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Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
Reviewed 9 June 2014

Just come back from 5 night stay ,the main entrance to hotel is having major facelift and will open around the19 June so we had to carry our cases up a dozen steps and through the bar not the best start, quick check in, our room was spacious clean and kept clean by our excellent maid comfortable bed only problem was we nearly overlooking the front of the hotel where the work at the front was ongoing so we had lots of noise during the day. The hotel is spotless and well maintained it has a nice pool area though the sun beds are very close together. The animation team and entertainment are very good and bar prices reasonable, staff are friendly and helpful , the restaurant was ok food well presented though we thought some of dishes where a little bland the carvery and the fresh cooked meats and fish was much better.overall very good friendly hotel.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank les w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 10 June 2014

Dear guest,
We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent stay at our Spring Hotel Bitacora and apologize if you experienced any inconsistency in our service.
We are continuously working to maintain our level of services, to upgrade them whenever we can. Giving the interior and exterior a "facelift" is part of this necessary work. Unfortunately we cannot close down the hotel completely so we tried to do this causing the least of disturbance. We are doing our best, to help our guests with every request and not to be disturbed by the ongoing works. True, our main entrance is closed at the moment, our secondary entrance is open with a staff to help you out. In matter of days will be open again. We hope it will bring the warmth and comfort for our guest!
Moreover we thank you for pointing out the genuine friendliness of our staff, it is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
Once more, thank you for making us your choice hotel and for the courtesy of your time; we remain at your entire disposal for any request you might have regarding coming vacations.
Kind Regards,
Spring Hotel Bitacora

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1,613 - 1,619 of 3,473 reviews

Reviewed 8 June 2014

Stayed here with family and had a very enjoyable stay. Very clean and tidy with plenty to do. Rooms were not the most modern but clean and tidy. Food areas were plenty with food available all day with many fresh items made to order. My only gripe was the typical one every time we went down people had all ready placed towels down and were no where to be seen.

Stayed: July 2013, travelled with family
2  Thank petercharl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 9 June 2014

Dear Guest,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.
Moreover we thank you for pointing out the genuine friendliness of our staff, it is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
Each day we would like to get better and better, so we are continuously working to maintain our level of services, to upgrade them whenever we can. No matter what we’re working on, our goal is to make your holiday user-friendly, insightful and familiar. We look forward to talking to you and working on exceeding all your expectations.
We hope to see you again soon!

Warmest Regards,
Spring Hotel Bitacora

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

This has to go down as one of our best visits yet we arrived on the 19th of may and were greeted as long lost friends the management make you feel so welcome right from the staff to the groundsmen are so polite the waiters are brilliant david and sergio looked after us very well the animation team do a great job they keep all the holiday makers so entertained carlosis a brilliant entertainer and fantastic at what he does but for me pinkie is the star of the show she pulls everything together the refrefurbishment s are goig very well and the hotel will be brilliant once completed my only saddness is people moaning about the work going on dont they want a great hotel to stay in thank you very much and counting the days till September

Stayed: May 2014, travelled with family
6  Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 8 June 2014

Dear Guest,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.
Moreover we thank you for pointing out the genuine friendliness of our staff, it is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
Each day we would like to get better and better, so we are continuously working to maintain our level of services, to upgrade them whenever we can. No matter what we’re working on, our goal is to make your holiday user-friendly, insightful and familiar. We look forward to talking to you and working on exceeding all your expectations.
See you in September!
Warmest Regards,
Spring Hotel Bitacora

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014 via mobile

Me and my family have just returned from a two week stay at the bitacora hotel. It was are 6th time here. The food the staff the rooms are getting better and better. Its so nice to see all the same staff and the most best bit of the hotel is the animation team. Pinky Carlos Adri javi Nene yadira. Since pinky is in charge the shows and the fun has got better and better. I would like to say a massive thankyou to the animation team for making mine and my family's holiday top class. Me being 26 and my oldest member of the family my grandma being 84 we all loved them and can't wait to come back. I will be returning in October. I hope its all the same faces again. 5 star hotel this should be. Love vicky :-)

