We picked this hotel because it got such good reviews on trip advisor. The decent hotels are a distance off I-20 around the loop. The clerk at the front desk was friendly when we arrived. Our room was decorated with a fresh look and was clean. There were two phones in our room, with buttons to contact the front desk, internet assistance, wake-up call, etc. etc. Neither phone in our room worked and a lamp had a burned out bulb. When we walked down to the front desk later in the evening to report these things, the new clerk didn't seem at all concerned. In fact, she seemed bothered by our contacting her. With so many good hotels in this area, we would not return to this one. In the morning when we left, we couldn't find anyone at the front desk!
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