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“Never Again”

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Aparthotel Parque de la Paz
Certificate of Excellence
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Never Again”
1 of 5 bubbles Reviewed 17 July 2012

We booked the Parque de las Paz because we read online that it's a 3 star hotel within minutes of the beach and Veronica's strip. How this establishment ever, ever managed to claim 3 stars is an absolute joke and astonishment to me.

There were seven of us, all from 22-26, and not one of us have a good thing to say about the place. The rooms had no iron, no washing machine, or even a basic mop or sweeping brush to clean the rooms up after ourselves. The food you could order near the pool was lackluster and don't even get me started on the computers in the parlour, you pay a euro for ten minutes online, and two of three times I done so I was waiting 4 minutes for the internet signal to reboot and work for me (provided I could even get a computer, as they were constantly being used by kids checking their facebooks).

From the moment we arrived the rooms were sweltering hot with absolutely no air conditioning, as a result we'd have to keep our balcony doors open constantly, which would result in security constantly coming up to the room and giving out to us if we even had the iPod on a low volume in another room, or had a chat or a drink on the balcony at night. When we tried to speak to the Reception about it, the staff (Juan Luis Bello was his name, the staff who works the night shift) cursed at me, stormed off on me as I was speaking to him, and was incredibly hostile and unprofessional considering I was only asking for an alternative to cool the room down that night without disturbing other guests. I had asked the manager the next day would it be possible to have another fan brought up to the room or even to have our own fan speeded up, and nothing resulted of it.

From the moment we arrived we felt like we were unwelcome due to the ages of our party despite two of us working in the Hospitality business as Receptionist's in Hotels back home in Dublin. The whole trip was completely ruined for us due to the hostile and aggressive attitude of this particular staff member, and regardless if some of the girls in our room were a bit high-pitched there was absolutely no excuse that can justify his lack of professionalism. In Ireland, you'd be fired for it, and I see no reason why any paying customer should be treated the way we were. Having a family or minors with you should be no indication as to how the staff should treat you, and we felt very uncomfortable here.

In summary, the staff were horrible, and the rooms were sweltering hot with no ventilation (bar a very slow moving fan in one room) and very few self-catering services. I'd never recommend it to anyone again, I'd rather sleep on the beach on Veronica's Strip than bother going back to Parque de la Paz.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LesVierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Rochdale, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 17 July 2012

Went to this hotel first week in July and found it to be just as we expected it to be.
Rooms clean but basic.
Food good but not much choice.
Drinks served in plastic glasses even in the dining room.
Great location.
Noisy at night when the young ones are returning from the clubs.
Staff friendly.
Worth what we payed for.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Archibaldfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parque P, Gerente at Aparthotel Parque de la Paz, responded to this review, 3 August 2012
Thank you very much for your kind review. We are doing our best to improve all those things guests do not like during their holiday thanks to all your opinion and comments! You are warmly welcome back any time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
antrim
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 16 July 2012

I stayed at these in apts in 2008 and things have changed. Firstly this time we were all inclusive rather than self catering and secondly new flat screen tvs in rooms and ceiling fans, thirdly though and very, very disappointing is that it is no longer a family hotel and large groups of teenagers were staying when we were there.

The all inclusive food was good and I always found something to eat. Strangely for the 1st time ever I did not get bored of the food and my kids always found something they enjoyed. The bbq night was pleasant change. The restaurant staff work very hard and we never had to wait for table, always very efficient and they were all mostly very pleasant especially anthony who fussed round our baby. the all inclusive manager though was most unpleasant and grumpy, rude man but thankfully he did not rub off on his staff. Do not worry about the food I found it fine and warm enough too. Only think that was disapponiting was the dessert selection but good thing in another way as I only put on 2lbs in the two weeks!! The all inclusive drinks were fine, we are not big alcohol drinkers but the beer was lovely, so was the peach schnapps and the cold drinks, one thing majorily grated on me at breakfast and in the ai area was the 'orange juice' was rank, strong cordial, rather than fresh orange which would have been so much nicer. Also the one drink per customer policy was quite annoying as we had to go up several times for a drink as we couldnt leave baby and kids.

