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“Just an average Springhill Suites”

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SpringHill Suites Midland Odessa
Ranked #14 of 45 Hotels in Midland
Odessa, Texas
Level 6 Contributor
189 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Just an average Springhill Suites”
Reviewed 12 May 2014

I stayed here Saturday night because I was attending a rockhounds baseball game. The hotel is in in okay location if you are going to a baseball game but other than that not much else around. The front desk agent was not the friendliest guy so i think I would have given a better rating had the front desk agent been nicer. He just seemed like he just wanted to hurry up and check me in and get it over with. The breakfast lady was very nice on the other hand. I was disappointed with the breakfast. Not much selection at all. The breakfast at the Residence Inn in Midland and even the Fairfield Inn Odessa have so much more breakfast options. As for the rooms themselves, well they were nice and quiet. Not the best cleaned. I found popcorn under the desk and near the couch. Looks like housekeeping forgot the vacuum.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank stepgonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie W, General Manager at SpringHill Suites Midland Odessa, responded to this review, 14 May 2014
Thank you so much for sharing your feedback of your most recent stay with us. I sincerely regret to read that your experience fell far below your expectations, and ours. On behalf of the team, I would like to apologize for not providing you with adequate service, leaving debris on the carpet in your room, and not having enough selection in our complimentary breakfast offering. Your feedback is very important to us and will be used to ensure that nobody has this same experience again. I sincerely hope that you will give us another opportunity to properly serve you in the near future should your travels bring you back to Midland, TX.

Sincerely,
Jamie Wargo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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55 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
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English first
Hobbs, New Mexico
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2014

The motel was fairly new, and such a comfortable stay. I would stay here again when we travel to Midland.We were able to get a group rate for 15 rooms this rate accomidated everyones needs and wants. There was even a little lounge in there although the lady was a little rude when we asked for her opinion on what to get to drink. Other than that everyone was friendly and very helpful.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Brittany C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie W, General Manager at SpringHill Suites Midland Odessa, responded to this review, 14 May 2014
Thank you for the great review!! I would like to extend my sincere apologies for the rude service you received. I can assure you that I will pass along your review so nobody else encounters this kind of service. I am ecstatic that all your group needs/wants were covered! We hope to see you guys again in the near future!

Sincerely,
Jamie Wargo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
185 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 9 March 2014

The Springhill Suites- Midland seems relatively new. It's located in a cluster of newer hotels. The check-in process was quick and efficient.

The room was fairly large - actually very large. It had separate rooms for the shower and toilet. Everything seems fairly new and clean. Large screen TV with a good choice of channels.

We checked out early in the morning so didn't get a chance to try out the breakfast bar. They were just setting it up as we were leaving but it looked like they had a good selection to choose from.

The hotel is in Midland - which automatically means high prices due to the economic boom. The room with tax was ~$275/night.

Would definitely stay here again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank exptraveller501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie W, General Manager at SpringHill Suites Midland Odessa, responded to this review, 14 May 2014
Thank you for taking the time to fill out a review and for the great comments! I'm pleased to hear that we met your expectations. We hope to see you again in the near future!

Sincerely,
Jamie Wargo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
Level 5 Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 March 2014

WOW, one of the newest and nicest hotels in Midland that isn't at a premium price.... When I walked into the spacious, well-appointed lobby area it screamed sophistication! Most tastefully done modern decor..
The room was as big as a New York apartment with a separate toilet area and a separate shower/grooming area (I wanted to take the mirror home). The decor was "cool". The room clean and with a lovely sitting and work area. Microwave and frig included...
Two individual reading lights above the bed
Noticed a lovely bar and eating area...
Didn't get a chance to use the gym area
5-stars all the way!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank oscargoKalamazoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level 6 Contributor
542 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 1 March 2014

If you are traveling to Midland/Odessa Texas, book your room early. There is definitely a shortage of rooms in the area. This hotel helped us out of a bad situation. The hotel is new and very nice. The exercise room is one of the best we have found anywhere. But the staff is quite helpful and really tries to please. The hotel has a bar. Breakfast is great. Rooms are quite spacious. Book early and stay here.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank califken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skibbereen, Ireland
Level 5 Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 29 January 2014

This is a new hotel and is therefore very comfortable. Unfortunately the hotel has little effective management and terrible customer service. A myriad of things were wrong during my stay and none were corrected. On the coldest day of the year in Midland the air conditioning was on in the hotel lobby. The staff could not shut it off because the manager had the keys. I never received clean glasses in my room after the first night despite asking for them. Linen service was spotty at best, too. The workout facility had no wipes to clean the machine and the bottled water was actually refilled tap water (which is undrinkable). The outside fire pit does not work and no one cared to try and repair it during my stay. Lastly, the lights were inoperative in the business center and were never repaired either.
Bottom line, the hotel is pleasant because it is new. How long it will stay pleasant is a function of how the management's ineptitude.

  • Stayed January 2014, travelled on business
    • Value
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Helpful?
Thank wrldtraveler80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
Level 6 Contributor
166 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 13 December 2013

As a previous reviewer has said, this is not the cheapest place in town. This is a new hotel and for your money you get a spacious room with a separate toilet and sitting area, comfortable bed and good bathroom. The staff were friendly and helpful. The hotel is in a partially developed estate with limited footpaths for walking and limited restaurants for eating. The things letting down this hotel for us were (i) the towels are very small (ii) the sliding doors on the bathroom and toilet are so heavy they are difficult to open/shut (iii) the breakfast is very basic and (iv) for most of our stay the hot water/coffee pots in the lounge area were empty. With a bit more attention to detail this could be a great hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank station
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Midland Odessa

Property: SpringHill Suites Midland Odessa
Address: 5716 Deauville, Midland, TX 79706-2925
Region: United States > Texas > Midland
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #14 of 45 Hotels in Midland
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — SpringHill Suites Midland Odessa 2.5*
Number of rooms: 107
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