We thought we were lucky to get 2 king rooms just a week before our arrival because so many thousands of people come to New Braunfelsl for the 10 days of Wurstfest. (That should have told us something.)
The Edelweiss is old and looks fairly decent. The rooms are large and, at first glance, fairly clean. The key to our room didn't work. The 2nd key didn't work. The 3rd key worked. We did not know the key didn't work until we were leaving for Wurstfest because a maid had our door open when we arrived. We had quite a struggle getting the desk clerk to assist us. He told us to go head to Wurstfest and he would have a key ready on our return. Our response that we would not leave our room unlocked for several hours while we were gone was met with rolled-up eyes.
After returning from Wurstfest, I read until 2 am. At 5 am, I was awakened by an intense itching on my upper right arm. As I groggily scratched, I felt something crawling on my arm and my tummy. I turned on the light, Hubby sat straight up, demanding, "What's the matter!"
"Something's crawling on me!" I jumped up and started shaking the bed covers and my PJs. A HUGE bug fell off me onto the sheets. "It's a SPIDER," Hubby yelled.
I managed to get my eyeglasses on. "No, it's an ANT!" I picked up my pillows. A nest of huge ants circled in a frenzy right under my pillows! As you might imagine, my sleep for that night was done. I sat up and read until the office opened.
At 7 am, I gathered up some of the ants I had - against all my beliefs in the sacredness of life - squished the daylights out of (some of the little strugglers required 5 or 6 squishes - ugh!!) and marched myself down to the office.
The taciturn man at the desk, who seemed to be on duty 24 hours a day - he was the only employee we ever saw, except the 2 maids - said, "Thank you for showing me this. We just had our exterminator out last week. Here, let me throw that away for you," as he grabbed the eyeglass cleaner cloth I had used for the ant display, and hurried into the back room.
I had already photographed the ants, the bed, and my swollen, itching arm. "What do you plan to do about this?" I asked when he returned.
"I will tell the maintenance man. Thank you for letting me know," he replied as he backed out of the room and disappeared. I wanted to jump right over the counter and pursue him, but I couldn't get my body to cooperate, so I thought, "Just wait until we check out!"
My companions were soon ready to be on our way. I walked back into the office (where, by the way, as you open the door, a fake duck starts quacking and quacks every time you move; AND, as he did yesterday, the desk clerk keeps the stereo blasting loudly - about as loud as standing by a gas-powered lawn mower. I am pretty deaf, and the volume was hurting MY ears.) I covered by ears, then pointed to the speakers and made turn-down-the-knob motion with my hand, which he ignored.
"Have you adjusted our bill for the inconvenience and stress of my being bitten and harassed by the ants?" I inquired.
"No, I did not. You got a very good rate, as it is," he stiffly replied, dismissing me.
"Well, Sir," I continued, "I want you to know that I write reviews for travel websites, including TripAdvisor.com. You will be receiving publicity on those sites, and it will not be the type of publicity you will want."
The desk clerk replied, "Thank you very much. You are doing a good job."
Our room (#205): Besides the problem with the key and the problem with the huge, biting ants, there was wallpaper over obvious water damage; toilet paper stuffed in a crack over the archway between the bed area and the lavatory area; some brown substance smeared on the white-painted brick wall near the door; and the window was dirty.
There was a whirlpool tub that costs $10 extra to use (we didn't). When I opened the cabinet under the sink, the whirlpool motor was there along with lots of dust and dirt.
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- Also Known As:
- Edelweiss Hotel New Braunfels
- Edelweiss Inn New Braunfels, Texas