Paying around 350 for a hotel for a week in Tenerife, I wasn't expecting much, so it was to my pleasant surprise when I walked into the Oro Blanco reception, to find it completely immaculate and sparkling clean. The man behind the desk practically leaped out of his chair and couldn't help me enough with my check in, offering all of the services they provided for the rooms as well as recommending some external services he himself enjoyed. Thrilled I headed up to my apartment on the 1st floor. I was surprised at how spacious the apartment was and pleased with my friends choice of stay. The maid service was admirable as everything was pristine clean after they had done a thorough job every day. With top service, these maids deserve a raise.
I should mention that I was 1/5th of a group of girls (came a day later than the rest due to work commitments, therefore ended up with my own apartment). My girl friends had two apartments on the 6th floor. This is were the negative part of my review comes to the fore.
On the Monday, we had a few drinks in one of the girls apartments before heading down to the strip. We were having a smoke on the balcony (bad habit yes, but we had asked at reception and they had said that this was allowed) and, yes we were engaging in conversation, but no louder than a group of 5 girls getting ready to go out should warrant. We knew this was also a family hotel so we tried to keep the chatter as low as possible, or at least, inside the apartment. So it was to our utter surprise when at 23:30 we heard a shushing sound coming from the stair well (which was right next to the girls apartment, and could be seen from the balcony) immediately we hushed our voices, out of respect for our fellow neighbours, yet this was not enough as a moment later a security guard appears and reprimands us of our "loud and lewd behaviour" telling us we are not allowed to be smoking on the balcony (again we were told we were allowed to do so). Taking this as our queue to leave, we did just so.
The next day my friends received a "noise complaint" letter from the security stating that if there was any more "raucous behaviour" from my friends apartment, they would not get their deposit back and may even be asked to leave the hotel. What an absolute shock to my friends and I.
This was absolutely disgusting as, yes families were staying there, but did I mention the teenagers? The numerous teenagers who were running riot through out the halls between 03:00 - 07:00 most nights, including that night my friends received their letter. Ringing door bells, knocking on doors, running, and in a few cases, sliding down corridors, drunkenly calling to each other, and disturbing the entire complex? 3 times I heard the father of the family in the room next to mine open the door to these teens and, using very colourful words, kindly told them to shut up.
Not once did I hear a security guard try and stop any of this debauchery. My friends even got talking to one of the girls, whose holiday party, she admitted were causing some of the hassle, and it was in this conversation that my friends found out that this girl and her friends hadn't received one noise complaint or even come across a security guard!
This behaviour from the Security cannot be tolerated. It can't be one rule for one and another for the rest.
The rest of the staff were so helpful (the pool barmaid could have had a better attitude, but you could forgive her for being tired) that this was a serious let down from one part of their team.
I made a formal complaint at reception before checking out and hope it has been taken seriously.
Baring in mind, I'm 23 and like to party myself, I have more respect for others than to cause havoc in the halls of a foreign hotel where I know families are staying. If it were Mallorca Rocks (where I have stayed) this could be forgiven, but not in this instance.
I hope they rectify the situation as it was a wonderful place to stay, and in such a prime location it was shorter than a 10 minute walk to the beach and strip!
- Official Description (provided by the hotel):
- 145 Apartments in various types from studio without balcony ( 2 persons), studios with balconies ( three) bedroom condo (sleeps 4) two bedroom apartments (6 people) three-bedroom apartments (8 people) with all kinds amenities such as fully equipped kitchen , safe in the room , located 500 meters from the beach and centrally located 5 minutes walk from the bars and entertainment area , heated pool in winter, paid parking, ... more less
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- Also Known As:
- Oro Blanco Hotel Playa De Las Americas
- Apartamentos Oro Blanco Tenerife/Playa De Las Americas