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“Wonderful setting and good food”
Review of The Finch's Arms

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The Finch's Arms
Ranked #1 of 1 Hambleton B&B and Inns
Oakham, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful setting and good food”
Reviewed 30 July 2014

We called in looking for a drink after an impromptu walk, so had not read any of the reviews. We were warmly welcomed by the bar staff when we ordered drinks, which we took onto the terrace to enjoy the wonderful views. A very friendly waitress came and asked if we planned to eat and she explained that she would bring menus out at 6.30pm when cooking started. She was true to her word and remained attentive throughout the evening, appearing at appropriate intervals to check if we needed more drinks and to clear empty plates and glasses. The set menu offered good value, tasty options and the a la carte, although pricier was again good quality, although the main courses could have been slightly larger for the price. We had a query on the bill but this was resolved immediately. We would definitely visit again and noted that they also served morning coffee and afternoon teas.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank maddogsslave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 July 2014

A large group of us visited The Finch's to celebrate a 60th birthday and we enjoyed it so much that its hard to believe that it is the same place mentioned in other reviews? The group arrived seperately over a Friday afternoon and we spent the afternoon enjoying a drink and catching up while overlooking the water. We freshened up before a very good dinner and left the following morning after a very jovial discussion with the owner. Thoroughly enjoyable.

Room Tip: WE were on the front of the building and it was fine.
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  • Stayed June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Sankey1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicestershire, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 July 2014

Only just started using trip advisor, thats why i'm writing this review so late on. We had a set course for the boxing day, which came in at £60, which at first glances can be seen as expensive however this was the perfect price for the BEAUTIFUL food we received. I had the soup with a truffle oil (thank you for now getting me hooked on the stuff) and the roast beef, which was honestly the most beautifully cooked piece of meat I've ever had. To top this off, we received brilliant attention from our waiter regardless of the fact that the pub was at bursting point. My elder family members also received superb service from the staff. We have returned since, and have continued to be impressed by the high quality of the food. We look forward to the next time we visit this pub!

Stayed December 2013, travelled with family
Helpful?
1 Thank outandabout_1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014 via mobile

We had our dog with us so ate alfresco on the front garden.Superb food. Cod and chorizo was exquisite. Location English chocolate box gorgeous even the weather was good. It doesn't get better than this.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reviewscave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
155 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 12 July 2014

Stayed here with friends for one night before a golf match. The atmosphere in the whole hotel is just excellent the staff and the management couldn't do enough to make our stay as comfortable as possible.
We had our meal in the evening and it was lovely and enjoyed spending time in the bar after the meal with some of the locals. A really good evening. The rooms had been re-furbished to a very good standard and the only thing which let the room down was the temperature it is very warm in the rooms.
Breakfast in the morning was excellent and on the whole we had a great one night stay. Some tidying up work needed outside but nothing that interfered with our stay.
I would have no problem recommending this hotel to anyone who enjoys life without having to look at the minute details.

  • Stayed July 2014, travelled with friends
    • Cleanliness
    • Service
Helpful?
Thank GerryScotland49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brightlingsea, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 July 2014

