team onsite; for future occasions please do not hesitate to contact our reception staff to point out any shortage, we are always willing to assist you.

On the other hand, we are delighted to read your praising comments about our staff; at IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times.

Last but not least, we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

Once more, thank you for making us your choice hotel when visiting Tenerife; we remain at your entire disposal for any request you might have regarding coming vacations and encourage you to contact our call center to help you choose your next IBEROSTAR holiday within a wide range of beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 March 2014

We have just spent two weeks at the Las Dalias(came back 11thMarch) and had a really good holiday!The positives first:It is in a central location for shopping,beach buses and taxis if needed.the pool area is lovely and contrary to what people have written about not being able to get a sun-bed,we found there was not a problem at all and never had to rush to put our towels out as there was enough to go round for everyone!!Very clean hotel,the meals are great and the staff are friendly and helpful.A special mention to Daiya who served us in the dining room and was courteous, helpful and friendly.We were on the 3rd floor(near reception)and were pleasantly surprised at the balcony , which was HUGE with 2sun-beds and a table and 2chairs!THe towels were changed everyday and the bedding a couple of times a week.The room was clean and and the bed was not uncomfortable,but we did ask for an extra pillow.The only downside of the whole experience was most of the time there was a sewer/drain smell which at times was overpowering!!The only reason we did not ask for another room was after reading about some of the other rooms,we might of been put in a worse one: with a carpet instead of tiles.If the rooms were updated a bit ,this would be the perfect place to stay.!!

Room Tip: 329/3210 or 429/4210 or there abouts are sunny balconies over-looking the pool.
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  • Stayed February 2014, travelled as a couple
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    • Cleanliness
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Helpful?
4 Thank sandjthompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, 19 March 2014
Dear Guest,

Thank you for reviewing your holiday experience at our IBEROSTAR Las Dalias hotel, we are very pleased to read that you had a “really good holiday” among us.

Furthermore, we thank you for pointing out the cleanliness of your accommodation because this is an aspect of primary importance for IBEROSTAR and we strive to give total confidence in this area, being fully aware that this is a fundamental condition for our guests to feel comfortable during their stay.

At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday at our hotels.

Last but not least, we want to express our utmost gratitude for your generous words towards our staff, as you well say their great attitude, genuine helpfulness and full commitment to ensure that our guests are enjoying their stay at our hotel is definitely our main asset; we will certainly not fail to convey your very kind compliments to all of them.

Once again, thank you for your preference and the courtesy of your time; we look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide in the near future.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lytham St Anne's, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 March 2014

We love this hotel, its not the best but its very good. The Staff are great and very friendly and the layout and location are superb. The food is great as well and a large selection.
The only thing that lets this hotel down is the bedrooms, if only they were tiled rather than carpeted.

Room Tip: Ask for one overlooking pool with large balcony
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, 13 March 2014
Dear Richard,

First and foremost we would like to thank you for your loyalty to our IBEROSTAR Las Dalias hotel; we are delighted to read that, once more, you thoroughly enjoyed your holidays with us.

We took good note of your comment on the rooms and passed to it to our Central Office for information, however we would like to point out that most guests prefer carpeted rooms so as to ensure a better soundproof.

On the other hand, your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them.

Last but not least, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Once again, thank you for making us your choice hotel when holidaying in Tenerife; we hope that you had a safe and comfortable journey back home and look forward to welcoming you back in the near future.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Las Dalias

Property: Iberostar Las Dalias
Address: Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa de las Americas
#3 Top resorts Hotel in Playa de las Americas
#5 On the Beach Hotel in Playa de las Americas
#8 Luxury Hotel in Playa de las Americas
#9 Family Hotel in Playa de las Americas
#14 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Las Dalias 4*
Number of rooms: 404
Official Description (provided by the hotel):
It’s all inclusive at the IBEROSTAR Las Dalias hotel, from the smiles on your children’s faces as they leave the Miniclub to the delight of stretching out and sunbathing on the sun deck loungers. And let’s not forget the best Canary Island cuisine together with flavours from around the world served at your table. Now it’s your turn. Choose your all inclusive hotel for families in south Tenerife and all you need to worry about is having fun. Space for everyone. From Double rooms with sea views for a wonderful stay with your partner to spacious interconnecting family rooms so you can keep an eye on the kids, we have the perfect room for all guests. Non-stop adventures for children. From inflatable slides at the pool, foam parties, dancing in the minidisco and contests of all kinds, the little ones can let their imagination run wild while they have a blast! A break for mum and dads. While your children have fun, you can melt away stress with an aromatic massage, pamper yourself with an afternoon at the hairdresser’s or show off your skills with a game of pool. Fancy a romantic dinner? Your wish is granted. Find the time for some intimacy during your holidays in Tenerife with our babysitting service. You want it, you’ve got it. Make the most of the restaurants at the IBEROSTAR Las Dalias with our all inclusive accommodation. See how the chefs cook your favourite dishes before your eyes or discover the secrets of the local, national and international cuisine at each meal. Truly delicious! Holidays at sea. If you love crystal-clear water and golden sand, you’ll find it hard to leave Playa de las Americas. You won’t find a better place for admiring sunsets from the shore, enjoying infinite swims in the sea and helping the kids to build incredible sandcastles. Family trips. The best water park in Tenerife is just 5 minutes from the hotel and is a world of fun for children. Don’t miss an excursion to the top of Mount Teide, exploring the coast of the Canary Islands while scuba diving or taking a relaxing ride on a catamaran. 365 days of sunshine. The Canary Islands boast average temperatures of 22ºC throughout the year. Take advantage by relaxing in the whirlpool bath, cooling down in the pools at this hotel in Costa Adeje, or sipping a chilled mojito in the pool area while soaking up the sun. ... more   less 
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Also Known As:
Iberostar Las Dalias Hotel Playa De Las Americas
Iberostar Hotel Las Dalias
Las Dalias Iberostar
Iberostar Las Dalias Tenerife/Playa De Las Americas

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