Things started off ok. I booked a room with two double beds. Then I saw on their website that I could upgrade to a suite. So I called and asked to be upgraded. The girl who answered the phone did not know how to do it so I was told I would be sent back to external reservations, who had sent me to them, and when I explained that I was put on hold. When they came back it was someone else. She told me the room was available but she was having a hard time switching the reservation. So she asked if she could finish the change and call me back. I NEVER got a call back, and upon check-in found out she had never completed the reservation change. So we were stuck with the two doubles as they had no more suites available at this point. The staff gave a weak apology and moved on to the next task. The water did not get very hot in the shower, the beds did not have any comforters on them, we only had 3 towels in a room that can suit up to 4 adults, the hot tub was out of order, the heater would not switch over from A/C, room service was unreachable, and the lounge hours listed on their website were wrong by an hour. I work for a hotel in the town I live near. I understand that unforeseeable events happen, however having all of them happen in one night's stay is unacceptable in my opinion. I do NOT recommend this hotel nor will I EVER be returning to it.
- Official Description (provided by the hotel):
- The newly renovated Grand Texan Hotel and Convention Center is the largest hotel in Midland, Texas. With the Midland International Airport less than 6 miles from the hotel, and a free hotel Airport Shuttle, the Grand Texan Hotel makes it easy for you to get around. The Grand Texan Hotel in Midland offers leisure and business travelers a wide variety of guestroom and hotel amenities. During your stay, take advantage of the following amenities: Newly Renovated Rooms with 40-inch Flat Screen TVs On-Site Restaurant and Bar Free Hot Breakfast Indoor Pool & Hot Tub Complimentary Airport Shuttle Service Over 40,000 sq. ft. Meeting and Banquet Space Business Center with Free Fax and Copy Free Wi-Fi Internet Mini Golf, Table Tennis, and Billiards Free Wall Street Journal Pet-Friendly Fitness Room Truck and Bus Parking Available ... more less
- Reservation Options:
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- Also Known As:
- Clarion Hotel And Conference Center Midland
- Clarion Midland
- Midland Clarion