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“Tight squeeze”

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Wyndham Garden Midland
Ranked #33 of 46 Hotels in Midland
Reviewed 24 May 2014

hotel's overall look was good but rooms were too small for the furnishings...barely room to walk between bed and desk, frig and microwave stuffed in a closet space with curtains(can we say country)...almost everything in room touched each other...beds were nice, room just cramped...bathroom small, when opening door it came about an inch from hitting the toilet...no free breakfast but for $9 there was a breakfast (all you can eat)bar...front area was spacious, a wet bar, computer room(3 computers) large lounge area, breakfast bar, a fairly large pool and seating area and then you get to your tiny big bed room...surprise!!!

Room Tip: depending on body stature, get a rm at another hotel or maybe a suite...
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  • Stayed: May 2014, travelled with family
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1  Thank Lillie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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245 - 251 of 278 reviews

Reviewed 22 May 2014

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Matthew S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MidtownhotelGM, Front Office Manager at Wyndham Garden Midland, responded to this reviewResponded 10 February 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 May 2014

I had to come to midland on short notice and the front desk agent, Javier, and all the Wyndham team members have helped me tremendously! The beds are comfortable even the housekeepers are extremely nice!

  • Stayed: May 2014, travelled as a couple
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Thank NAdams2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

Three business travelers with room reservations checked in at about 11:00 PM, ready for a good night sleep - wrong. Hotel check-in was 25 minutes with an uninterested front desk staff. Once keys were distributed, we were informed that only one of the rooms actually had a bed, but no AC, The other two rooms only contained a sleeper sofa with a very old, stained thin mattress that was only the coil springs. No bed sheets, blankets or pillows. One sofa sleeper room contained a creepy looking "spa" or baptismal font - not sure. One pillow give by the staff was an embroidered pillow - see photos.

The staff did not seem to care about our comfort in the least.

Never will trust a Wyndham brand again!

  • Stayed: April 2014, travelled on business
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2  Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

This hotel has recently been renovated and is up to par with any basic Holiday Inn type hotel. The breakfast buffet is significantly better than any "free" hotel breakfast, serving omelettes, half-grapefruits and a variety of other fresh fruit, as well as the standard bacon, eggs, sausage, waffles, etc. but charges $10 for it.

  • Stayed: April 2014, travelled on business
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Thank EmmasDad34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia B, Front Office Manager at Wyndham Garden Midland, responded to this reviewResponded 18 April 2014

Thank you for taking the time from your busy schedule to write us this awesome review. We appreciate your kind words and hope that we have a future occasion to be of service.

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Reviewed 12 April 2014

Slight construction still going on but most work done. It was great to see the upgrades. The Issue I had was they front desk turned my key off early before I checked out. Causing me to have to walk around to the front to get all my items loaded. Please make the policy not before noon to turn of the key

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia B, Front Office Manager at Wyndham Garden Midland, responded to this reviewResponded 14 April 2014

Thank you for taking the time to review our property. We are glad that you took notice of the upgrades we are making. We are striving every day to improve the look and comfort of our hotel.
We apologize about the guest key not opening your door the day you were due to leave. Our check out time is at 11am, that is why the keymaker is automatically set to expire the keys at that time. We hope to have the opportunity to serve you again in the near future.

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Reviewed 24 March 2014

First room I was given had toilet paper and unidentified other material in the toilet . I flushed the toilet and it backed up. I went back to the front desk was given another room. Second room had very weak water pressure in shower and very lukewarm temperature in shower at 530am in the morning.

The building is old and I think they still have the original plumbing. Air conditioner unit in my room seemed filthy, made loud rattling noises and was basically not usable. Walls are thin and doors slam loudly.

Staff are friendly, most seem hardworking, but training seems minimal or maybe non existent. The staff are left to figure things out for themselves. Most do. But the lack of training in standard processes is very evident. Front desk staff also seemed overworked and stressed. There was one hardworking but untrained waitress working a busy breakfast shift and their process seemed to require her to seat all incoming guests, bus and prepare tables, get and serve drinks, and prepare and process checks. This turned into a debacle, though it wasn't her fault that she had a badly designed process and she was scheduled by herself.

Right outside my ground floor window (15 feet away) was a dumpster. A large truck started emptying into it at 630am. I was already awake but anyone wishing earshot would have been woken up by this.

Room Tip: If you need to stay here ask for a room away from the dumpster with good water pressure in the showe...
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  • Stayed: March 2014, travelled on business
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1  Thank RolandJ759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia B, Front Office Manager at Wyndham Garden Midland, responded to this reviewResponded 25 March 2014

We sincerely thank you for your thoughts and experience at our hotel. We are happy to hear you liked the staff, I know they will be glad to hear that they are doing a great job! We give the housekeeping staff no less than one week of training before we start them on a trial alone as we keep an eye their progress and quality of work. the same with restaurant staff.

As you might know, the Permian Basin has been experiencing an extreme shortage of individuals for staffing that are not going into the oil field business, and is not uncommon in our area to find a place or two that staffs on one or two days by only one person per the projected amount of business they are likely to have for that shift. Unfortunately that was one of those days when you stayed. But rest assured, we are in constant search for good people who can help us give you the quality of service that you have come to be used to in our hotels.

We truly understand there are components to our hotel in need of updating and enhancements. That is why we have embarked on a major renovation that will greatly enhance our entire hotel, from 1st to 3rd floor, throughout the hotel. We are most excited about these drastic improvements.

We try to keep an eye on all a/c units, since this area is known for high winds that blows sand in every crook and crevice, but its with guests such as yourself with an eagle eye for detail that we can find and catch every problem area as you communicate those with us.

We apologize for the inconvenience of the unknown individual who was "dumping" in our trash receptacle. We appreciate your bringing this to our attention so that we can investigate to see who it could be, as the only ones that should be "dumping" into it would be hotel staff, and that wouldn't be until after 10am each day.

We truly hope you will stay with us again when your plans bring you to Midland so you can experience our "new hotel", when available. Until we can again be of service.
Warmest Regards
Julia B
FOM

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Additional Information about Wyndham Garden Midland

Address: 3100 W Wall Street, Midland, TX 79701-6758 (Formerly The Midtown Hotel)
Phone Number:
Region: United States > Texas > Midland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 46 Hotels in Midland
Price Range: £73 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Midland 3*
Number of rooms: 127
Official Description (provided by the hotel):
Thanks for considering The Wyndham Garden Hotel for your stay in Midland, Texas. With our modern styling the Wyndham Garden Hotel definitely sets itself apart from the competition. Conveniently located on Wall Street, the hotel is only 5 minutes from Downtown and I-20. We are also only 10 minutes from Midland International Airport which makes traveling a breeze. ... more   less 
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Also Known As:
Midtown Hotel Midland

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