We knew we were going to be late arriving and from seven onwards were phoning to tell them on the website number. It was unavailable. We arrived at 11.40pm and wondered around shouting for assistance. No one was around. We rang the "emergency" number and after thirty minutes someone answered and came to check us in. Once someone finally arrived to check is in he complained about the fact that 12 was the final check in we explained that we had been calling for hours to let them know but he wasn't bothered. When we looked at the clock it was ten to twelve and we had been there for for half an hour trying to contact someone to check us in. The room was nice but then after sleep we went down to breakfast. We ordered a bacon sandwich and scrambled egg on toast. After an hour we were brought some toast and ten minutes later we were brought scrambled eggs (on its own as she had brought the toast earlier in case it got cold?!) and a bacon sandwich with stale bread. After breakfast we went to ask reception for an iron, and the guy there didn't even look up from his phone before shouting the breakfast waitress to find one for us. Upon check out we were asked whether or not we needed to pay. Not a big issue but we needed to pull out all our documents to show that we had because they didn't know. The building and room were nice but service was shocking!!
- Official Description (provided by the hotel):
- The Finch's Arms in Hambleton is a traditional 17th century English country inn, with beamed ceilings, cask ales and a small bustling bar with magnificent views over looking Rutland Water. ... more less
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- Also Known As:
- The Finch`s Arms Hotel Hambleton