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“Worst hotel ever -- we actually left and stayed at the Best Western next door!”

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Comfort Inn & Suites Monahans
Ranked #6 of 8 Hotels in Monahans
Dallas, TX
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Worst hotel ever -- we actually left and stayed at the Best Western next door!”
Reviewed 31 August 2010

We are Choice Hotel VIP members, we stay at Comfort Inns across the United States, we know what to expect. The first room they put us in had papers with writings on them and toys left in the desk and under the ottoman. We were moved to another room. This one had an elephant above us. We asked to move again and they accomodated us. We then put on our swimsuits to go enjoy the indoor pool and hot tub. My daughter jumped in the pool, came up saying something she shouldn't have, and scrambled out immiediately because it was FRIGID! My mother and I got in the hot tub and it was lukewarm. When we asked about how to turn the temperature up, we were told that it was 95 degrees (yes, lower than body temp.) and that there was no way to raise the temperature. We went back to our room, changed, called Best Western to see if they had a hot hot tub and we left Comfort Inn. At 2:33 a.m. and again at 4:53 a.m. our phone rang in our Best Western hotel room. As NO ONE knew where we were and we have cell phones, and the front desk told us that it was a man asking for my mother by name, we figured it had to be Comfort Inn trying to find where we'd gone to for our three-night stay. This was confirmed when a Comfort Inn staff person called our room, asked for my mother by name, and asked her to come back to finish our stay. When my mother asked how she knew to contact us at Best Western, she said she had been handed a note to call us and do damage control! Again, we've stayed at literally 18 Comfort Inns this summer with all of our traveling across this country and we only had one other bad experience, and nowhere near as absolutely horrible as this experienece in Monahans. Please do NOT go to this hotel. You WILL regret it.

  • Stayed August 2010, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank TexasScopist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Denver, Colorado
1 review
Reviewed 22 May 2010

The staff was helpful and caring. The rooms looked like they came out of a travel magazine (Beautiful). The Decorators know a thing or two about fashion and style. There was a pool, hot tub, bussiness center, minature golf, a work out room. The breakfast was supurb. Biscuts and gravy, bacon, sausage, eggs, ceareal, begels, and much more I will stay with them any chance I get. You are the best place I have stayed. Thank you for making my stay above and beyond and be sure to thank the staff for their help and attention.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kittykat44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
College Station, Tx
2 reviews
Reviewed 5 May 2010

Beautiful, classy new hotel. Rooms were large and beds were plush. Great bathroom with lots of storage areas. Flat screen TV's. Frig and microwave. Beautiful, cozy beakfast area with full breakfast; i.e., fresh scrambled eggs, bacon, and biscuits, plus the usual cold cereal and sweet muffins, and yogurt which we hadn't seen at other hotels, bagels, and fresh fruit. Would highly recommend this hotel. The staff was friendly and personable.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BossMan04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Monahans

Property: Comfort Inn & Suites Monahans
Address: 2200 S Stockton Ave, Monahans, TX 79756-7517
Phone Number:
Region: United States > Texas > Monahans
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Monahans
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn & Suites Monahans 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Comfort Inn & Suites® hotel is conveniently located near many local points of interest. Area businesses and attractions, including the Grandfalls Community Center, the Ward County Convention Center, Sandhills State Park and Ward Memorial Hospital are minutes from this Monahans, TX hotel. There are an array of recreational areas, golf courses, basketball courts and a bowling alley nearby. Many entertainment venues and shopping centers can be found in the surrounding area. Several restaurants are located within one mile of the hotel; some are within walking distance. This hotel also offers convenient access to local events including rodeos, vintage car shows, 4-H Club competitions and the annual Butterfield Overland Wagon Festival. As a guest of this Monahans, TX hotel, you can enjoy features like: Free breakfast with hot waffles, Free wired and wireless Internet access, Indoor pool with spa, Exercise room, Indoor miniature golf course. This Texas hotel provides business travelers with additional conveniences including an on-site meeting room, and access to copy and fax service. All well-appointed and inviting guest rooms provide at-home features like flat-screen televisions, microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, spacious work desks, irons, ironing boards and cable television with HBO and The Movie Channel. Select rooms also have sofa sleepers and whirlpool bathtubs. Connecting rooms can be requested. Coin-operated laundry facilities are located on the premises and ample parking is provided.At the brand new Comfort Inn & Suites hotel, both business and leisure travelers can enjoy countless amenities and great personal service. Make a reservation with us today and we'll make your stay in Texas memorable. ... more   less 
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