Stayed: May 2014, travelled with family
4  Thank Victoria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 6 June 2014

Dear Vicky,
We are thrilled you enjoyed staying with us at the Spring Hotel Bitacora and we are sincerely grateful for the time you spent to share your satisfaction here on Tripadvisor, it is wonderful to hear we were able to meet your expectations.
We thank you for your wonderful comments on service and which of course have been shared with the entire team. Your enthusiasm for our animation staff is very much appreciated and will be a great source of motivation; as you well say their attentiveness, genuine helpfulness and full commitment to ensure that our guests are making the most of their holiday is definitely our main asset, we will certainly not miss this opportunity to congratulate them on your behalf for their contribution to your wellbeing throughout your stay at our hotel.
We are delighted you enjoyed your recent stay with us and certainly look forward to welcoming you back again very soon, ensuring you in advance of our utmost care and dedication.
Kind regards,
Spring Hotel Bitacora

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Just been for another fantastic stay at the fabulous Bitacora and have to say things are better than ever. Freshly refurbished room with a modern feel. Gorgeous outdoor decked area, perfect for a drink in the early evening sun. The children's play area is absolutely stunning and shows major investment.

The food was as good and varied as ever and the staff as friendly and attentive as we have come to expect. A special mention for Cabrera and Sergio in the bar, but all the waiting staff and restaurant staff are always so pleased to welcome us back.

A new line up for the animation team who are much more enthusiastic and entertaining and it was refreshing to see both children and adults encouraged to join in, even after the evening show had ended.

We will definitely go back next year.

Room Tip: I prefer overlooking the play area as it's away from the road and therefore quieter
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SouthWestAnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 5 June 2014

Dear Guest,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.
Moreover we thank you for pointing out the genuine friendliness of our staff, it is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
Each day we would like to get better and better, so we are continuously working to maintain our level of services, to upgrade them whenever we can. No matter what we’re working on, our goal is to make your holiday user-friendly, insightful and familiar. We look forward to talking to you and working on exceeding all your expectations.
We hope to see you again soon!

Warmest Regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

We arrived on the 30/05/14 but on the 2nd June major building work has started in the reception and foyer. The front of the hotel has been closed with no access for anyone with walking difficulty.motobility scooters an prams only access is through the grounds at the pool bar when bar staff let you out,but the problem is you have to bang at the back gate and hope someone can hear you to let you back in.asked the Thomas Cook rep but they had not been told.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Nevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 5 June 2014

Dear guest,
We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent stay at our Spring Hotel Bitacora and apologize if you experienced any inconsistency in our service
We are continuously working to maintain our level of services, to upgrade them whenever we can. Giving the interior and exterior a "facelift" is part of this necessary work. Unfortunately we cannot close down the hotel completely so we tried to do this causing the least of disturbance. All agencies were advised of our renovating works beforehand. We are doing our best, to help our guests with every request and not to be disturbed by the ongoing works. Although our main entrance is closed at the moment, our secondary entrance is open with a staff to help you out.
If you have any further questions don't hesitate to contact us,
Kind Regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Just got back from a two week stay we havw been coming to the biticora now for 5 years twice a year the rooms the food the entertainment the staff are all excellent nothing is to much for anyone from the cleaners to the bosses the animation team are excellent especially carlos he's out of this world so talented can't wait to go back in september counting the days

Stayed: May 2014, travelled with family
2  Thank Jeanette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Public Relations Manager at Spring Hotel Bitacora, responded to this reviewResponded 5 June 2014

Dear guests,
We are thrilled you enjoyed staying with us at the Spring Hotel Bitacora and we are sincerely grateful for the time you spent to share your satisfaction here on Tripadvisor, it is wonderful to hear we were able to meet your expectations under the sun of Tenerife.
Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team.
Thank you once again for your visit and lovely review; we would be delighted to welcome you back at your earliest convenience.

Kind regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Spring Hotel Bitacora

Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Playa de las Americas
#7 Green Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
Price Range: £124 - £333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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