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Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
Reviewed 28 July 2014

Visited 17th July for 1 week, not a bad hotel let down very badly with the sunbed saving this was a joke and would not go back because of this, the only way to get a sunbed was to queue up at 6am then run ! all the sunbeds were packed together like playing cards this is because the pool area is not big enough when the hotel is full, we ended up on the beach paying for sunbeds and drinks. Up to 3pm you can only get drinks at the pool bar, never had this before I feel a lobby bar is needed, the entertainment in general was shocking a simple disco would have been good at times and I do appreciate that the hotel is on a budget for entertainment and this was low season, but because of the good location of the hotel you can go down town for better acts and dancing which we did, the snack bar shut at lunch time!!! When it was needed so you had to use the dining room not good if you want to stay by the pool. The free wifi was not good to get a good signal you need to pay again this is the same at most hotels.
The air con in the room didn’t work that good, got it looked at but its central air con and I feel it could not cope with a full hotel
location was good for the town, the reception staff were very good nothing to much trouble, the drinks were all good quality apart from the brandy, the waiter drinks staff did their best but needed more of them at peak times, we found you are better off getting your own drinks from the bar which is what we Brits are used to anyhow, the food was ok for buffet all the usual didn’t get sick, but you do only get the pool café and the buffet there is no other dining if you want a change you need to go down town, the rooms we had were good we paid extra for a pool view (you DON’T get the mini bar included you have to pay for this ) didn’t see the kids play area as our kids are 16 and 17 but was told it was very good, the hotel in general was very clean, we went with jet 2 holidays this was hassle free lots of leg room on the flight, you didn’t get a rep but who needs them just extra cost, oh and the free tickets to siam park was also a very good move and had a great time,
Can I just reply to the management, the week we were at the hotel it was full and the other review was correct by 8am you could NOT get a sunbed, I am not talking about pool side I am talking no where front row, second row third row and so on. And reading your reply it looks like you are going to do nothing about it. Nice well done

Room Tip: go for pool view to watch the subbed hunters you know who you are !!
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank zutman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 5 August 2014

Dear Guest,

We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent stay at our Spring Hotel Bitacora and apologize if you experienced any inconsistency in our service.

The Management Department does everything possible to ensure the Guests have their comfort and safety in the hotel.

Reading your comments regarding the sunbeds we would like to express our opinion, we have enough sunbeds for every Guest, several times touring the hotel we see empty sunbeds, if not in the first line than the second/third row. Taking suggestions in consideration we ordered more sunbeds and reorganized the pool area to arrange them. It is not necessary to wake up at 6 in the morning to reserve your spot, even if some Guests like to play the "sunbed reservation war". As you can see on the photos uploaded by our Guests taked at midday there are still available spots even near the pool and with the hotel at maximum capacity. Last but not least, like in every seaside hotel there is a great demand for sunbeds in the hotel even though the beach is very close.
Once more thank you for your visit and for your review, we hope that you had a safe and comfortable journey back home.

Kind Regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 28 July 2014

We've just returned from the Bitacora after an eleven night stay. We are a family of four with two children of 9 and 13. We had the most fantastic time. From the moment we checked in right until we checked out everything was all we could have hoped for.
The staff on reception were helpful on every occasion we spoke to them and very friendly at all times.
We loved the room, the view form our balcony - we had a pool view room which also gave us a view of the sea.
The restaurant was excellent with plenty of choice and variety. The waiters were always quick to seat us and take our drink orders and afterwards to clear our dishes away.
We mostly went out in the evenings but did catch a little bit of the entertainment. The team did seem to be working very hard but a few more professional shows would have been a bonus.

The location of the hotel is ideal. There is plenty going on in the vicinity of the hotel, shops- designer and touristy types, bars and clubs-if that's what you want (we didn't with two children)!

This particular hotel is definitely aimed at families. If you are looking for a Spring Hotel which is a little quieter go to the Hotel Vulcano across the road or The Arona Gran in Los Cristianos. We checked out both hotels and they both looked lovely but we were glad we chose the Bitacora as it definitely suited us better.

All in all a great hotel. Yes there are issues with people saving sunbeds which is really annoying. If people just used the beds when they needed them there would be plenty for everybody. Some afternoons we saw beds that had towels on them that were not used at all for the four hours we were there. I would like to see a member of staff monitor the situation and if the bed was not used for a couple of hours maximum the towels should be removed. There are notices that towels will be removed but I did not see this happen at all.

So, we will doubtless be returning. Keep up the good work Bitacora!