The rooms are grand and it is nice having the fridge etc to keep beverages in. The tv was excellent never had such a good selection so we got this for some films and defo for kids. our room was 322 which i emailed and asked for before travelling. It is on the road leading into the apartments and very quieet for outside noise. We also had bonus os huge sun terrace to the side of our apaprtment which could only be accessed from inside our apt. We found facilities fine, beds quite uncomfortable but hey cant have everything! Room service was great and have to say whole complex was kept very, very clean. The staff really do work so hard and it is noticeable. The pool area too is also clean with welcome bonus that no large blow ups are allowed in the pool. Do not even bother buying these sort of things as everyone leaves theirs behind and you can lift them free of charge which was nice.

These apts are also in my opinion in the best location in las americas. You can walk along the beachfront into los cristianos which is pleasant walk or turn right go down main street with posh shops and nice coffee places. However when you go down round the corner it is my idea of holiday hell. the area from hotel siesta onwards is hideous, tacky,blackpoolish. Also veronicas is in this vicinity and it is awful at night for famalies around this area. There is nice mini golf family bar down towards veronicas but walking back later at night is not so nice, large groups of rowdy teenagers all around you.

When we arrived we noticed groups of young adults around the pool area and in first few days tried taking my 11mth old baby into pool but these guys hit her several times with the ball and didnt even apologise. took her outta big pool never to return again. Also at night sleep was not on the agenda. Arguing, singing, banging doors all going on around us. One evening just got my baby asleep and hear a racket outside our apt door, some guy had hit his girlfriend and she was screaming and swearing at top of her voice. Phoned reception and complained but not much done. Also at night got awoken several times by girls singing the same song on repeat at top of their voice. Towards our 2nd week noticed more and more arriving, making full use of ai bar. The 'Escapades' rep was bringing in these large groups and i approached him questioning him saying i believed the hotel was NOT an escapades accomodation and he said it is not but still every night arrived with more groups of 18-30 club ones!!!!! Strange!!!! He also said they had always been coming there yet last time i stayed there was no teenagers just families. The hotel REALLY need to address this as LOTS of famalies we met will NOT be returning due to this. The hotel should either be young and lively or family only, you cat have both!!!! Sort it out!!!

Overall mixed feelings about holiday, found daytime entertainment ridiculous, nothing on except killer pool for hour then next day volleyball. BORRRINNNNGGG!! Didnt even bother with kids club looked rubbish and kids mini disco at night was joke. didnt really exist. Also bingo prizes were stupid, free cocktail whcih ya get free anyway. Why not charge everyone euro and give moey prizes??? too much hard work. Also boring snake, parrot, eagle shows, snake guy looking 20euro for photo, he can keep on looking. mister sister was good show, magician show was atricious, blonde hair lady in her 40's was awful too. Two girls 'Destiny' were good, enjoyed their show. entertainement really, really,relly needs sorted, worse ever!! Richie is such a nice guy but hotel need to give him more money or something cos quality is awful. Also daily programme needs looked at, AI hotel needs good programme, sadly macho men throwing ball round pool daily not entertaining.

If you have booked try and enjoy, bring ear plugs and make the most of it. We did but were so so glad to get home and get some sleep. Hotel needs to change these things and it would be great place to stay. We did loro parque and siam park(twice). Both enjoyable but siam great. only thing is watch urself there everyone was burnt. Enjoy your holiday but we will NEVER be back at tenerife. Not family place.Also queue from 8 for sunbed or no chance!! thank goodness there was the gate!