Stayed here for one night on our 35th wedding anniversary so we hoped it was going to be special.
We checked in but were unable to have the draught beer as they were cleaning the pipes (we were told this was their quite time so the best time for them to do this - personally we think it might have been best to do this before the bar opened).
We stayed in room 3 with the balcony overlooking Rutland water and the views and peacefulness were superb, although the landing getting to the room was stifling hot, it wasn't really an issue for us. We went down for our pre booked dinner and waited to be acknowledged by the staff coming and going past us, but in the end we had to ask to be seated in the empty restaurant (lots of people had chosen to eat in the garden). We were offered a table by a pillar and the main walkway. We politely asked for another table but were told by the young waitresses that they were all reserved. I became slightly upset as this was our anniversary, and when we explained this, they immediately offered a window seat. During the evening, 6 people came in from the garden to have/finish their meal, and chose not to sit in window seats. NO other tables were taken - where were all the guests with the so called reserved seating? This aside, the meal was fantastic! and the waiter was attentive.
We slept with the French doors open due to the heat. At breakfast we were able to sit wherever we chose, which was in the garden. It was gloriously peaceful and again overlooking the stunning Rutland Waters. The lady who served us was extremely friendly and helpful, and the breakfast was very tasty and plenty of it.
I would stay here again if the young staff had some training on customer care. The place and the location was stunning, but I agree with the previous comment about the 'disinterest' of the staff.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tracy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
handyman09, Owner at The Finch's Arms, responded to this review, 19 July 2014
1)
We normally do not answer tripadvisor reviews which does not mean we do not take on board the valid comments made by some of the reviews. The first point I would like to make is that we are A VERY FRIENDLY 18TH CENTURY PUB WITH 10 ROOMS not a Premier inn or a Ritz Carlton or A Boutique hotel as quoted in some of our reviews , although the rooms are in our opinion and the majority of our regular guests classed better than average. We have an ongoing maintenance refurbishment programme. Some of our rooms are due this in the autumn.
We are a 18th century pub, we cannot fit air conditioning we have used mobile air conditioning units but guests asked us to remove them as they are noisy
On an average week we serve approx. 900 customers with 400 of them being booked with stated times, which means 500 guests turn up with no booking made. We serve lunch between 12:14:30 and evening meals between 18:30 – 21:30 & on a typical day most of the guests arrive within the time allocated but on many occasion guests arrive after the time agreed and on top of this we have customers arriving who have not booked which we can accommodate under normal circumstances but at weekends and especially the summer months due to our popularity get overrun
As far as the service is concerned we do get very busy at certain times of the week as I have explained previously and at times it is difficult for the staff to cope, front of house and kitchen, AND ALL OUR MEALS ARE COOKED TO ORDER FROM FRESH NOT MICROWAVED OR PRE COOKED and as most people will know it takes time to cook raw product. We do have an ongoing training programme but we are no way perfect we do miss things when under pressure but in most case customers are understanding and understand that we are very busy but overall they enjoy their time
We are having comments on our toilets; these are new toilets only 2 years old these have many checks in the day at 12noon 15:00 & 18:00 every day. We have only 2 cubicles in the gents and we have removed the seat in one of them so it can be used as a urinal, We have had customers who do not lift the seat and this causes problems as we can check at 15:00 – OK – 15:05 we can have some guests urinate all over the floor. I totally disagree with some of the reviews comments on the toilets.
To sum up we are a 17th century pub with rooms, we have had 300 reviews over the past 9 years being on tripadvisor. The majority of reviews being positive, in those years we have had approx. 420,000 customers pass through our doors, but this does not mean we do not take on board the negative comments we do try to improve. If you are unhappy I would advise that you tell us at the time and a manager will come to see you and will be more than happy to assist you with any problems that you have, that is why they are there.
THERE ARE CERTAIN REVEIWS THAT SAY THE PUB IS LOOKING TIRED WE ARE An 18th CENTURY PUB AND IF YOU HAD 900 PEOPLE PER WEEK PASSING THROUGH YOUR FRONT ROOM I AM SURE THAT IT WOULD LOOK TIRED BUT AS I HAVE SAID PREVIOSLY WE DO HAVE AN ANNUAL PROGRAMME OF MAINTENCE AND DECORATION We do not try to make your EXPERIENCE an unhappy one but sometimes circumstances dictate we are there to please which the vast majority of clients appreciate by returning ?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swadlincote, United Kingdom
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 July 2014

Before I start please note that this review is just for the hotel, I will review the restaurant separately.
We stayed at this hotel July last year and thought it was a really nice boutique hotel, just lacking in any real way of keeping the guests cool in what is a very warm hotel - the fans in the rooms very inadequate.
Anyway we booked 3 rooms again this year at £130.00 double occupancy B&B (not cheap).
On being shown to our room it just looked old. On closer inspection the paint work was worn, there was a large hole in the wall paper in the bath room, the deck on the balcony was green with moss, the quilt wasn't in its cover properly (The poppers on the end weren't done up and it was falling out) and the bed cover looked old and worn. Basically nothing major just showing a lack of TLC and looking very tatty. Later that night we were to discover that we had a very squeaky bed that woke you up every time you rolled over. Also whenever someone ran the hot water the boiler kicked in and was really noisy. There was a bath in this room with a hair washing shower but no real shower - a must when spending a sticky night with no aircon.
Second room obviously hadn't been cleaned properly. Couple in there went to make pot of tea in the morning to find old tea bags in the pot and no milk. Once again walls and paintwork shabby and tired and room far too hot even with windows open.
Third room just as tired.
On arrival there was no where to park and the girl behind the desk said we would have to park in the village - fortunately the manager/owner came out and got the staff to move their cars out of the car park.

One last point that reflects more on the restaurant than the hotel but is indicative of how the hotel feels at the moment. One of the toilet seats were missing in the gents toilets and had obviously been for a while. Not a major issue just looked awful.

Room Tip: Lake view is stunning but on nice days patio below is full of customers until late so not something...
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PontoonandDock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The Finch's Arms

Property: The Finch's Arms
Address: Oakham Road, Hambleton LE15 8TL, England
Region: United Kingdom > England > Leicestershire > Hambleton
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Hambleton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Finch's Arms 4*
Number of rooms: 6
Official Description (provided by the hotel):
The Finch's Arms in Hambleton is a traditional 17th century English country inn, with beamed ceilings, cask ales and a small bustling bar with magnificent views over looking Rutland Water. ... more   less 
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Also Known As:
The Finch`s Arms Hotel Hambleton

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