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“Nice and relaxing!”

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La Torretta Lake Resort & Spa
Ranked #1 of 6 Hotels in Montgomery
Tyler, Texas
1 review
“Nice and relaxing!”
Reviewed 7 August 2014

This is a nice getaway for those who want to have a little piece of relaxation by the water, golfing or just being pampered! The location seems to be away from the big cities but has the local conveniences just down the road.

Room Tip: The higher the floor, the better.
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  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTorrettaResort, Manager at La Torretta Lake Resort & Spa, responded to this review, 18 August 2014
Thank you so much for your positive review of La Torretta. We are so glad our resort was able to provide the relaxation and productive atmosphere for your recent business stay. We do hope that you will take the opportunity to visit us again for leisure in the near future. Follow us on Facebook for upcoming specials.
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1,324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (413)
Date | Rating
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English first
College Station, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 August 2014 via mobile

I wanted a hotel within a 2 hour drive to take my 2 young sons to while my husband was out of town. It needed a water park type pool area and I wanted to feel safe. This hotel was all of those and more.

Biggest complaint was service. It was a 100% or 2% (esp the "at your service" number in the room... Terrible success with that and one time I called 6 times to eventually have it answered by someone who was clearly inconvenienced by my call...sounded like they were in the middle of dinner by the chewing sound). If I was traveling to be pampered, this is not where I would go...but it was perfect for what I wanted- & I went in with low expectations. Great for families and for every bad bit of service, there was someone who always made it better... I do appreciate that. I recommend staying in the tower and getting valet. The self park and cabins are far away if you have small children to rally together.

Stayed August 2014
Helpful?
Thank Jill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTorrettaResort, Manager at La Torretta Lake Resort & Spa, responded to this review, 18 August 2014
Thank you very much for your generous four star rating. We apologize for your service issues. This should not be the La Torretta norm and we will work to improve this. We are glad our resort was the right fit for what you were looking for and do hope you will choose to visit us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missouri City, Texas
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 August 2014

After hearing this place is wonderful, we tried it out. Convenient since it is close to home. Suites are nice, lobby, etc. Pool area has a lot to offer for kiddos and we loved the beach area by the lake. The food at this place is awful! It kind of takes away from the convenience of it when you have to leave to have a decent meal. Every meal we tried was awful...even the coffee! I recommend if you are staying here to be prepared to leave to eat...even for breakfast!

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank ambergreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTorrettaResort, Manager at La Torretta Lake Resort & Spa, responded to this review, 18 August 2014
Thank you for your feedback. We apologize that the food quality was not up to par and clearly missed the mark during your stay. We will share your notes with our Food and Beverage team so that we can improve the food here at the resort. We want our property to be a relaxing retreat and will work to make sure guests do not have to leave property unless they want to. Thank you again and we do hope you’ll return and give us a second chance.
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Houston, Texas
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 August 2014

Spent three days with my daughter. Rented a two bedrom villa.

Pros:
1. Beautiful location.
2.Villas are spacious.
3.Spa was nice.
4. Restaurant 157 serves buffet style meals which were adequate.
5. Clean overall.

Cons:
1. The service is mediocre. The telephone operator did not answer the phone.
2. The 3006, at your service number, was not answered.
3. Front desk understaffed.
4. The shuttle is hard to get.
5. Repair requests were ignored (telephones, safe did not work)

I was very disappointed by the service in an otherwise beautiful resort.
Would not recommend.

Room Tip: Villas are nice. Do not know about the rooms in the tower.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank MOKHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTorrettaResort, Manager at La Torretta Lake Resort & Spa, responded to this review, 18 August 2014
Thank you for your feedback regarding your recent stay. We apologize for the poor customer service you experienced while on property. We clearly missed the mark and want you to know that this is not standard for service at La Torretta. We will take your comments and work to improve each so that we can improve the overall resort experience at La Torretta. We do hope you’ll reconsider and visit us again. Thank you.
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Houston
1 review
Reviewed 5 August 2014

Nice rooms, beautiful view, and amazing service. Only 45 minutes from our house. Speedy check in with friendly service. The resort food was very good. And pool side service was awesome! This was suppose to be a two night stay and we ended up staying a third night!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cbeck2306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTorrettaResort, Manager at La Torretta Lake Resort & Spa, responded to this review, 18 August 2014
Thank you so much for your wonderful feedback. It’s reviews like yours that we work hard to earn for our resort. We are so glad you enjoyed your stay so much you were able to extend. Please do come back and visit us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2014

We stayed in one of the "golf cottages". We actually had 2 adjoining rooms which meant we had the entire cottage. It was an enormous amount of space, much more than expected. The cottages look a little dirty on the outside, but once in I was pleasantly surprised by the updated and slightly modern furniture and finish out. You have to drive over to the main hotel. Once there it is a very nice lobby with the lake right behind it. Nice place for breakfast and nice dinner restaurant on the water on the grounds. The reason I gave it a "4" was primarily the value. We got the entire cottage (2 units) for a little over $200 a day. Its a ton of square footage for the money, especially for large families.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTorrettaResort, Manager at La Torretta Lake Resort & Spa, responded to this review, 18 August 2014
Thank you so much for your generous four star rating. We are so pleased that you enjoyed your golf cottage. It is most definitely our more spacious accommodations. We do hope that you will come back and visit La Torretta again really soon. Please follow us on Instagram and Twitter for upcoming deals and promotions.
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Austin, Texas, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 August 2014

This is a beautiful resort with lots of fun family stuff. We hosted our annual family reunion there last week with 40+ people. The facilities were very nice and well maintained. The multiple swimming areas are well designed. What was lacking was great service. Several family members had negative customer service experiences. Most of the problems came from employee attitude and lack of information.

Room Tip: Rooms near the conference center and arcade areas are noisy at night from music and guest out in fro...
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tsulten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTorrettaResort, Manager at La Torretta Lake Resort & Spa, responded to this review, 18 August 2014
Thank you so much for your kind review and generous 3-star rating. We apologize for your customer service issues. If you would like to email us at managingdirector@latorrettalakeresort.com so we can discuss those instances in greater detail we’d be most appreciative. We do hope that you’ll give La Torretta another chance to show you why we are a great Texas destination.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Torretta Lake Resort & Spa

Property: La Torretta Lake Resort & Spa
Address: 600 La Torretta Blvd, Lake Conroe, Montgomery, TX 77356-5309
Phone Number:
Region: United States > Texas > Montgomery
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Montgomery
Price Range (Based on Average Rates): £££
Hotel Class:4 star — La Torretta Lake Resort & Spa 4*
Number of rooms: 445
Official Description (provided by the hotel):
Designed as the perfect retreat for a team building experience or a family getaway, La Torretta Lake Resort & Spa is an escape destination located on beautiful Lake Conroe an easy hour north of downtown Houston that provides the ideal setting for highly productive business functions, extraordinary social gatherings, rejuvenating family vacations, and romantic couples getaways. La Torretta is an easy getaway – a place to go for a great meal, a workout, a round of golf, or for some pampering at the Spa. ... more   less 
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Also Known As:
La Torretta Lake Resort & Spa, Lake Conroe, Texas Hotel Montgomery
La Torretta Lake Resort And Spa, Lake Conroe, Texas
La Torretta Del Lago Hotel
La Torretta Del Lago Resort
La Torretta Lake Resort & Spa Texas/Montgomery

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