Room Tip: 322 excellent room. not pretty view but hey its quiet when teenagers not on rampage. Pool view room...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leannehamill2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parque P, Gerente at Aparthotel Parque de la Paz, responded to this review, 9 August 2012
Thank you very much for your review. We hope you had a nice holiday.
We are very sorry for any inconveniences you might have had with the restaurant staff.
Yes, you are right, in the summer we have got many families but also many young peolple spending their holidays with us. We have just received new mattresses for all rooms &
we have changed more things (dessert variety, animation, minidisco, bingo prizes offered by the hotel - low does not allowed you to pay to get bingo prizes, etc ) thanks to all your comments! I am sure the next time with us you will enjoy your holiday even more! Looking forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 July 2012

Just came back from Playas staying in Parque La Paz, which was a lovely stay. Rooms were clean, all inclusive choice was great and there are food and drinks available from 9am-11pm. Entertainment at night is very well organised as well, mainly catered for families but we were on a girls holiday and still enjoyed it. Just over 5 minute walk to the beach and if you are looking for the lively strip (bars/clubs) that's a about a 15 minute walk away.
Only down side, our room was sitauted next to the main road which was very noisey late at night and early in the morning but I guess most of the hotels in playas will experience the busy traffic. Trying to get a sun lounger after 9am is a struggle, they all seemed to be taken by towels! Standard for any hotel though! :)
If you go to Playas you must visit Siam Waterpark, great day out and the water slides are amazing.
This hotel is defo worth the price you pay - enjoy! :)

Room Tip: Rooms on pool side will be quieter.
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KC16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parque P, Gerente at Aparthotel Parque de la Paz, responded to this review, 9 August 2012
Thank you very much for your positive review! We are very happy to hear you enjoyed your holiday! We hope to welcome you again very soon, and please do not hesitate to contact us while you are on holiday for any inconveniences, for example we could have changed your room if too noisy :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 10 July 2012

we stayed at parque de la plaz in June 2012 and stayed self catering, the rooms were clean and the staff friendly for the price you could not fault it, the location is perfect and we really enjoyed our holiday. The entertainment was good but if Richie asks if you like 80's music I would say no especially spandau ballet and their hit song gold (only joking Richie). The only advise I would give is to take your own towels as they do smell but we would definately stay here again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Baddeleys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parque P, Gerente at Aparthotel Parque de la Paz, responded to this review, 9 August 2012
Thank you very much for your positive review! We are very happy to hear that you had a great time here with us! Thank you for your opinion about the towels, we are working on it! Looking forward to welcoming you very soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

Just came back from our family holiday,this was our first holiday and would definitely go back.The kids were entertained and we took 10 kids aged 17 to 1 and they had something for them all to do i.e bingo volley ball killer pool golf kids club aqua aerobics during the day and entertainment every night Ritchie kept us all entertained thank you Kim marty and the 10 kids xxxx

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kim13xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parque P, Gerente at Aparthotel Parque de la Paz, responded to this review, 9 August 2012
Thank you very much for your review! Happy to know you had a great time here with us! See you soon at Parque La Paz!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 July 2012

I stayed at parque de la Paz in June With a group of friends. For what we had paid it was so much more than what we had expected . The rooms were a nice size and clean. The food was nice and there was good variety, always something there for everyone.
Couldn't of asked for a better location it's 5 minutes away from a lovely beach and shopping centre and literally 5 mins in a taxi (5 euros) away from Veronica's strip which is very lively. There was good entertainment in the hotel throughout the day and night and the drinks are pretty good to. All the staff were very friendly and helpful just a friendly place altogether. I really enjoyed my stay I like to go somewhere different every year but I would definitely visit this hotel again for the price I paid and would recommend it to anyone

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Trssssal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parque P, Gerente at Aparthotel Parque de la Paz, responded to this review, 9 August 2012
Thank you very much for your positive reply! We hope to welcome you very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aparthotel Parque de la Paz

Property: Aparthotel Parque de la Paz
Address: Avda. Luis Diaz de Losada, No 2, 38650 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Playa de las Americas
#12 Family Hotel in Playa de las Americas
#13 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aparthotel Parque de la Paz 3*
Number of rooms: 221
Reservation Options:
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Also Known As:
Aparthotel Parque De La Paz Hotel Playa De Las Americas
Parque Paz
Parque De La Paz Tenerife
Aparthotel Parque De La Paz Tenerife/Playa De Las Americas

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