Visited 17th July for 1 week, not a bad hotel let down very badly with the sunbed saving this was a joke and would not go back because of this, the only way to get a sunbed was to queue up at 6am then run ! all the sunbeds were packed together like playing cards this is because the pool area is not big enough when the hotel is full, we ended up on the beach paying for sunbeds and drinks. Up to 3pm you can only get drinks at the pool bar, never had this before I feel a lobby bar is needed, the entertainment in general was shocking a simple disco would have been good at times and I do appreciate that the hotel is on a budget for entertainment and this was low season, but because of the good location of the hotel you can go down town for better acts and dancing which we did, the snack bar shut at lunch time!!! When it was needed so you had to use the dining room not good if you want to stay by the pool. The free wifi was not good to get a good signal you need to pay again this is the same at most hotels.
The air con in the room didn’t work that good, got it looked at but its central air con and I feel it could not cope with a full hotel
location was good for the town, the reception staff were very good nothing to much trouble, the drinks were all good quality apart from the brandy, the waiter drinks staff did their best but needed more of them at peak times, we found you are better off getting your own drinks from the bar which is what we Brits are used to anyhow, the food was ok for buffet all the usual didn’t get sick, but you do only get the pool café and the buffet there is no other dining if you want a change you need to go down town, the rooms we had were good we paid extra for a pool view (you DON’T get the mini bar included you have to pay for this ) didn’t see the kids play area as our kids are 16 and 17 but was told it was very good, the hotel in general was very clean, we went with jet 2 holidays this was hassle free lots of leg room on the flight, you didn’t get a rep but who needs them just extra cost, oh and the free tickets to siam park was also a very good move and had a great time,
Can I just reply to the management, the week we were at the hotel it was full and the other review was correct by 8am you could NOT get a sunbed, I am not talking about pool side I am talking no where front row, second row third row and so on. And reading your reply it looks like you are going to do nothing about it. Nice well done
- Official Description (provided by the hotel):
- The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more less
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- Also Known As:
- Bitacora Hotel Tenerife
- Hotel Bitacora Tenerife
- Bitacora Tenerife
- Spring Hotel Bitacora Tenerife/Playa De Las Americas