Room Tip: We had a pool view room on the sixth floor so great views. The sun is on the balcony in the evening...
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank williams_family95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 29 July 2014

Dear Guest,

We appreciate you sharing your lovely memories of your stay at our hotel; it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
We thank you for your wonderful comments on service and which of course have been shared with the entire team.
Once more thank you for your visit and for your review, we hope that you had a safe and comfortable journey back home. Until next time. Take care.
Warmest Regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Just returned from a three week stay at this hotel, overcrowded, overbooked, no chance of a sunbed after 7am all reserved, got woke up most mornings around 5am with ssaddos dragging sunbeds around and reserving with
towels and chairs, management not interested. We made a number of complaints to management but it fell on deaf ears, I could go on reeling off the shortfalls of this hotel but I will let you decide for yourselves if you visit here.We have experienced
a number of hotels in Playa de las Americas but this is not one we would recommend.Only good point rooms are nice.

Stayed: July 2014, travelled as a couple
4  Thank TEZZ K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 5 August 2014

Dear Guest,

We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent stay at our Spring Hotel Bitacora and apologize if you experienced any inconsistency in our service.
The Management Department does everything possible to ensure the Guests have their comfort and safety in the hotel.
Reading your comments regarding the sunbeds we would like to express our opinion, we have enough sunbeds for every Guest, several times touring the hotel we see empty sunbeds, if not in the first line than the second/third row. Taking suggestions in consideration we ordered more sunbeds and reorganized the pool area to arrange them. It is not necessary to wake up at 6 in the morning to reserve your spot, even if some Guests like to play the "sunbed reservation war". As you can see on the photos uploaded by our Guests taked at midday there are still available spots even near the pool and with the hotel at maximum capacity. Last but not least, like in every seaside hotel there is a great demand for sunbeds in the hotel even though the beach is very close.
We lament not being informed immediately onsite about your discontent as we could have done whatever possible to make your stay an enjoyable one.
Once more thank you for your visit and for your review, we hope that you had a safe and comfortable journey back home.
Resuming, we fell that our services comply whit the 4 star standard, in case for your next stay you would choose another hotel we wish you a pleasant holiday.

Kind Regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Just returned from a 2 week stay, 2 adults 2 kids age 10 & 5.

Check in quick and easy, got our blue all inclusive bands. Hotel in great location close to great shops, near siam park and monkey park, both worth a visit.

Rooms - modern decor, some British TV channels, fridge, room cleaned daily and fresh towels. Down side you have to pay for wi-fi 10.50 euros for 4 days, if you sit in reception area you can pick up the free wi-fi.

Food & Drink - food ok very repetitive had the same beef stew on 5 nights out of 6, chefs at the grill are rather reluctant to give you more than 1 piece of steak. Out of the 14 nights there was only 2 nights we had to eat out. Breakfast probably the best meal of the day lots of choice. The food is no different to any other all inclusive hotel once you've been to one there much and such the same. The restaurant can get very busy at times, you struggle to get a table, best to go when it first opens.

All inclusive - food starts at 7am, last supper 9.30pm. Snack bar open throughout the day when the restaurant is closed. All food stops at 9.30pm so if your looking for a snack then you've had it. Other all inclusive I have been to once the restaurant closes there is a little snack bar open from 10pm-12am, so you have to go out and buy food. Pool bar you have to show your card to get drinks even through you have your band on, again I have never experienced this at an all inclusive hotel, if you have your band on then that should be enough. My daughter got served a drink without her card by stating her room number to the very nice barman , when she went again without her card she got told no card no drink, by the other miserable waiter. What I don't get is right next to the bar is the snack area anyone can get ice cream, burger, chips etc without no one even checking if they are wearing a band or asking for a card, I seen plenty of non wearing band guests go help themselves to the snacks. Why so strict on one thing but not the other?

Pool - sun beds are a joke, 5.30 was the earliest I heard people outside reserving the beds. If you are not down by 6.30 all the pool area beds are gone. By 9am you have no chance. There was a few people who had reserved beds and other people come along and throw their towels off as they had been on that bed for week. JOKE. I can't understand why the hotel don't stick to their rule "do not reserve beds" it's not difficult to them to state no beds to be reserved before 9am or towels to be taken off. I have been at other hotels and this has been the rule it has been carried out. Who wants to get up at stupid 0'clock when their on holiday. Kids pool very dirty you could not see the bottom of the pool, even one of the entertainment team wanted to sit in a rubber ring while in the pool as he said it was so dirty. Area around the pool dirty needs a right good power wash. On a positive note the slide was good for kids.

Play park - great play park for kids/adults.

Entertainment - we only went 3 nights while we were there, found it quite good, if anything you got a laugh.

If I returned I would not go all inclusive as I do not think its worth the money for what you get. Also hotel very over crowded, sun loungers cramped together basically you were near enough lying on the person next to you.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Betty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 5 August 2014

Dear Guest,

We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent stay at our Spring Hotel Bitacora and apologize if you experienced any inconsistency in our service.
We thank you for your wonderful comments on service and which of course have been shared with the entire team.
We lament not being informed immediately onsite about your discontent as we could have done whatever possible to make your stay an enjoyable one.
Once more thank you for your visit and for your review, we hope that you had a safe and comfortable journey back home.

