We arrived early and were turned away and told we couldn't check in until the exact time...3:00 PM and there was no place to store our luggage until that time so we had to go to Schlitterbahn, unload the car to get to the ice chest and reload the car and repeat at the end of the day. When we got to our room, the air wasn't on, so the room was hot. The bathroom didn't look like it had been cleaned, there was a beer bottle cap on the chair, a cookie, dirty ear plug and candy on the floor. The worst part was the bed. The mattress was so bad that I slept in the bathtub part of the night. We only stayed one night because the bed was so miserable I couldn't have stayed again. While checking out, I explained the issues to Katy, who was very helpful and gave us a 10% discount, but the room wasn't worth paying for. Also the fridge door didn't close well and the freezer was iced up. They did offer a good breakfast.
- Official Description (provided by the hotel):
- Welcome to the Gold Award Winning Sleep Inn & Suites of New Braunfels, TX. Located on IH-35, our hotel is located just minutes from Schlitterbahn Water Park, Gruene Hall, and shopping at the Prime, Tanger, and Premium Outlet Malls in nearby San Marcos. You will also find our hotel conveniently located near the Comal and Guadalupe Rivers, Natural Bridge Caverns and Wildlife Ranch, and Canyon Lake. Experience top San Antonio attractions such as the Alamo, the Riverwalk, Sea World, and Six Flags Fiesta Texas within a short drive from our hotel. Our 100% smoke-free property features family friendly amenities like an outdoor swimming pool and hot tub, complimentary Morning Medley® HOT breakfast, free Internet access, and spacious guestrooms and suites that let you stretch out and relax. Our modern guestrooms and suites feature useful amenities such as a spacious work desk, refrigerators, microwaves, and LCD TV. Stay connected with our free WIFI or business center, or take a retreat from your busy work day in our fitness center. Dream Better Here® at the Sleep Inn & Suites in New Braunfels! ... more less
- Reservation Options:
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- Also Known As:
- Sleep Inn New Braunfels
- New Braunfels Sleep Inn
- Sleep Inn & Suites New Braunfels, Texas