Stayed at the Bitacora all inclusive for 12 nights with our daughter and parents..We had previously stayed at the Hotel last September (it was my parents fourth visit) on a half board basis, we where really impressed with the hotel and decided this year to book direct with the hotel and take the all inclusive option. Our transport was provided by the hotel as described on their web site which was a great service, we arrived at the Hotel and to our surprise we got pool view rooms on the first floor which was fantastic!! The reception Staff where very polite, friendly and made the check in process very easy. The restaurant manager always greeted our family every evening, the staff were lovely, hard working and prompt, the food was good, there was always something to eat, however I thought there could have been more variety especially for kids. The rooms where lovely, clean and spacious! The pool area was great for the kids a decent size pool, the only complain I have, the sunbeds where too close to each other, you had to reserve a sun bed early in the morning if you wanted a particular spot, but that didn't bother us as we where up early with our daughter. The Animation team where fantastic especially Sonja, she instantly recognised our daughter from last year, our daughter loved the mini club she is 2.5 years old, the daily activities where brilliant, the area was very safe, sheltered from the sun, the play park was amazing!! This was the main reason we returned to the Hotel. Now for the bad news!! The Bar staff where appalling,(not so much at the pool bar staff) first of all, the all inclusive guests wear a wrist band so why do you always have to supply your card when you want a drink, the queue at the pool bar was pretty bad so basically employ more staff to solve this problem, when you eventually got served your card was whipped out your hand and adiós!! The Lounge bar was very busy, we didn't sit in the Lounge at the start of the night, we would go a walk then return to the Hotel for a drink, or tried too!! Had a few bad experiences with the bar staff, it was noticeable they where understaffed this obviously had an impact on their behaviour (rude and miserable) I appreciate everyone has to wait a short time but to order our drinks at 23.15, twenty minutes later still no drink, I was annoyed as the round of drinks from the table in front of me where flowing, so I ordered them again and surprise surprise no drinks arrived, my partner was fed up waiting so he retired to the room, I went to the bar to see what was going on and was told to sit back down and someone would be over, nope! no one came so unfortunately I demanded to speak to the bar manager, she came over at 24:00 and asked what the problem was, she was the one who took our order at 23:15 in the first place, she then proceeded to tell me all inclusive drinks finish at 24:00 but they would honour my drink on this occasion. This is only ONE example of my experience in the Lounge, I have many more, even waiting at the bar to take a drink to the room was ridiculous, the fact is we are on a family holiday we are not there to drink the bar dry even though we had already paid for our drinks!!, We had been talking to some of the other guests and they advised us (if you tipped the waiter there would be no problem waiting on your drinks), sad really because I would have tipped them if they provided a good service. I was not happy sitting in the Lounge so therefore decided to have a few drinks in the bars outside. This is a great hotel but unfortunately the Hotel is badly let down with the bar staff in the Lounge, In my opinion this needs to get sorted quick or the reputation of the Hotel will be destroyed. Due to this experience I cant see us returning to the Hotel!!!
- Official Description (provided by the hotel):
- The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more less
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- Also Known As:
- Bitacora Hotel Tenerife
- Hotel Bitacora Tenerife
- Bitacora Tenerife
- Spring Hotel Bitacora Tenerife/Playa De Las Americas