We booked the Parque de las Paz because we read online that it's a 3 star hotel within minutes of the beach and Veronica's strip. How this establishment ever, ever managed to claim 3 stars is an absolute joke and astonishment to me.
There were seven of us, all from 22-26, and not one of us have a good thing to say about the place. The rooms had no iron, no washing machine, or even a basic mop or sweeping brush to clean the rooms up after ourselves. The food you could order near the pool was lackluster and don't even get me started on the computers in the parlour, you pay a euro for ten minutes online, and two of three times I done so I was waiting 4 minutes for the internet signal to reboot and work for me (provided I could even get a computer, as they were constantly being used by kids checking their facebooks).
From the moment we arrived the rooms were sweltering hot with absolutely no air conditioning, as a result we'd have to keep our balcony doors open constantly, which would result in security constantly coming up to the room and giving out to us if we even had the iPod on a low volume in another room, or had a chat or a drink on the balcony at night. When we tried to speak to the Reception about it, the staff (Juan Luis Bello was his name, the staff who works the night shift) cursed at me, stormed off on me as I was speaking to him, and was incredibly hostile and unprofessional considering I was only asking for an alternative to cool the room down that night without disturbing other guests. I had asked the manager the next day would it be possible to have another fan brought up to the room or even to have our own fan speeded up, and nothing resulted of it.
From the moment we arrived we felt like we were unwelcome due to the ages of our party despite two of us working in the Hospitality business as Receptionist's in Hotels back home in Dublin. The whole trip was completely ruined for us due to the hostile and aggressive attitude of this particular staff member, and regardless if some of the girls in our room were a bit high-pitched there was absolutely no excuse that can justify his lack of professionalism. In Ireland, you'd be fired for it, and I see no reason why any paying customer should be treated the way we were. Having a family or minors with you should be no indication as to how the staff should treat you, and we felt very uncomfortable here.
In summary, the staff were horrible, and the rooms were sweltering hot with no ventilation (bar a very slow moving fan in one room) and very few self-catering services. I'd never recommend it to anyone again, I'd rather sleep on the beach on Veronica's Strip than bother going back to Parque de la Paz.
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- Also Known As:
- Aparthotel Parque De La Paz Hotel Playa De Las Americas
- Parque Paz
- Parque De La Paz Tenerife
- Aparthotel Parque De La Paz Tenerife/Playa De Las Americas