Kind Regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

My partner, myself and my daughter stayed all inclusive at the Bitacora in June 2014. I dont usually write reviews but after reading a couple of the most recent ones posted I felt I had to. To be honest in my opinion it is a joke that this hotel is only a 4 star as it really should be a 5 star. I have stayed in many 4 star horels in the area and none are a patch on the Bitacora. The food was out of this world, a great selection everyday always at an excellent quality. The service, rooms entertainment were all brilliant. There is excellent entertainment every night for both aults and children, my daughter still talks about the mini disco. The animation team, Pinky, Yaya, Javier and the others are worth their weight in gold!! The rooms have all been recently renovated to a very high standard and are rather big. There is also a very large kids play area. It is ideally situalted also and I have already booked for Xmas.

Room Tip: My room was a room with a pool view and was first class but i am sure all rooms are.
  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 29 July 2014

Dear Guest,

We appreciate you sharing your lovely memories of your stay at our hotel; it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.
We are also very grateful for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows to make our guests' stay a memorable one.
We thank you for your praising comments on our buffets, the gastronomy being an important aspect for Spring Hotel, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.
Once more thank you for your visit and the courtesy of your time, we hope that you had a safe and comfortable journey back home and look forward to welcoming you back very soon.
Warmest Regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Just spent 14 nights all inclusive at the Spring hotel Bitacora,booked through Thomson flying from Leeds bradford.. The first impressions are good with a large reception foyer filled with settees and a large central fountain,this also serves as the wifi hot spot so its usually full of teenagers online. The rooms are modern well equipped and have aircon 40" LCD TV with British channels.Our rooms which were interconnected through a doorway faced the pool. The interconnected doors meant that my family of 5 had a large suite with 2 balconies,2 bathrooms and plenty of space.The Restaurant was excellent with plenty of choice and a change in menu everyday.the staff were efficient and courteous.The pool area and poolside snack bar were excellent with snacks and drinks served most of the day.The entertainment team were good with one exception Carlos.Carlos was a star very amusing ,very entertaining very camp entertainer.Who really went the extra mile to have fun and liven things up. However the itinerant nature of these teams means they may not be there next season. The beach was a 10 min walk away but the beach was typical Tenerife very rocky and the sea level dropped away quickly.The bus stop for all trips and excursions was just over the road so very convenient.All in all an excellent well run modern hotel ideal for families.The only improvements could be more staff on an evening serving in the bar.It is a bit of a victim of its own success very busy very popular butt not too much of an issue. I would recommend without hesitation.

Room Tip: Rooms facing the pool are preferable and are shade in the morning but catch the evening sun.The room...
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jonathan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 29 July 2014

Dear Guest,

We appreciate you sharing your lovely memories of your stay at our hotel; it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.
We are also very grateful for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows to make our guests' stay a memorable one.
We thank you for your praising comments on our buffets, the gastronomy being an important aspect for Spring Hotel, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.
In this summer season our hotel was busy all the time, so bar staff was struggling, but we hired help to be able to provide a better service.
Thank you for description of the public área, the hotel services and romos.
Once more thank you for your visit and the courtesy of your time, we hope that you had a safe and comfortable journey back home and look forward to welcoming you back very soon.
Warmest Regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Stayed for 10 nights mid july.We have stayed at this hotel many times but noticed a difference now it offers all inclusive.We stayed half board as usual.The food was as always good quality and the staff couldn't be more helpful.The sunbed situation,however,was dire.Who wants to get up at 6am for a bed?? Last time we came all the sun beds were chained up at night and unlocked at 7am.Now you have no chance of sitting anywhere after 8am if you don't reserve.People who did reserve at stupid o clock often didn't turn up until lunchtime.Management need to remove these towels at,say,11am and take them to reception like other hotels do.

Room Tip: Ask for a room on a high floor
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
6  Thank AlibobEbby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded 28 July 2014

Dear Guest,

We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent stay at our Spring Hotel Bitacora and apologize if you experienced any inconsistency in our service.
Reading your comments regarding the sunbeds in pool area, we would like to add, that are plenty of sunbeds, although the first line of sunbeds are occupied by guests, usually most of the times second, third or fourth line we always have unoccupied sunbeds. We understand that everybody would like to be in the first line, but of course that is impossible. We never reserve sunbeds for anyone, we treat our guests equally and once they are occupied we do not remove towels or touch any personal items.
We lament not being informed immediately onsite about your discontent as we could have done whatever possible to make your stay an enjoyable one.
Resuming, we fell that our services comply whit the 4 star standard!
Once more thank you for your visit and for your review, we hope that you had a safe and comfortable journey back home.
Kind Regards,
Spring Hotel Bitacora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Spring Hotel Bitacora

Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Playa de las Americas
#7 Green Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
Price Range: £122 - £319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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